Swimlane Sla Calculator
The Swimlane SLA Calculator connector automates the process of SLA computation, integrating seamlessly with organizational workflows for efficient SLA management.
The Swimlane SLA Calculator Connector is an essential tool for organizations looking to automate the calculation of Service Level Agreements (SLAs) within the Swimlane Turbine platform. It takes into account business hours and regional holidays, ensuring accurate SLA tracking based on operational schedules and geographical considerations. By integrating with the SLA Calculator, Swimlane Turbine users can streamline their SLA management processes, reduce manual errors, and maintain compliance with service commitments. This connector simplifies complex SLA calculations, allowing users to focus on delivering exceptional service without the overhead of manual tracking.
Actions
Calculate SLA
Calculates Service Level Agreements (SLAs) considering business hours and regional holidays.
Endpoint
- Method: GET
Input
Argument Name | Type | Required | Description |
|---|---|---|---|
start | string | Optional | The start time from which the SLA end is calculated from |
open_hour | number | Optional | The hour (24 hour format) business hours begin |
close_hour | number | Optional | The hour (24 hour format) business hours end |
country_name | string | Optional | The country to use for calculating Holidays. See https://python-holidays.readthedocs.io/en/latest/#available-countries for more examples. |
sla_hours | number | Optional | The amount of time in hours, used to calculate the end SLA time |
timezone | string | Optional | The timezone identifier. See https://en.wikipedia.org/wiki/List_of_tz_database_time_zones for examples. |
Input Example
{"start":"2024-04-30T16:18:12Z","open_hour":9,"close_hour":17,"country_name":"US","sla_hours":1,"timezone":"America/New_York"}
Output
Parameter | Type | Description |
|---|---|---|
sla_time | string | Time value |
Output Example
{"sla_time":"2024-04-30T16:18:12Z"}
Response Headers
Header | Description | Example |
|---|---|---|
Content-Type | The media type of the resource | application/json |
Date | The date and time at which the message was originated | Thu, 01 Jan 2024 00:00:00 GMT |