Zendesk Ticket Management

Zendesk Ticket Management is a comprehensive customer support solution that centralizes ticket tracking, resolution, and reporting for organizations of all sizes.

Zendesk is a leading cloud-based customer service and support platform that enables organizations to efficiently manage and resolve customer inquiries through ticketing. This connector empowers Swimlane Turbine users to automate the full lifecycle of Zendesk ticket management—including ticket creation, updates, status changes, comment handling, attachment management, and organization tracking—directly within low-code security workflows. By integrating Zendesk with Swimlane Turbine, security and IT teams can streamline incident response, accelerate ticket triage, and ensure seamless collaboration between security operations and support teams. This integration reduces manual effort, improves response times, and enhances visibility across both security and support environments.

Zendesk Connector integrates with Zendesk Ticketing API's to process, manage, and track customer issues/tickets from submission to resolution.

Prerequisites

Before using the Zendesk Ticket Management connector, ensure you have the following authentication credentials and configuration details:

OAuth 2.0 Password authentication requires:

URL: The base URL of your Zendesk instance (e.g., https://yourcompany.zendesk.com)

Email Id: The email address associated with your Zendesk account

Password: The password for your Zendesk account

Client ID: The OAuth client identifier registered in Zendesk

Scopes: The permissions required for API access (e.g., read, write)

HTTP Basic authentication requires:

URL: The base URL of your Zendesk instance

Email Id: The email address for authentication

Password: The password for the specified user

Custom authentication (Username and API Token) requires:

URL: The base URL of your Zendesk instance

Email Id: The email address linked to your Zendesk account

API Token: A valid Zendesk API token generated from your account settings

OAuth 2.0 Client Credentials authentication requires: ... and so on

Configuring an Asset

Host (required) = The hostname of the product's API.

Authentication Type (required) = Type of authentication to use for this API.

Options: http_basic, custom, oauth2_password, oauth2_client_credentials

Verify SSL = Toggle SSL verification support.

HTTP Proxy = A proxy URL where all requests can get routed through.

Basic Authentication

This means you have select Authentication Type to be http_basic.

Email Id (required) = The Account Email Id.

Password (required) = The Account Password.

Custom Token Authentication

This means you have select Authentication Type to be custom.

Email Id (required) = The Account Email Id.

API Token (required) = Value of the API token.

OAuth2.0 Password Authentication

This means you have select Authentication Type to be oauth2_password.

OAuth2 Client ID (required) = Client ID.

Email Id (required) = Account Email ID.

Password (required) = Account Password.

Scopes (required) = Space separated string of scopes to apply to the access token.

OAuth2.0 Client Credentials Authentication

This means you have select Authentication Type to be oauth2_client_credentials.

Use this method for server-to-server automation where no user is available at runtime to approve access. The access token inherits the permissions of the admin user who created the OAuth client.

URL (required) = The Zendesk subdomain URL (for example, https://{subdomain}.zendesk.com).

Client Identifier (required) = The Identifier string from the OAuth client in Zendesk Admin Center (Apps and integrations > APIs > OAuth clients). This is not the numeric client ID returned by List Clients.

Client Secret (required) = The Secret value from the OAuth client in Zendesk Admin Center.

Scopes (required) = A space-separated string of scope values (for example, tickets:read tickets:write).

Expires In (required) = Number of seconds the access token is valid. Must be between 300 seconds (5 minutes) and 172,800 seconds (2 days).

Recommended scopes for most connector actions:

tickets:read tickets:write

Add additional scopes only if your workflows require them (for example, users:read, organizations:read, or attachments:read).

Zendesk OAuth client requirements:

The OAuth client must be configured as a confidential client. Public clients cannot use the client credentials flow.

If the OAuth client has allowed scopes configured, the requested scopes must be included in that list.

This flow does not return a refresh token. When the access token expires, the connector requests a new one using the same client credentials.

Capabilities

This connector provides the following capabilities:

Create Ticket

Delete Ticket

List Comments

List Custom Ticket Statuses

List Recent Tickets

List Tickets

List Tickets By Organisation

List Tickets By User Status

List Organizations

Redact Comment Attachment

Show Organization

Show Ticket

Show Ticket Metrics By Ticket

Update Attachment For Malware

Update Custom Ticket Status ... and so on

Action setup

Upload Files action:

Create playbook with upload files action from zendesk connector.

Open upload files action and select playbook input attachments to form data files input and select other required values and asset.

Trigger playbook from upstream actions or applications by passing attachment.

Notes

Below steps are required to access API's.

Zendesk Account creation.

Navigate to https://.zendesk.com/admin/apps-integrations/apis/zendesk-api/

Toggle Password access (by default its disabled) for accessing api's through basic authentication.

Toggle Token access and create tokens for accessing api's through custom token authentication.

Create OAuth clients to access the API through bearer tokens generated by the OAuth mechanism.

For oauth2_client_credentials, create a confidential OAuth client in Zendesk Admin Center and use the Identifier and Secret values from that client. See Create Token for Grant Type.

For oauth2_password, the numeric client ID can be fetched using List Clients.

Api Specific Links

List Tickets

Create Ticket

Update Ticket

Update Many Tickets

Delete Ticket

List Custom Ticket Statuses

Update Custom Ticket Status

Upload Files

Update Attachment for Malware

Redact Comment Attachment

[List Organizations] (https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/#list-organizations)

[Show Organization] (https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/#show-organization)

[Show Ticket Metrics By Ticket] (https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_metrics/#show-ticket-metrics-by-ticket)

Configurations

Zendesk API Custom Token Authentication

Authenticates using Username and Api Token.

Configuration Parameters

Parameter	Description	Type	Required
url	A URL to the target host.	string	Required
username	Account Email Id.	string	Required
apiToken	API Token.	string	Required
verify_ssl	Verify SSL certificate	boolean	Optional
http_proxy	A proxy to route requests through.	string	Optional

Zendesk API HTTP Basic Authentication

Authenticates using username and password.

Configuration Parameters

Parameter	Description	Type	Required
url	A URL to the target host.	string	Required
username	Account Email Id	string	Required
password	Account Password	string	Required
verify_ssl	Verify SSL certificate	boolean	Optional
http_proxy	A proxy to route requests through.	string	Optional

Zendesk Oauth 2.0 Client Credentials

Zendesk Authenticates using oauth 2.0 client credentials

Configuration Parameters

Parameter	Description	Type	Required
url	A URL to the target host.	string	Required
client_id	The Identifier value specified in an OAuth client in the Zendesk Admin Center.	string	Required
client_secret	The Secret value specified in an OAuth client in the Admin Center.	string	Required
scope	Permission scopes for this action. A space-separated string of scope values.	string	Required
expires_in	Number of seconds the access token is valid. Must be greater than or equal to 300 seconds (5 minutes) and less than or equal to 172,800 seconds (2 days).	number	Required
verify_ssl	Verify SSL certificate	boolean	Optional
http_proxy	A proxy to route requests through.	string	Optional

Zendesk API Oauth 2.0 Password Grant

Authenticates using oauth 2.0 client credentials

Configuration Parameters

Parameter	Description	Type	Required
url	A URL to the target host.	string	Required
oauth2_username	The email Id of Account	string	Required
oauth2_password	The password for Account	string	Required
client_id	The client ID	number	Required
scope	Permission scopes for this action.	array	Required
verify_ssl	Verify SSL certificate	boolean	Optional
http_proxy	A proxy to route requests through.	string	Optional

Actions

Create Ticket

Create a new ticket in Zendesk with specified properties by providing a 'ticket' object in the JSON body.

Endpoint

URL: /api/v2/tickets

Method: POST

Input

Argument Name	Type	Required	Description
ticket	object	Optional	Parameter for Create Ticket
ticket.comment	object	Required	Parameter for Create Ticket
ticket.comment.body	string	Optional	Request body data
ticket.priority	string	Optional	Parameter for Create Ticket
ticket.subject	string	Optional	Parameter for Create Ticket

Input Example

{"json_body":{"ticket":{"comment":{"body":"The smoke is very colorful."},"priority":"urgent","subject":"My printer is on fire!"}}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
ticket	object	Output field: ticket
ticket.url	string	URL endpoint for the request
ticket.id	number	Unique identifier
ticket.external_id	object	Unique identifier
ticket.via	object	Output field: ticket.via
ticket.via.channel	string	Output field: ticket.via.channel
ticket.via.source	object	Output field: ticket.via.source
ticket.via.source.from	object	Output field: ticket.via.source.from
ticket.via.source.to	object	Output field: ticket.via.source.to
ticket.via.source.rel	object	Output field: ticket.via.source.rel
ticket.created_at	string	Output field: ticket.created_at
ticket.updated_at	string	Output field: ticket.updated_at
ticket.type	object	Type of the resource
ticket.subject	string	Output field: ticket.subject
ticket.raw_subject	string	Output field: ticket.raw_subject
ticket.description	string	Output field: ticket.description
ticket.priority	string	Output field: ticket.priority
ticket.status	string	Status value
ticket.recipient	object	Output field: ticket.recipient
ticket.requester_id	number	Unique identifier
ticket.submitter_id	number	Unique identifier
ticket.assignee_id	number	Unique identifier
ticket.organization_id	number	Unique identifier

Output Example

{"ticket":{"url":"https://example.com/api/resource","id":123,"external_id":{},"via":{"channel":"string","source":{}},"created_at":"string","updated_at":"string","type":{},"subject":"string","raw_subject":"string","description":"string","priority":"string","status":"active","recipient":{},"requester_id":123,"submitter_id":123},"audit":{"id":123,"ticket_id":123,"created_at":"string","author_id":123,"metadata":{"system":{},"custom":{}},"events":[{}],"via":{"channel":"string","source":{}}}}

Delete Ticket

Remove a specified ticket from Zendesk Ticket Management using the provided ticket ID.

Endpoint

URL: /api/v2/tickets/{{ticket_id}}

Method: DELETE

Input

Argument Name	Type	Required	Description
path_parameters.ticket_id	number	Required	The ID of the ticket.

Input Example

{"path_parameters":{"ticket_id":6}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
response_text	string	Output field: response_text

Output Example

{"status_code":204,"response_headers":{"Date":"Mon, 05 Feb 2024 07:47:20 GMT","Connection":"keep-alive","x-zendesk-api-version":"v2","x-zendesk-application-version":"v19886","x-frame-options":"SAMEORIGIN","x-rate-limit":"400","ratelimit-limit":"400","x-rate-limit-remaining":"399","ratelimit-remaining":"399","ratelimit-reset":"41","strict-transport-security":"max-age=31536000; includeSubDomains","cache-control":"no-cache","set-cookie":"_zendesk_cookie=BAhJIhl7ImRldmljZV90b2tlbnMiOnt9fQY6BkVU--0bf...

List Comments

Retrieve all comments from a specified Zendesk ticket, including attachment and voice recording URLs, by providing the ticket ID.

Endpoint

URL: /api/v2/tickets/{{ticket_id}}/comments

Method: GET

Input

Argument Name	Type	Required	Description
path_parameters.ticket_id	number	Required	The ID of the ticket.
parameters.include	string	Optional	Accepts "users". Use this parameter to list email CCs by side-loading users. Example- ?include=users. Note- If the comment source is email, a deleted user will be represented as the CCd email address. If the comment source is anything else, a deleted user will be represented as the user name.
parameters.include_inline_images	boolean	Optional	Default is false. When true, inline images are also listed as attachments in the response.
parameters.sort	string	Optional	Possible values are "created_at" (ascending order) or "-created_at" (descending order).
parameters.sort_order	string	Optional	One of asc, desc. Defaults to asc.

Input Example

{"parameters":{"include":"users","include_inline_images":true,"sort":"created_at","sort_order":"asc"},"path_parameters":{"ticket_id":"1"}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
comments	array	Output field: comments
comments.attachments	array	Output field: comments.attachments
comments.audit_id	number	Unique identifier
comments.author_id	number	Unique identifier
comments.body	string	Request body data
comments.created_at	string	Output field: comments.created_at
comments.id	number	Unique identifier
comments.metadata	object	Response data
comments.metadata.system	object	Response data
comments.metadata.system.client	string	Response data
comments.metadata.system.ip_address	string	Response data
comments.metadata.system.latitude	number	Response data
comments.metadata.system.location	string	Response data
comments.metadata.system.longitude	number	Response data
comments.metadata.via	object	Response data
comments.metadata.via.channel	string	Response data
comments.metadata.via.source	object	Response data
comments.metadata.via.source.from	object	Response data
comments.metadata.via.source.rel	string	Response data
comments.metadata.via.source.to	object	Response data
comments.public	boolean	Output field: comments.public
comments.type	string	Type of the resource

Output Example

{"json_body":{"comments":[{}]},"status_code":200,"response_headers":{"Date":"Tue, 06 Feb 2024 07:14:53 GMT","Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","x-zendesk-api-version":"v2","x-zendesk-application-version":"v19904","x-frame-options":"SAMEORIGIN","x-rate-limit":"400","ratelimit-limit":"400","x-rate-limit-remaining":"399","ratelimit-remaining":"399","ratelimit-reset":"7","strict-transport-security":"max-age=31536000; includeSubDom...

List Custom Ticket Statuses

Retrieve all undeleted custom ticket statuses available in your Zendesk Ticket Management account.

Endpoint

URL: /api/v2/custom_statuses

Method: GET

Input

Argument Name	Type	Required	Description
parameters.active	boolean	Optional	If true, show only active custom ticket statuses. If false, show only inactive custom ticket statuses. If the filter is not used, show all custom ticket statuses.
parameters.default	boolean	Optional	If true, show only default custom ticket statuses. If false, show only non-default custom ticket statuses. If the filter is not used, show all custom ticket statuses.
parameters.status_categories	string	Optional	Filter the list of custom ticket statuses by a comma-separated list of status categories.

Input Example

{"parameters":{"active":true,"default":true,"status_categories":"pending"}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
custom_statuses	array	Status value
custom_statuses.url	string	URL endpoint for the request
custom_statuses.id	number	Unique identifier
custom_statuses.status_category	string	Status value
custom_statuses.agent_label	string	Status value
custom_statuses.raw_agent_label	string	Status value
custom_statuses.end_user_label	string	Status value
custom_statuses.raw_end_user_label	string	Status value
custom_statuses.description	string	Status value
custom_statuses.raw_description	string	Status value
custom_statuses.end_user_description	string	Status value
custom_statuses.raw_end_user_description	string	Status value
custom_statuses.active	boolean	Status value
custom_statuses.default	boolean	Status value
custom_statuses.created_at	string	Status value
custom_statuses.updated_at	string	Status value
next_page	object	Output field: next_page
previous_page	object	Output field: previous_page
count	number	Count value

Output Example

{"status_code":200,"response_headers":{"Date":"Tue, 06 Feb 2024 07:14:53 GMT","Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","x-zendesk-api-version":"v2","x-zendesk-application-version":"v19904","x-frame-options":"SAMEORIGIN","x-rate-limit":"400","ratelimit-limit":"400","x-rate-limit-remaining":"399","ratelimit-remaining":"399","ratelimit-reset":"7","strict-transport-security":"max-age=31536000; includeSubDomains","etag":"W/\"46b9e823c59d...

List Organizations

Retrieve a list of organizations from Zendesk Ticket Management to streamline ticket handling and improve organizational management.

Endpoint

URL: /api/v2/ororganizations

Method: GET

Input

Argument Name	Type	Required	Description
parameters.include_boundary_indicators	boolean	Optional	When true, includes has_more indicator in the cursor pagination response meta.
parameters.include_item_cursors	boolean	Optional	When true, includes cursor values for each item in the cursor pagination response.
parameters.page	number	Optional	The page number to retrieve.
parameters.per_page	number	Optional	The number of organizations to retrieve per page.
parameters.sort	string	Optional	The field by which to sort the organizations. Prefix with '-' for descending order.

Input Example

{"parameters":{"include_boundary_indicators":false,"include_item_cursors":true,"page":2,"per_page":40,"sort":"-created_at"}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
count	number	Count value
next_page	object	Output field: next_page
organizations	array	Output field: organizations
organizations.created_at	string	Output field: organizations.created_at
organizations.details	string	Output field: organizations.details
organizations.domain_names	array	Name of the resource
organizations.external_id	string	Unique identifier
organizations.group_id	object	Unique identifier
organizations.id	number	Unique identifier
organizations.name	string	Name of the resource
organizations.notes	string	Output field: organizations.notes
organizations.organization_fields	object	Output field: organizations.organization_fields
organizations.organization_fields.datepudding	string	Output field: organizations.organization_fields.datepudding
organizations.organization_fields.org_field_1	string	Output field: organizations.organization_fields.org_field_1
organizations.organization_fields.org_field_2	string	Output field: organizations.organization_fields.org_field_2
organizations.shared_comments	boolean	Output field: organizations.shared_comments
organizations.shared_tickets	boolean	Output field: organizations.shared_tickets
organizations.tags	array	Output field: organizations.tags
organizations.updated_at	string	Output field: organizations.updated_at
organizations.url	string	URL endpoint for the request
previous_page	object	Output field: previous_page

Output Example

{"status_code":200,"reason":"OK","json_body":{"count":2,"next_page":null,"organizations":[{},{}],"previous_page":null}}

List Recent Tickets

Retrieve the most recent tickets from Zendesk Ticket Management for efficient ticket tracking and response.

Endpoint

URL: /api/v2/tickets/recent

Method: GET

Input

Argument Name	Type	Required	Description
parameters.sort_by	string	Optional	Parameters for the List Recent Tickets action
parameters.sort_order	string	Optional	One of asc, desc. Defaults to asc.
parameters.external_id	string	Optional	Lists tickets by external id. External ids don't have to be unique for each ticket. As a result, the request may return multiple tickets with the same external id.

Input Example

{"parameters":{"sort_by":"created_at","sort_order":"asc","external_id":""}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
tickets	array	Output field: tickets
tickets.url	string	URL endpoint for the request
tickets.id	number	Unique identifier
tickets.external_id	object	Unique identifier
tickets.via	object	Output field: tickets.via
tickets.via.channel	string	Output field: tickets.via.channel
tickets.via.source	object	Output field: tickets.via.source
tickets.via.source.from	object	Output field: tickets.via.source.from
tickets.via.source.to	object	Output field: tickets.via.source.to
tickets.via.source.rel	object	Output field: tickets.via.source.rel
tickets.created_at	string	Output field: tickets.created_at
tickets.updated_at	string	Output field: tickets.updated_at
tickets.type	object	Type of the resource
tickets.subject	string	Output field: tickets.subject
tickets.raw_subject	string	Output field: tickets.raw_subject
tickets.description	string	Output field: tickets.description
tickets.priority	string	Output field: tickets.priority
tickets.status	string	Status value
tickets.recipient	object	Output field: tickets.recipient
tickets.requester_id	number	Unique identifier
tickets.submitter_id	number	Unique identifier
tickets.assignee_id	number	Unique identifier
tickets.organization_id	number	Unique identifier

Output Example

{"status_code":200,"response_headers":{"Date":"Tue, 06 Feb 2024 11:48:35 GMT","Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","x-zendesk-api-version":"v2","x-zendesk-application-version":"v19904","x-zendesk-api-warn":"{:allowed_parameters=>{:controller=>\"tickets\", :action=>\"recent\", :unpermitted_k...","x-frame-options":"SAMEORIGIN","x-rate-limit":"400","ratelimit-limit":"400","x-rate-limit-remaining":"399","ratelimit-remaining":"399","...

List Tickets

Retrieve all tickets from Zendesk Ticket Management with optional filters for efficient ticket management and review.

Endpoint

URL: /api/v2/tickets

Method: GET

Input

Argument Name	Type	Required	Description
parameters.sort_by	string	Optional	Parameters for the List Tickets action
parameters.sort_order	string	Optional	One of asc, desc. Defaults to asc.
parameters.external_id	string	Optional	Lists tickets by external id. External ids don't have to be unique for each ticket. As a result, the request may return multiple tickets with the same external id.

Input Example

{"parameters":{"sort_by":"created_at","sort_order":"asc","external_id":""}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
tickets	array	Output field: tickets
tickets.url	string	URL endpoint for the request
tickets.id	number	Unique identifier
tickets.external_id	object	Unique identifier
tickets.via	object	Output field: tickets.via
tickets.via.channel	string	Output field: tickets.via.channel
tickets.via.source	object	Output field: tickets.via.source
tickets.via.source.from	object	Output field: tickets.via.source.from
tickets.via.source.to	object	Output field: tickets.via.source.to
tickets.via.source.rel	object	Output field: tickets.via.source.rel
tickets.created_at	string	Output field: tickets.created_at
tickets.updated_at	string	Output field: tickets.updated_at
tickets.type	string	Type of the resource
tickets.subject	string	Output field: tickets.subject
tickets.raw_subject	string	Output field: tickets.raw_subject
tickets.description	string	Output field: tickets.description
tickets.priority	string	Output field: tickets.priority
tickets.status	string	Status value
tickets.recipient	object	Output field: tickets.recipient
tickets.requester_id	number	Unique identifier
tickets.submitter_id	number	Unique identifier
tickets.assignee_id	number	Unique identifier
tickets.organization_id	object	Unique identifier

Output Example

{"status_code":200,"response_headers":{"Date":"Fri, 09 Feb 2024 04:09:50 GMT","Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","x-zendesk-api-version":"v2","x-zendesk-application-version":"v19948","x-frame-options":"SAMEORIGIN","zendesk-ratelimit-tickets-index":"total=100; remaining=99; resets=10","x-rate-limit":"400","ratelimit-limit":"400","x-rate-limit-remaining":"399","ratelimit-remaining":"399","ratelimit-reset":"10","strict-transport-...

List Tickets by Organisation

Retrieve all Zendesk tickets linked to a specified organization ID for efficient ticket management and tracking.

Endpoint

URL: /api/v2/organizations/{{organization_id}}/tickets

Method: GET

Input

Argument Name	Type	Required	Description
path_parameters.organization_id	number	Required	Parameters for the List Tickets by Organisation action
parameters.sort_by	string	Optional	Parameters for the List Tickets by Organisation action
parameters.sort_order	string	Optional	One of asc, desc. Defaults to asc.
parameters.external_id	string	Optional	Lists tickets by external id. External ids don't have to be unique for each ticket. As a result, the request may return multiple tickets with the same external id.

Input Example

{"parameters":{"sort_by":"created_at","sort_order":"asc","external_id":""},"path_parameters":{"organization_id":12466318517148}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
tickets	array	Output field: tickets
tickets.url	string	URL endpoint for the request
tickets.id	number	Unique identifier
tickets.external_id	object	Unique identifier
tickets.via	object	Output field: tickets.via
tickets.via.channel	string	Output field: tickets.via.channel
tickets.via.source	object	Output field: tickets.via.source
tickets.via.source.from	object	Output field: tickets.via.source.from
tickets.via.source.to	object	Output field: tickets.via.source.to
tickets.via.source.rel	object	Output field: tickets.via.source.rel
tickets.created_at	string	Output field: tickets.created_at
tickets.updated_at	string	Output field: tickets.updated_at
tickets.type	object	Type of the resource
tickets.subject	string	Output field: tickets.subject
tickets.raw_subject	string	Output field: tickets.raw_subject
tickets.description	string	Output field: tickets.description
tickets.priority	string	Output field: tickets.priority
tickets.status	string	Status value
tickets.recipient	object	Output field: tickets.recipient
tickets.requester_id	number	Unique identifier
tickets.submitter_id	number	Unique identifier
tickets.assignee_id	number	Unique identifier
tickets.organization_id	number	Unique identifier

Output Example

{"status_code":200,"response_headers":{"Date":"Tue, 06 Feb 2024 12:00:37 GMT","Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","x-zendesk-api-version":"v2","x-zendesk-application-version":"v19904","x-frame-options":"SAMEORIGIN","zendesk-ratelimit-tickets-index":"total=100; remaining=99; resets=23","x-rate-limit":"400","ratelimit-limit":"400","x-rate-limit-remaining":"399","ratelimit-remaining":"399","ratelimit-reset":"23","strict-transport-...

List Tickets by User Status

Retrieve a list of Zendesk tickets filtered by the specified user's ID and ticket status, enabling targeted ticket management based on user activity.

Endpoint

URL: /api/v2/users/{{user_id}}/tickets/{{status}}

Method: GET

Input

Argument Name	Type	Required	Description
path_parameters.user_id	number	Required	The Id of User.
path_parameters.status	string	Required	Users status related to ticket. Possible values are "ccd" - lists tickets that the specified user is cc'd on, "followed" - lists tickets that the specified user is following , "recent" - lists tickets that the requesting agent recently viewed in the agent interface, not recently created or updated tickets (unless by the agent recently in the agent interface) and "requested".
parameters.sort_by	string	Optional	Parameters for the List Tickets by User Status action
parameters.sort_order	string	Optional	One of asc, desc. Defaults to asc.
parameters.external_id	string	Optional	Lists tickets by external id. External ids don't have to be unique for each ticket. As a result, the request may return multiple tickets with the same external id.

Input Example

{"parameters":{"sort_by":"created_at","sort_order":"asc","external_id":""},"path_parameters":{"user_id":12466361984028,"status":"requested"}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
tickets	array	Output field: tickets
tickets.url	string	URL endpoint for the request
tickets.id	number	Unique identifier
tickets.external_id	object	Unique identifier
tickets.via	object	Output field: tickets.via
tickets.via.channel	string	Output field: tickets.via.channel
tickets.via.source	object	Output field: tickets.via.source
tickets.via.source.from	object	Output field: tickets.via.source.from
tickets.via.source.to	object	Output field: tickets.via.source.to
tickets.via.source.rel	object	Output field: tickets.via.source.rel
tickets.created_at	string	Output field: tickets.created_at
tickets.updated_at	string	Output field: tickets.updated_at
tickets.type	object	Type of the resource
tickets.subject	string	Output field: tickets.subject
tickets.raw_subject	string	Output field: tickets.raw_subject
tickets.description	string	Output field: tickets.description
tickets.priority	string	Output field: tickets.priority
tickets.status	string	Status value
tickets.recipient	object	Output field: tickets.recipient
tickets.requester_id	number	Unique identifier
tickets.submitter_id	number	Unique identifier
tickets.assignee_id	number	Unique identifier
tickets.organization_id	number	Unique identifier

Output Example

{"status_code":200,"response_headers":{"Date":"Tue, 06 Feb 2024 11:58:38 GMT","Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","x-zendesk-api-version":"v2","x-zendesk-application-version":"v19904","x-zendesk-api-warn":"{:allowed_parameters=>{:controller=>\"tickets\", :action=>\"requested\", :unpermitte...","x-frame-options":"SAMEORIGIN","cache-control":"max-age=60, private","x-rate-limit":"400","ratelimit-limit":"400","x-rate-limit-remainin...

Redact Comment Attachment

Permanently removes an attachment from a ticket comment in Zendesk and replaces it with 'redacted.txt'. Requires the attachment ID, comment ID, and ticket ID.

Endpoint

URL: /api/v2/tickets/{{ticket_id}}/comments/{{comment_id}}/attachments/{{attachment_id}}/redact

Method: PUT

Input

Argument Name	Type	Required	Description
path_parameters.attachment_id	number	Required	The ID of the attachment.
path_parameters.comment_id	number	Required	The ID of the comment.
path_parameters.ticket_id	number	Required	The ID of the ticket.

Input Example

{"path_parameters":{"attachment_id":12518207771420,"comment_id":12518214862364,"ticket_id":14}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
attachment	object	Output field: attachment
attachment.url	string	URL endpoint for the request
attachment.id	number	Unique identifier
attachment.file_name	string	Name of the resource
attachment.content_url	string	URL endpoint for the request
attachment.mapped_content_url	string	URL endpoint for the request
attachment.content_type	string	Type of the resource
attachment.size	number	Output field: attachment.size
attachment.width	number	Unique identifier
attachment.height	number	Output field: attachment.height
attachment.inline	boolean	Output field: attachment.inline
attachment.deleted	boolean	Output field: attachment.deleted
attachment.malware_access_override	boolean	Unique identifier
attachment.malware_scan_result	string	Result of the operation
attachment.thumbnails	array	Output field: attachment.thumbnails

Output Example

{"status_code":200,"response_headers":{"Date":"Tue, 06 Feb 2024 11:13:04 GMT","Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","x-zendesk-api-version":"v2","x-zendesk-application-version":"v19904","x-frame-options":"SAMEORIGIN","x-rate-limit":"400","ratelimit-limit":"400","x-rate-limit-remaining":"399","ratelimit-remaining":"399","ratelimit-reset":"56","strict-transport-security":"max-age=31536000; includeSubDomains","etag":"W/\"b9e448c087f...

Show Organization

Retrieve detailed information about a specific organization in Zendesk Ticket Management using the provided organization ID.

Endpoint

URL: /api/v2/organizations/{{organization_id}}

Method: GET

Input

Argument Name	Type	Required	Description
parameters.include	string	Optional	Include additional related data.
parameters.include_boundary_indicators	boolean	Optional	When true, includes has_more indicator in the cursor pagination response meta.
parameters.include_item_cursors	boolean	Optional	When true, includes cursor values for each item in the cursor pagination response.
path_parameters.organization_id	number	Required	The ID of the organization to show.

Input Example

{"parameters":{"include":"metrics","include_boundary_indicators":false,"include_item_cursors":true},"path_parameters":{"organization_id":24}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
organization	object	Output field: organization
organization.created_at	string	Output field: organization.created_at
organization.details	string	Output field: organization.details
organization.domain_names	array	Name of the resource
organization.external_id	object	Unique identifier
organization.group_id	number	Unique identifier
organization.id	number	Unique identifier
organization.name	string	Name of the resource
organization.notes	string	Output field: organization.notes
organization.organization_fields	object	Output field: organization.organization_fields
organization.organization_fields.datepudding	string	Output field: organization.organization_fields.datepudding
organization.organization_fields.org_field_1	string	Output field: organization.organization_fields.org_field_1
organization.organization_fields.org_field_2	string	Output field: organization.organization_fields.org_field_2
organization.shared_comments	boolean	Output field: organization.shared_comments
organization.shared_tickets	boolean	Output field: organization.shared_tickets
organization.tags	array	Output field: organization.tags
organization.updated_at	string	Output field: organization.updated_at
organization.url	string	URL endpoint for the request

Output Example

{"status_code":200,"reason":"OK","json_body":{"organization":{"created_at":"2018-11-14T00:14:52Z","details":"caterpillar =)","domain_names":[],"external_id":null,"group_id":1835962,"id":4112492,"name":"Groablet Enterprises","notes":"donkey","organization_fields":{},"shared_comments":false,"shared_tickets":false,"tags":[],"updated_at":"2018-11-14T00:54:22Z","url":"https://example.zendesk.com/api/v2/organizations/4112492"}}}

Show Ticket

Retrieve comprehensive details of a Zendesk ticket using the ticket ID, excluding any associated comments.

Endpoint

URL: /api/v2/tickets/{{ticket_id}}

Method: GET

Input

Argument Name	Type	Required	Description
path_parameters.ticket_id	number	Required	The ID of the ticket.

Input Example

{"path_parameters":{"ticket_id":"1"}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
attachments	array	Output field: attachments
author_id	number	Unique identifier
body	string	Request body data
created_at	string	Output field: created_at
id	number	Unique identifier
metadata	object	Response data
metadata.system	object	Response data
metadata.system.client	string	Response data
metadata.system.ip_address	string	Response data
metadata.system.latitude	number	Response data
metadata.system.location	string	Response data
metadata.system.longitude	number	Response data
metadata.via	object	Response data
metadata.via.channel	string	Response data
metadata.via.source	object	Response data
metadata.via.source.from	object	Response data
metadata.via.source.rel	string	Response data
metadata.via.source.to	object	Response data
public	boolean	Output field: public
type	string	Type of the resource

Output Example

{"json_body":{"attachments":[{}],"author_id":123123,"body":"Thanks for your help!","created_at":"2009-07-20T22:55:29Z","id":1274,"metadata":{"system":{},"via":{}},"public":true,"type":"Comment"},"status_code":200,"response_headers":{"Date":"Tue, 06 Feb 2024 07:14:53 GMT","Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","x-zendesk-api-version":"v2","x-zendesk-application-version":"v19904","x-frame-options":"SAMEORIGIN","x-rate-limit":"400","...

Show Ticket Metrics By Ticket

Display key metrics for a specific Zendesk ticket by providing the ticket ID as a path parameter.

Endpoint

URL: /api/v2/tickets/{{ticket_id}}/metrics

Method: GET

Input

Argument Name	Type	Required	Description
path_parameters.ticket_id	number	Required	The ID of the ticket for which to show metrics.

Input Example

{"path_parameters":{"ticket_id":226}}

Output

Output Example

{"status_code":200,"reason":"OK","json_body":{"ticket_metric":[{}]}}

Update Attachment For Malware

Enable or restrict agent access to Zendesk attachments flagged for malware by specifying the attachment_id.

Endpoint

URL: /api/v2/attachments/{{attachment_id}}

Method: PUT

Input

Argument Name	Type	Required	Description
path_parameters.attachment_id	number	Required	The ID of the attachment.
attachment	object	Optional	Parameter for Update Attachment For Malware
attachment.malware_access_override	boolean	Optional	Unique identifier

Input Example

{"json_body":{"attachment":{"malware_access_override":true}},"path_parameters":{"attachment_id":12514099091100}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
attachment	object	Output field: attachment
attachment.url	string	URL endpoint for the request
attachment.id	number	Unique identifier
attachment.file_name	string	Name of the resource
attachment.content_url	string	URL endpoint for the request
attachment.mapped_content_url	string	URL endpoint for the request
attachment.content_type	string	Type of the resource
attachment.size	number	Output field: attachment.size
attachment.width	object	Unique identifier
attachment.height	object	Output field: attachment.height
attachment.inline	boolean	Output field: attachment.inline
attachment.deleted	boolean	Output field: attachment.deleted
attachment.malware_access_override	boolean	Unique identifier
attachment.malware_scan_result	string	Result of the operation
attachment.thumbnails	array	Output field: attachment.thumbnails
attachment.thumbnails.file_name	string	Name of the resource
attachment.thumbnails.file	string	Output field: attachment.thumbnails.file

Output Example

{"status_code":200,"response_headers":{"Date":"Tue, 06 Feb 2024 10:59:06 GMT","Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","x-zendesk-api-version":"v2","x-zendesk-application-version":"v19904","x-frame-options":"SAMEORIGIN","x-rate-limit":"400","ratelimit-limit":"400","x-rate-limit-remaining":"399","ratelimit-remaining":"399","ratelimit-reset":"54","strict-transport-security":"max-age=31536000; includeSubDomains","etag":"W/\"d0a62f45839...

Update Custom Ticket Status

Update the custom status of a Zendesk ticket by specifying the custom_status_id and providing the desired custom_status object.

Endpoint

URL: /api/v2/custom_statuses/{{custom_status_id}}

Method: PUT

Input

Argument Name	Type	Required	Description
path_parameters.custom_status_id	number	Required	The id of the custom status.
custom_status	object	Optional	Status value
custom_status.active	boolean	Optional	If true, the custom status is set to active. If false, the custom status is set to inactive.
custom_status.agent_label	string	Optional	The dynamic content placeholder or the label displayed to agents. Maximum length for displayed label is 48 characters.
custom_status.description	string	Optional	The description of when the user should select this custom ticket status.
custom_status.end_user_description	string	Optional	The description displayed to end users.
custom_status.end_user_label	string	Optional	The dynamic content placeholder or the label displayed to end users. Maximum length for displayed label is 48 characters.

Input Example

{"json_body":{"custom_status":{"active":true,"agent_label":"Responding quickly","description":"Customer needs a response quickly","end_user_description":"Your ticket is being responded to","end_user_label":"Urgent processing"}},"path_parameters":{"custom_status_id":12466318504604}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
custom_status	object	Status value
custom_status.url	string	URL endpoint for the request
custom_status.id	number	Unique identifier
custom_status.status_category	string	Status value
custom_status.agent_label	string	Status value
custom_status.raw_agent_label	string	Status value
custom_status.end_user_label	string	Status value
custom_status.raw_end_user_label	string	Status value
custom_status.description	string	Status value
custom_status.raw_description	string	Status value
custom_status.end_user_description	string	Status value
custom_status.raw_end_user_description	string	Status value
custom_status.active	boolean	Status value
custom_status.default	boolean	Status value
custom_status.created_at	string	Status value
custom_status.updated_at	string	Status value

Output Example

{"status_code":200,"response_headers":{"Date":"Tue, 06 Feb 2024 07:28:05 GMT","Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","x-zendesk-api-version":"v2","x-zendesk-application-version":"v19904","x-frame-options":"SAMEORIGIN","x-rate-limit":"400","ratelimit-limit":"400","x-rate-limit-remaining":"399","ratelimit-remaining":"399","ratelimit-reset":"55","strict-transport-security":"max-age=31536000; includeSubDomains","etag":"W/\"be107b7ca2d...

Update Many Tickets in Batch

Update multiple Zendesk tickets simultaneously by providing ticket details in a single JSON payload.

Endpoint

URL: /api/v2/tickets/update_many

Method: PUT

Input

Argument Name	Type	Required	Description
tickets	array	Optional	Parameter for Update Many Tickets in Batch
tickets.id	number	Optional	Unique identifier
tickets.additional_tags	array	Optional	Parameter for Update Many Tickets in Batch

Input Example

{"json_body":{"tickets":[{"id":1,"additional_tags":["a_new_tag"]},{"id":2,"additional_tags":["a_new_tag"]}]}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
job_status	object	Status value
job_status.id	string	Unique identifier
job_status.job_type	string	Type of the resource
job_status.url	string	URL endpoint for the request
job_status.total	number	Status value
job_status.progress	object	Status value
job_status.status	string	Status value
job_status.message	object	Status value
job_status.results	object	Status value

Output Example

{"status_code":200,"response_headers":{"Date":"Tue, 06 Feb 2024 06:46:32 GMT","Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","x-zendesk-api-version":"v2","x-zendesk-application-version":"v19904","x-frame-options":"SAMEORIGIN","x-rate-limit":"400","ratelimit-limit":"400","x-rate-limit-remaining":"399","ratelimit-remaining":"399","ratelimit-reset":"28","strict-transport-security":"max-age=31536000; includeSubDomains","etag":"W/\"57f6e8d4bf5...

Update Many Tickets in Bulk

Update multiple Zendesk tickets at once by specifying ticket IDs and the desired changes in a single request.

Endpoint

URL: /api/v2/tickets/update_many

Method: PUT

Input

Argument Name	Type	Required	Description
parameters.ids	string	Required	Parameters for the Update Many Tickets in Bulk action
ticket	object	Optional	Parameter for Update Many Tickets in Bulk
ticket.status	string	Optional	Status value

Input Example

{"parameters":{"ids":"7,8"},"json_body":{"ticket":{"status":"pending"}}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
job_status	object	Status value
job_status.id	string	Unique identifier
job_status.job_type	string	Type of the resource
job_status.url	string	URL endpoint for the request
job_status.total	number	Status value
job_status.progress	object	Status value
job_status.status	string	Status value
job_status.message	object	Status value
job_status.results	object	Status value

Output Example

{"status_code":200,"response_headers":{"Date":"Tue, 06 Feb 2024 06:37:25 GMT","Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","x-zendesk-api-version":"v2","x-zendesk-application-version":"v19904","x-frame-options":"SAMEORIGIN","x-rate-limit":"400","ratelimit-limit":"400","x-rate-limit-remaining":"399","ratelimit-remaining":"399","ratelimit-reset":"35","strict-transport-security":"max-age=31536000; includeSubDomains","etag":"W/\"2b35e195112...

Update Ticket

Update a specific Zendesk ticket by providing the ticket ID and new ticket details in JSON format.

Endpoint

URL: /api/v2/tickets/{{ticket_id}}

Method: PUT

Input

Argument Name	Type	Required	Description
path_parameters.ticket_id	number	Required	Parameters for the Update Ticket action
ticket	object	Optional	Parameter for Update Ticket
ticket.priority	string	Optional	Parameter for Update Ticket

Input Example

{"json_body":{"ticket":{"priority":"low"}},"path_parameters":{"ticket_id":14}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
ticket	object	Output field: ticket
ticket.url	string	URL endpoint for the request
ticket.id	number	Unique identifier
ticket.external_id	object	Unique identifier
ticket.via	object	Output field: ticket.via
ticket.via.channel	string	Output field: ticket.via.channel
ticket.via.source	object	Output field: ticket.via.source
ticket.via.source.from	object	Output field: ticket.via.source.from
ticket.via.source.to	object	Output field: ticket.via.source.to
ticket.via.source.rel	object	Output field: ticket.via.source.rel
ticket.created_at	string	Output field: ticket.created_at
ticket.updated_at	string	Output field: ticket.updated_at
ticket.type	object	Type of the resource
ticket.subject	string	Output field: ticket.subject
ticket.raw_subject	string	Output field: ticket.raw_subject
ticket.description	string	Output field: ticket.description
ticket.priority	string	Output field: ticket.priority
ticket.status	string	Status value
ticket.recipient	object	Output field: ticket.recipient
ticket.requester_id	number	Unique identifier
ticket.submitter_id	number	Unique identifier
ticket.assignee_id	number	Unique identifier
ticket.organization_id	number	Unique identifier

Output Example

Upload Files

Upload a file to Zendesk Ticket Management for attaching to a ticket comment using the specified filename and form data.

Endpoint

URL: /api/v2/uploads

Method: POST

Input

Argument Name	Type	Required	Description
parameters.filename	string	Required	Parameters for the Upload Files action
form_data	object	Required	Response data
form_data.files	array	Required	Response data
form_data.files.file	string	Required	Response data
form_data.files.file_name	string	Required	Response data

Input Example

{"parameters":{"filename":"first.png"}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
upload	object	Output field: upload
upload.token	string	Output field: upload.token
upload.expires_at	string	Output field: upload.expires_at
upload.attachments	array	Output field: upload.attachments
upload.attachment	object	Output field: upload.attachment
upload.attachment.url	string	URL endpoint for the request
upload.attachment.id	number	Unique identifier
upload.attachment.file_name	string	Name of the resource
upload.attachment.content_url	string	URL endpoint for the request
upload.attachment.mapped_content_url	string	URL endpoint for the request
upload.attachment.content_type	string	Type of the resource
upload.attachment.size	number	Output field: upload.attachment.size
upload.attachment.width	object	Unique identifier
upload.attachment.height	object	Output field: upload.attachment.height
upload.attachment.inline	boolean	Output field: upload.attachment.inline
upload.attachment.deleted	boolean	Output field: upload.attachment.deleted
upload.attachment.malware_access_override	boolean	Unique identifier
upload.attachment.malware_scan_result	string	Result of the operation
upload.attachment.thumbnails	array	Output field: upload.attachment.thumbnails
upload.attachment.thumbnails.file_name	string	Name of the resource
upload.attachment.thumbnails.file	string	Output field: upload.attachment.thumbnails.file

Output Example

{"status_code":201,"response_headers":{"Date":"Tue, 06 Feb 2024 06:08:02 GMT","Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","x-zendesk-api-version":"v2","x-zendesk-application-version":"v19901","x-frame-options":"SAMEORIGIN","zendesk-ratelimit-tickets-update":"total=20; remaining=19; resets=58","x-rate-limit":"400","ratelimit-limit":"400","x-rate-limit-remaining":"399","ratelimit-remaining":"399","ratelimit-reset":"58","strict-transport-...

Response Headers

Header	Description	Example
cache-control	Directives for caching mechanisms	max-age=0, private, must-revalidate
CF-Cache-Status	HTTP response header: CF-Cache-Status	DYNAMIC
CF-RAY	HTTP response header: CF-RAY	85098b6d1deef46a-BOM
Connection	HTTP response header: Connection	keep-alive
Content-Encoding	HTTP response header: Content-Encoding	gzip
Content-Length	The length of the response body in bytes	3554
Content-Type	The media type of the resource	application/json; charset=utf-8
Date	The date and time at which the message was originated	Tue, 06 Feb 2024 06:03:32 GMT
etag	An identifier for a specific version of a resource	W/"46b9e823c59dea0a54f7b924c78c1058"
location	The URL to redirect a page to	https://swimlane8983.zendesk.com/api/v2/tickets/14.json
NEL	HTTP response header: NEL	{"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
ratelimit-limit	HTTP response header: ratelimit-limit	400
ratelimit-remaining	HTTP response header: ratelimit-remaining	399
ratelimit-reset	HTTP response header: ratelimit-reset	22
Report-To	HTTP response header: Report-To	{"endpoints":[{"url":"https://a.nel.cloudflare.com/report/v3?s=KDvEkL2aunx41PoILptlHaJUkGLcT1uFZPIjMIAxnfarabslBbglgmQ6CdqsB7v%2BoHlHyPvjizzsYmNXD1uzbVWgBvlo0sHA1TgXlELSOmRZEdxS4wZDXEv8t57NZTSeJjOKsAfIWAOBjg%3D%3D"}],"group":"cf-nel","max_age":604800}
Server	Information about the software used by the origin server	cloudflare
set-cookie	HTTP response header: set-cookie	_zendesk_cookie=BAhJIhl7ImRldmljZV90b2tlbnMiOnt9fQY6BkVU--0bf2100788cb010d0183feca16aaf88ccaf719ca; path=/; expires=Thu, 06 Feb 2025 06:09:32 GMT; secure; HttpOnly; SameSite=None, __cfruid=84969939ec967d30a6d36b404c81fc54564d4f8e-1707220718; path=/; domain=.swimlane8983.zendesk.com; HttpOnly; Secure; SameSite=None
strict-transport-security	HTTP response header: strict-transport-security	max-age=31536000; includeSubDomains
Transfer-Encoding	HTTP response header: Transfer-Encoding	chunked
x-frame-options	HTTP response header: x-frame-options	SAMEORIGIN
x-rate-limit	HTTP response header: x-rate-limit	400
x-rate-limit-remaining	HTTP response header: x-rate-limit-remaining	399
x-request-id	A unique identifier for the request	85294259d9c485c5-BOM, 85294259d9c485c5-BOM
x-runtime	HTTP response header: x-runtime	0.446610
X-Zendesk-API-Gateway	HTTP response header: X-Zendesk-API-Gateway	yes
x-zendesk-api-version	HTTP response header: x-zendesk-api-version	v2
x-zendesk-api-warn	HTTP response header: x-zendesk-api-warn	{:allowed_parameters=>{:controller=>"tickets", :action=>"recent", :unpermitted_keys=>["external_id"], :invalid_values=>[]}}
x-zendesk-application-version	HTTP response header: x-zendesk-application-version	v19901
x-zendesk-origin-server	HTTP response header: x-zendesk-origin-server	classic-app-server-945b44d88-z5djg
X-Zendesk-Zorg	HTTP response header: X-Zendesk-Zorg	yes
zendesk-ep	HTTP response header: zendesk-ep	-22
zendesk-ratelimit-tickets-index	HTTP response header: zendesk-ratelimit-tickets-index	total=100; remaining=99; resets=23
zendesk-ratelimit-tickets-update	HTTP response header: zendesk-ratelimit-tickets-update	total=20; remaining=19; resets=58