Solarwinds Service Desk
The SolarWinds Service Desk connector allows for seamless integration with Swimlane Turbine, enabling automated IT service management and incident response.
SolarWinds Service Desk is a comprehensive IT service management (ITSM) solution that streamlines ticketing, incident management, and problem resolution. This connector enables Swimlane Turbine users to automate ITSM workflows, such as creating and updating incidents, managing comments, and handling problem records directly within the Swimlane platform. By integrating with SolarWinds Service Desk, users can enhance their incident response capabilities, reduce manual efforts, and accelerate resolution times, all while maintaining a centralized view of IT service management activities.
Limitations
None to date.
Supported Versions
This connector supports SolarWinds Service Desk API version 1.0.
Additional Docs
- For more information, please refer to the SolarWinds Service Desk API documentation.
- Ensure that your SolarWinds Service Desk account has the necessary permissions to use the connector.
Configuration
Prerequisites
To effectively utilize the SolarWinds Service Desk connector within Swimlane Turbine, ensure you have the following prerequisites:
- HTTP Bearer Authentication with the following parameters:
- URL: The endpoint URL for the SolarWinds Service Desk API.
- Token: A valid bearer token to authenticate API requests.
Authentication Methods
This connector supports the following authentication methods:
HTTP Bearer Authentication
Setup Instructions:
- Obtain the url from your SolarWinds Service Desk account.
- Obtain the bearer token from your SolarWinds Service Desk account.
- Use the bearer token and url in the connector configuration.
Troubleshooting Tips:
- Ensure that the bearer token has the necessary permissions to access and manage incidents.
- Double-check that the bearer token is correctly entered.
Capabilities
This connector provides the following capabilities:
- Create Comment
- Create Problems
- Delete Comment by ID
- Delete Incident by ID
- Get Incidents
- Get Incidents by ID
- Get Problem by ID
- Get Problems
- Update comment
- Update Incidents by ID
Create Comment
Additional Information:
- Description: Adds a comment to a specific incident.
- Parameters: Provide the incident ID and the comment details.
- Output: Returns the updated incident with the new comment.
- Solarwinds Service Desk Connector's documentation for this action can be found here.
Create Problem
Additional Information:
- Description: Creates New Problem.
- Parameters: Provide the details of the Problem to be created.
- Output: Returns the created problem details.
- Solarwinds Service Desk Connector's documentation for this action can be found here.
Delete Comment by ID
Additional Information:
- Description: Deletes a specific comment by its ID.
- Parameters: Provide the comment ID to delete.
- Output: Confirms the deletion of the comment.
- Solarwinds Service Desk Connector's documentation for this action can be found here.
Delete Incident By ID
Additional Information:
- Description: Deletes a specific incident by its ID.
- Parameters: Provide the incident ID to delete.
- Output: Confirms the deletion of the incident.
- Solarwinds Service Desk Connector's documentation for this action can be found here.
Get Incident By ID
Additional Information:
- Description: Retrieves details of a specific incident by its ID.
- Parameters: Provide the incident ID to retrieve.
- Output: Returns the incident details.
- Solarwinds Service Desk Connector's documentation for this action can be found here.
Get Incidents
Additional Information:
- Description: Lists all incidents based on specified filters.
- Parameters: Specify filters to list incidents.
- Output: Returns a list of incidents matching the filters.
- Solarwinds Service Desk Connector's documentation for this action can be found here.
Get Problem by ID
Additional Information:
- Description: Retrieves details of a specific problem by its ID.
- Parameters: Provide the problem ID to retrieve.
- Output: Returns the problem details.
- Solarwinds Service Desk Connector's documentation for this action can be found here.
Get Problems
Additional Information:
- Description: Lists all problems based on specified filters.
- Parameters: Specify filters to list problems.
- Output: Returns a list of problems matching the filters.
- Solarwinds Service Desk Connector's documentation for this action can be found here.
Update Comment By ID
Additional Information:
- Description: Updates a specific comment.
- Parameters: Provide the comment ID and the new details.
- Output: Returns the updated comment.
- Solarwinds Service Desk Connector's documentation for this action can be found here.
Update Incident By ID
Additional Information:
- Description: Updates an existing incident with specified fields.
- Parameters: Specify the fields to be updated in the incident.
- Path Parameters: Provide the incident ID to update.
- Output: Returns the updated incident details.
- Solarwinds Service Desk Connector's documentation for this action can be found here.
Configurations
Solarwinds Service Desk HTTP Bearer Authentication
Authenticates using bearer token.
Configuration Parameters
Parameter | Description | Type | Required |
|---|---|---|---|
url | A URL to the target host. | string | Required |
token | The API key, token, etc. | string | Required |
verify_ssl | Verify SSL certificate | boolean | Optional |
http_proxy | A proxy to route requests through. | string | Optional |
Actions
Create Comment
Creates a new comment on an object within SolarWinds Service Desk, specified by type and ID.
Endpoint
- URL: /{{object_type}}/{{id}}/comments
- Method: POST
Input
Argument Name | Type | Required | Description |
|---|---|---|---|
path_parameters.object_type | string | Required | Source object type. |
path_parameters.id | string | Required | Numeric ID of the object to get or update. |
comment | object | Optional | Parameter for Create Comment |
comment.body | string | Required | Request body data |
comment.is_private | string | Optional | Parameter for Create Comment |
comment.user_id | string | Optional | Unique identifier |
Input Example
{"json_body":{"comment":{"body":"Comment body","is_private":"true","user_id":"1"}},"path_parameters":{"object_type":"string","id":"string"}}
Output
Parameter | Type | Description |
|---|---|---|
status_code | number | HTTP status code of the response |
reason | string | Response reason phrase |
comment | object | Output field: comment |
comment.id | string | Unique identifier |
comment.body | string | Request body data |
comment.is_private | string | Output field: comment.is_private |
comment.created_at | string | Output field: comment.created_at |
comment.updated_at | string | Output field: comment.updated_at |
comment.user | object | Output field: comment.user |
comment.user.id | string | Unique identifier |
comment.user.account_id | string | Unique identifier |
comment.user.user_id | string | Unique identifier |
comment.user.email | string | Output field: comment.user.email |
comment.user.name | string | Name of the resource |
comment.user.disabled | boolean | Output field: comment.user.disabled |
comment.user.avatar | object | Output field: comment.user.avatar |
comment.user.avatar.type | string | Type of the resource |
comment.user.avatar.color | string | Output field: comment.user.avatar.color |
comment.user.avatar.initials | string | Output field: comment.user.avatar.initials |
comment.commenter_id | string | Unique identifier |
comment.commenter_type | string | Type of the resource |
Output Example
{"status_code":200,"response_headers":{},"reason":"OK","json_body":{"comment":{"id":"1","body":"Comment body","is_private":"true","created_at":"2025-01-01T00:00:00.000+01:00","updated_at":"2025-01-01T00:00:00.000+01:00","user":{},"commenter_id":"1","commenter_type":"Incident"}}}
Create Problem
Initiates the creation of a new problem record in SolarWinds Service Desk using the provided name.
Endpoint
- URL: /problems
- Method: POST
Input
Argument Name | Type | Required | Description |
|---|---|---|---|
name | string | Optional | Name of the resource |
description | string | Optional | Parameter for Create Problem |
site | object | Optional | Parameter for Create Problem |
site.name | string | Required | Name of the resource |
department | object | Optional | Parameter for Create Problem |
department.name | string | Required | Name of the resource |
site_id | string | Optional | Unique identifier |
department_id | string | Optional | Unique identifier |
state | string | Optional | Parameter for Create Problem |
requester | object | Optional | Parameter for Create Problem |
requester.email | string | Required | Parameter for Create Problem |
assignee | object | Optional | Parameter for Create Problem |
assignee.email | string | Required | Parameter for Create Problem |
priority | string | Optional | Parameter for Create Problem |
root_cause | string | Optional | Parameter for Create Problem |
symptoms | string | Optional | Parameter for Create Problem |
workaround | string | Optional | Parameter for Create Problem |
add_to_tag_list | string | Optional | Parameter for Create Problem |
remove_from_tag_list | string | Optional | Parameter for Create Problem |
tag_list | string | Optional | Parameter for Create Problem |
custom_fields_values | object | Optional | Value for the parameter |
custom_fields_values.custom_fields_value | array | Required | Value for the parameter |
custom_fields_values.custom_fields_value.name | string | Required | Name of the resource |
custom_fields_values.custom_fields_value.value | string | Optional | Value for the parameter |
custom_fields_values.custom_fields_value.user_value | object | Optional | Value for the parameter |
Input Example
{"json_body":{"name":"Example Problem","description":"This is an example description.","site":{"id":"123","name":"Example Site"},"department":{"id":"456","name":"Example Department"},"site_id":"123","department_id":"456","state":"open","requester":{"id":"789","name":"Example Requester","email":"[email protected]"},"assignee":{"id":"101","name":"Example Assignee","email":"[email protected]"},"priority":"high","root_cause":"Example root cause","symptoms":"Example symptoms","workaround":"Example workaround","add_to_tag_list":"example_tag","remove_from_tag_list":"old_tag","tag_list":"example_tag,another_tag","custom_fields_values":{"name":"value1","value":"value2","user_value":"user_value"},"custom_fields_values_attributes":[{"id":"1","custom_field_id":"cf1","value":"attribute_value1"},{"id":"2","custom_field_id":"cf2","value":"attribute_value2"}],"incident_ids":["1","2","3"],"itsm_change_ids":["4","5","6"],"configuration_item_ids":["7","8","9"]}}
Output
Parameter | Type | Description |
|---|---|---|
status_code | number | HTTP status code of the response |
reason | string | Response reason phrase |
problem | object | Output field: problem |
problem.id | string | Unique identifier |
problem.number | string | Output field: problem.number |
problem.name | string | Name of the resource |
problem.description | string | Output field: problem.description |
problem.state | string | Output field: problem.state |
problem.root_cause | string | Output field: problem.root_cause |
problem.symptoms | string | Output field: problem.symptoms |
problem.workaround | string | Output field: problem.workaround |
problem.site | object | Output field: problem.site |
problem.site.id | string | Unique identifier |
problem.site.name | string | Name of the resource |
problem.site.location | string | Output field: problem.site.location |
problem.site.description | string | Output field: problem.site.description |
problem.site.time_zone | string | Output field: problem.site.time_zone |
problem.department | object | Output field: problem.department |
problem.department.id | string | Unique identifier |
problem.department.name | string | Name of the resource |
problem.department.description | string | Output field: problem.department.description |
problem.department.default_assignee_id | string | Unique identifier |
problem.priority | string | Output field: problem.priority |
problem.created_by | object | Output field: problem.created_by |
problem.created_by.id | string | Unique identifier |
Output Example
{"status_code":200,"response_headers":{},"reason":"OK","json_body":{"problem":{"id":"10000","number":"1000","name":"Problem Name","description":"description","state":"New","root_cause":"Root cause description","symptoms":"Symptoms description","workaround":"workaround description","site":{},"department":{},"priority":"High","created_by":{},"assignee":{},"requester":{},"custom_fields_values":[]}}}
Delete Comment By ID
Removes a specific comment from an item in SolarWinds Service Desk by specifying object type, ID, and comment ID.
Endpoint
- URL: /{{object_type}}/{{id}}/comments/{{comment_id}}
- Method: DELETE
Input
Argument Name | Type | Required | Description |
|---|---|---|---|
path_parameters.object_type | string | Required | Source object type. |
path_parameters.id | string | Required | Numeric ID of the object to get or update. |
path_parameters.comment_id | string | Required | Numeric ID of the comment. |
Input Example
{"path_parameters":{"object_type":"incidents","id":"1","comment_id":"22"}}
Output
Parameter | Type | Description |
|---|---|---|
status_code | number | HTTP status code of the response |
reason | string | Response reason phrase |
messages | object | Response message |
messages.message | string | Response message |
Output Example
{"status_code":200,"response_headers":{},"reason":"OK","json_body":{"messages":{"message":"Deleted comment"}}}
Delete Incident By ID
Removes a specified incident from SolarWinds Service Desk using the unique identifier provided.
Endpoint
- URL: /incidents/{{id}}
- Method: DELETE
Input
Argument Name | Type | Required | Description |
|---|---|---|---|
path_parameters.id | string | Required | Numeric ID of the object to get or update. |
Input Example
{"path_parameters":{"id":"1"}}
Output
Parameter | Type | Description |
|---|---|---|
status_code | number | HTTP status code of the response |
reason | string | Response reason phrase |
deleted_ids | array | Unique identifier |
Output Example
{"status_code":200,"response_headers":{},"reason":"OK","json_body":{"deleted_ids":["1"]}}
Get Incident By ID
Retrieve detailed information for a specific incident using its ID from SolarWinds Service Desk.
Endpoint
- URL: /incidents/{{id}}
- Method: GET
Input
Argument Name | Type | Required | Description |
|---|---|---|---|
parameters.layout | string | Optional | This affects the length of the returned records, and is relevant for changes, contracts, hardwares, incidents, other assets, problems, and solutions. |
path_parameters.id | string | Required | Numeric ID of the object to get or update. |
Input Example
{"parameters":{"layout":"short"},"path_parameters":{"id":"10000"}}
Output
Parameter | Type | Description |
|---|---|---|
status_code | number | HTTP status code of the response |
reason | string | Response reason phrase |
id | number | Unique identifier |
number | number | Output field: number |
name | string | Name of the resource |
description | string | Output field: description |
description_no_html | string | Output field: description_no_html |
state | string | Output field: state |
priority | string | Output field: priority |
category | object | Output field: category |
category.id | number | Unique identifier |
category.name | string | Name of the resource |
category.default_tags | string | Output field: category.default_tags |
category.parent_id | string | Unique identifier |
category.default_assignee_id | number | Unique identifier |
category.deleted | boolean | Output field: category.deleted |
subcategory | object | Output field: subcategory |
subcategory.id | number | Unique identifier |
subcategory.name | string | Name of the resource |
subcategory.default_tags | string | Output field: subcategory.default_tags |
subcategory.parent_id | string | Unique identifier |
subcategory.default_assignee_id | number | Unique identifier |
subcategory.deleted | boolean | Output field: subcategory.deleted |
assignee | object | Output field: assignee |
assignee.group_id | number | Unique identifier |
Output Example
{"id":123,"number":123,"name":"Example Name","description":"string","description_no_html":"string","state":"string","priority":"string","category":{"id":123,"name":"Example Name","default_tags":"string","parent_id":"string","default_assignee_id":123,"deleted":true},"subcategory":{"id":123,"name":"Example Name","default_tags":"string","parent_id":"string","default_assignee_id":123,"deleted":true},"assignee":{"group_id":123,"is_user":"string","id":123,"name":"Example Name","email":"[email protected]...
Get Incidents
Retrieve a detailed list of incidents from SolarWinds Service Desk, including status, assignee, and creation date.
Endpoint
- URL: /incidents
- Method: GET
Input
Argument Name | Type | Required | Description |
|---|---|---|---|
parameters.layout | string | Optional | This affects the length of the returned records, and is relevant for changes, contracts, hardwares, incidents, other assets, problems, and solutions. |
parameters.updated | string | Optional | Parameters for the Get Incidents action |
parameters.updated_custom_gte | string | Optional | Parameters for the Get Incidents action |
parameters.updated_custom_lte | string | Optional | Parameters for the Get Incidents action |
Input Example
{"parameters":{"layout":"short","updated":"30","updated_custom_gte":"Mar 2 2023","updated_custom_lte":"Apr 2 2024"}}
Output
Parameter | Type | Description |
|---|---|---|
status_code | number | HTTP status code of the response |
reason | string | Response reason phrase |
Output Example
{"status_code":200,"response_headers":{},"reason":"OK","json_body":[{"id":10000,"number":1000,"name":"Incident Name","description":"<p>description</p>","description_no_html":"description","state":"New","priority":"High","category":{},"subcategory":{},"assignee":{},"requester":{},"created_at":"2024-01-01T00:00:00.000+01:00","updated_at":"2024-01-01T00:00:00.000+01:00","due_at":"2025-01-01T00:00:00.000+01:00","sla_violations":[]}]}
Get Problem By ID
Retrieve detailed information for a specific problem in SolarWinds Service Desk using its unique identifier.
Endpoint
- URL: /problem/{{id}}
- Method: GET
Input
Argument Name | Type | Required | Description |
|---|---|---|---|
parameters.layout | string | Optional | This affects the length of the returned records, and is relevant for changes, contracts, hardwares, incidents, other assets, problems, and solutions. |
path_parameters.id | string | Required | Numeric ID of the object to get or update. |
Input Example
{"parameters":{"layout":"short"},"path_parameters":{"id":"1"}}
Output
Parameter | Type | Description |
|---|---|---|
status_code | number | HTTP status code of the response |
reason | string | Response reason phrase |
problem | object | Output field: problem |
problem.id | string | Unique identifier |
problem.number | string | Output field: problem.number |
problem.name | string | Name of the resource |
problem.description | string | Output field: problem.description |
problem.state | string | Output field: problem.state |
problem.root_cause | string | Output field: problem.root_cause |
problem.symptoms | string | Output field: problem.symptoms |
problem.workaround | string | Output field: problem.workaround |
problem.site | object | Output field: problem.site |
problem.site.id | string | Unique identifier |
problem.site.name | string | Name of the resource |
problem.site.location | string | Output field: problem.site.location |
problem.site.description | string | Output field: problem.site.description |
problem.site.time_zone | string | Output field: problem.site.time_zone |
problem.department | object | Output field: problem.department |
problem.department.id | string | Unique identifier |
problem.department.name | string | Name of the resource |
problem.department.description | string | Output field: problem.department.description |
problem.department.default_assignee_id | string | Unique identifier |
problem.priority | string | Output field: problem.priority |
problem.created_by | object | Output field: problem.created_by |
problem.created_by.id | string | Unique identifier |
Output Example
{"status_code":200,"response_headers":{},"reason":"OK","json_body":{"problem":{"id":"10000","number":"1000","name":"Problem Name","description":"description","state":"New","root_cause":"Root cause description","symptoms":"Symptoms description","workaround":"workaround description","site":{},"department":{},"priority":"High","created_by":{},"assignee":{},"requester":{},"custom_fields_values":[]}}}
Get Problems
Retrieve an overview of ongoing issues by listing problem records from SolarWinds Service Desk.
Endpoint
- URL: /problems
- Method: GET
Input
Argument Name | Type | Required | Description |
|---|---|---|---|
parameters.layout | string | Optional | This affects the length of the returned records, and is relevant for changes, contracts, hardwares, incidents, other assets, problems, and solutions. |
Input Example
{"parameters":{"layout":"long"}}
Output
Parameter | Type | Description |
|---|---|---|
status_code | number | HTTP status code of the response |
reason | string | Response reason phrase |
Output Example
{"status_code":200,"response_headers":{},"reason":"OK","json_body":[{"problem":{}}]}
Update Comment By ID
Updates a comment by its ID for a given object type in SolarWinds Service Desk, utilizing specified path parameters.
Endpoint
- URL: /{{object_type}}/{{id}}/comments/{{comment_id}}
- Method: PUT
Input
Argument Name | Type | Required | Description |
|---|---|---|---|
path_parameters.object_type | string | Required | Source object type. |
path_parameters.id | string | Required | Numeric ID of the object to get or update. |
path_parameters.comment_id | string | Required | Numeric ID of the comment. |
comment | object | Optional | Parameter for Update Comment By ID |
comment.body | string | Optional | Request body data |
comment.is_private | string | Optional | Parameter for Update Comment By ID |
comment.user_id | string | Optional | Unique identifier |
Input Example
{"json_body":{"comment":{"body":"Comment body","is_private":"true","user_id":"1"}},"path_parameters":{"object_type":"string","id":"string","comment_id":"string"}}
Output
Parameter | Type | Description |
|---|---|---|
status_code | number | HTTP status code of the response |
reason | string | Response reason phrase |
comment | object | Output field: comment |
comment.id | string | Unique identifier |
comment.body | string | Request body data |
comment.is_private | string | Output field: comment.is_private |
comment.created_at | string | Output field: comment.created_at |
comment.updated_at | string | Output field: comment.updated_at |
comment.user | object | Output field: comment.user |
comment.user.id | string | Unique identifier |
comment.user.account_id | string | Unique identifier |
comment.user.user_id | string | Unique identifier |
comment.user.email | string | Output field: comment.user.email |
comment.user.name | string | Name of the resource |
comment.user.disabled | boolean | Output field: comment.user.disabled |
comment.user.avatar | object | Output field: comment.user.avatar |
comment.user.avatar.type | string | Type of the resource |
comment.user.avatar.color | string | Output field: comment.user.avatar.color |
comment.user.avatar.initials | string | Output field: comment.user.avatar.initials |
comment.commenter_id | string | Unique identifier |
comment.commenter_type | string | Type of the resource |
Output Example
{"status_code":200,"response_headers":{},"reason":"OK","json_body":{"comment":{"id":"1","body":"Comment body","is_private":"true","created_at":"2025-01-01T00:00:00.000+01:00","updated_at":"2025-01-01T00:00:00.000+01:00","user":{},"commenter_id":"1","commenter_type":"Incident"}}}
Update Incident By ID
Updates an existing incident in SolarWinds Service Desk with specified ID and provided field data.
Endpoint
- URL: /incidents/{{id}}
- Method: PUT
Input
Argument Name | Type | Required | Description |
|---|---|---|---|
path_parameters.id | string | Required | Parameters for the Update Incident By ID action |
incident | object | Optional | Unique identifier |
incident.name | string | Optional | The name property accepts a maximum of 255 chars. values exceeding this limit will be truncated with ellipsis. |
incident.site_id | number | Optional | Unique identifier |
incident.department_id | number | Optional | Unique identifier |
incident.description | string | Optional | Unique identifier |
incident.state_id | number | Optional | Unique identifier |
incident.assignee | object | Optional | Unique identifier |
incident.assignee.email | string | Required | Unique identifier |
incident.requester | object | Optional | Unique identifier |
incident.requester.email | string | Required | Unique identifier |
incident.priority | string | Optional | Unique identifier |
incident.category | object | Optional | Unique identifier |
incident.category.name | string | Required | Unique identifier |
incident.subcategory | object | Optional | Unique identifier |
incident.subcategory.name | string | Required | Unique identifier |
incident.due_at | string | Optional | Unique identifier |
incident.add_to_tag_list | string | Optional | Unique identifier |
incident.remove_from_tag_list | string | Optional | Unique identifier |
incident.tag_list | string | Optional | Unique identifier |
incident.custom_fields_values_attributes | array | Optional | Unique identifier |
incident.custom_fields_values_attributes.id | number | Optional | Unique identifier |
incident.custom_fields_values_attributes.custom_field_id | number | Optional | Unique identifier |
incident.custom_fields_values_attributes.value | string | Optional | Unique identifier |
incident.custom_fields_values | object | Optional | Unique identifier |
Input Example
{"json_body":{"incident":{"name":"Incident Name","site_id":1,"department_id":1,"description":"description","state_id":1,"assignee":{"email":"[email protected]"},"requester":{"email":"[email protected]"},"priority":"High","category":{"name":"Facilities"},"subcategory":{"name":"Equipment"},"due_at":"Jan 01,2025","add_to_tag_list":"tag1, tag2","remove_from_tag_list":"tag3","tag_list":"tag1, tag2","custom_fields_values_attributes":[{"id":10,"custom_field_id":1,"value":"content"},{"id":100,"custom_field_id":2,"value":"1"}],"custom_fields_values":{"custom_fields_value":[{"name":"Text custom field","value":"content"},{"name":"User custom field","user_value":{"email":"[email protected]"}}]},"incidents":[{"number":100}],"problems":[{"number":100}],"changes":[{"number":100}],"solutions":[{"number":100}],"releases":[{"number":100}],"purchase_orders":[{"number":100}],"configuration_items":[{"name":"Item name"}],"configuration_item_ids":[100],"cc":["[email protected]"]}},"path_parameters":{"id":"1"}}
Output
Parameter | Type | Description |
|---|---|---|
status_code | number | HTTP status code of the response |
reason | string | Response reason phrase |
incident | object | Unique identifier |
incident.name | string | Unique identifier |
incident.site_id | number | Unique identifier |
incident.department_id | number | Unique identifier |
incident.description | string | Unique identifier |
incident.state_id | number | Unique identifier |
incident.assignee | object | Unique identifier |
incident.assignee.email | string | Unique identifier |
incident.requester | object | Unique identifier |
incident.requester.email | string | Unique identifier |
incident.priority | string | Unique identifier |
incident.category | object | Unique identifier |
incident.category.name | string | Unique identifier |
incident.subcategory | object | Unique identifier |
incident.subcategory.name | string | Unique identifier |
incident.due_at | string | Unique identifier |
incident.add_to_tag_list | string | Unique identifier |
incident.remove_from_tag_list | string | Unique identifier |
incident.tag_list | string | Unique identifier |
incident.custom_fields_values_attributes | array | Unique identifier |
incident.custom_fields_values_attributes.id | number | Unique identifier |
incident.custom_fields_values_attributes.custom_field_id | number | Unique identifier |
incident.custom_fields_values_attributes.value | string | Unique identifier |
Output Example
{"status_code":200,"response_headers":{},"reason":"OK","json_body":{"incident":{"name":"Incident Name","site_id":1,"department_id":1,"description":"description","state_id":1,"assignee":{},"requester":{},"priority":"High","category":{},"subcategory":{},"due_at":"Jan 01,2025","add_to_tag_list":"tag1, tag2","remove_from_tag_list":"tag3","tag_list":"tag1, tag2","custom_fields_values_attributes":[]}}}
Response Headers
Header | Description | Example |
|---|---|---|
Content-Type | The media type of the resource | application/json |
Date | The date and time at which the message was originated | Thu, 01 Jan 2024 00:00:00 GMT |