Swimlane SLA Calculator

the swimlane sla calculator connector automates the process of sla computation, integrating seamlessly with organizational workflows for efficient sla management the swimlane sla calculator connector is an essential tool for organizations looking to automate the calculation of service level agreements (slas) within the swimlane turbine platform it takes into account business hours and regional holidays, ensuring accurate sla tracking based on operational schedules and geographical considerations by integrating with the sla calculator, swimlane turbine users can streamline their sla management processes, reduce manual errors, and maintain compliance with service commitments this connector simplifies complex sla calculations, allowing users to focus on delivering exceptional service without the overhead of manual tracking actions calculate sla calculates service level agreements (slas) considering business hours and regional holidays endpoint method get input argument name type required description start string optional the start time from which the sla end is calculated from open hour number optional the hour (24 hour format) business hours begin close hour number optional the hour (24 hour format) business hours end country name string optional the country to use for calculating holidays see https //python holidays readthedocs io/en/latest/#available countries https //python holidays readthedocs io/en/latest/#available countries for more examples sla hours number optional the amount of time in hours, used to calculate the end sla time timezone string optional the timezone identifier see https //en wikipedia org/wiki/list of tz database time zones https //en wikipedia org/wiki/list of tz database time zones for examples output parameter type description sla time string time value example \[ { "sla time" "2024 04 30t16 18 12z" } ]