ConnectWise Manage

ConnectWise Manage is a professional services automation platform that centralizes service delivery, ticketing, billing, and client management for technology service providers.

ConnectWise Manage is a leading professional services automation (PSA) platform designed for IT service providers to streamline business operations, including ticketing, company and contact management, service boards, SLAs, and invoicing. This connector enables Swimlane Turbine users to automate the creation, retrieval, updating, and deletion of records in ConnectWise Manage—such as companies, contacts, tickets, service boards, SLAs, and invoices—directly from low-code playbooks. By integrating ConnectWise Manage with Swimlane Turbine, organizations can synchronize business and security operations, accelerate incident response, and ensure data consistency across systems without manual intervention. This seamless automation reduces operational overhead, improves service delivery, and empowers teams to focus on higher-value tasks.

Prerequisites

To use the ConnectWise Manage connector, ensure you have the following prerequisites configured:

Custom authentication for ConnectWise Manage, requiring:

API Version: The version of the ConnectWise Manage API you intend to use.

Client ID: A unique identifier for your application, provided by ConnectWise.

Company Identifier: The short code or name representing your ConnectWise Manage company instance.

Host: The base URL or domain where your ConnectWise Manage instance is hosted.

Private Key: The private API key generated for secure authentication.

Public Key: The public API key paired with the private key for API access.

Client ID

To obtain a Client ID, follow these steps:

Follow this link.

Scroll to the bottom of the page and click Create New Integration.

Set all parameters. Give the integration a name and a short description.

Set the integration to Private.

Select Technical Contact Email and populate with your email address.

Set the product to Manage and click Submit.

Remember to copy your Client ID and store it in a safe place.

Private and Public Key

Note: You must have Administrator access to ConnectWise Manage to obtain the public and private keys.

To obtain a Private and Public Key:

Log in to ConnectWise Manage and navigate to System, Security Roles. You are creating a new security role that you'll use to obtain the REST API credentials.

On Security Roles, click + (the plus icon) at the top of the screen.

Enter a name for your new security role and then click Save.

On Security Modules, expand Companies, Service Desk, and System.

In all three sections, replicate the permission parameters precisely, as shown in the tables below. Expand the permissions from None, which is the default, to All. The following tables show the rows that require editing.

Companies	Add Level	Edit Level	Delete Level	Inquire Level
Company Maintenance	All	All	None	All
Configuration - Display Passwords	None	None	None	All
Configurations	All	All	None	All
Contacts	All	All	None	All

Service Desk	Add Level	Edit Level	Delete Level	Inquire Level
Service Tickets	None	None	None	All

System	Add Level	Edit Level	Delete Level	Inquire Level
API Reports	All	All	None	All
Member Maintenance	None	None	None	All

After editing the permissions for each section, click Save and Close.

Navigate to the System, Members, API Members tab, then click + New Member.

On Details, complete the following fields in each section:

Profile section:

Member ID - Enter the username of the member (Swimlane). The maximum number of characters allowed is 15.

Time Zone - Select a time zone for the internal company. To set up time zones, refer to ConnectWise's documentation here.

Member Name - Enter the member's first and last name

System section:

Role ID - The security Role ID controls the level of access to the ConnectWise Manage application by limiting access to functionality. Select the new security role that you created.

Location - Select the default location for the company. Any new record created by the member will default to the location set here.

Level - Select the level of access that the member will have in the application. The member will be able to search for companies at the specified level and the ones below it. The restriction here applies to tickets for companies outside the location, as well as members.

Business Unit - Select the member's business unit.

Name - This field corresponds to the Level field above. After selecting a Level, select a specific name associated with the structure level. To setup Name, please refer to ConnectWise's documentation here.

Default Territory - Select the member's default territory

In the top menu bar, click Save.

On the API Keys tab click (+).

Enter a description of the key and then click Save.

Once saved, the public and private keys will be generated.

Remember to copy both your Public and Private Key, and store them in a safe place.

Company Identifier

The Company Identifier serves as a unique identifier and record ID.

Capabilities

This connector allows you to retrieve, edit, manage, and delete:

Company records

Contact records

Service Boards

Service License Agreements

Service Desk Tickets

Retrieve and create:

Project ticket notes

Retrieve, edit, and manage:

Invoice records

Limitations

This connector only works with API version 2020.2 or newer. Additionally, this connector lacks tasks to create or delete an invoice.

Known Errors

If you enter the wrong Company Identifier you will receive the following: Message : User Not Authenticated

If you enter the wrong Public/Private Key you will receive the following: Message : incorrect public/private key

If you enter the wrong Client ID you will receive the following: Message : Incorrect or disabled client ID

For Tasks: Update A Company, Update A Contact, Update A Invoice, Update an SLA, Update A Service Board, and Update A Ticket. If only an ID is provided, and no field to update is given, the task will fail and you will receive the following: Message: Not Found for URL

Additional Documentation

ConnectWise Manage Connector Documentation

ConnectWise Manage API Documentation

Configurations

Asset

Authenticates ConnectWise Manage

Configuration Parameters

Parameter	Description	Type	Required
api_version	ConnectWise API Version, it can befound in the dashboard after the base URL.	string	Required
client_id	Client ID, used for authentication	string	Required
company_identifier	Company Identifier, used for authentication	string	Required
url	Server Host Address	string	Required
private_key	Private Key, used for authentication.	string	Required
public_key	Public Key, used for authentication.	string	Required
verbose_errors	Turn on to get more detailed errors (generally used for debugging)	boolean	Optional
verify_ssl	Verify SSL certificate	boolean	Optional
http_proxy	A proxy to route requests through.	string	Optional

Actions

Create Company

Create a new company record in ConnectWise Manage without requiring additional input parameters.

Endpoint

URL: company/companies

Method: POST

Input

Argument Name	Type	Required	Description
id	number	Optional	Unique identifier
identifier	string	Optional	Unique identifier
name	string	Optional	Name of the resource
status	object	Optional	Status value
status.id	number	Optional	Unique identifier
status.name	string	Optional	Name of the resource
status._info	object	Optional	Status value
status._info.additionalProp1	string	Optional	Status value
status._info.additionalProp2	string	Optional	Status value
status._info.additionalProp3	string	Optional	Status value
addressLine1	string	Optional	Parameter for Create Company
addressLine2	string	Optional	Parameter for Create Company
city	string	Optional	Parameter for Create Company
state	string	Optional	Parameter for Create Company
zip	string	Optional	Parameter for Create Company
country	object	Optional	Parameter for Create Company
country.id	number	Optional	Unique identifier
country.identifier	string	Optional	Unique identifier
country.name	string	Optional	Name of the resource
country._info	object	Optional	Parameter for Create Company
country._info.additionalProp1	string	Optional	Parameter for Create Company
country._info.additionalProp2	string	Optional	Parameter for Create Company
country._info.additionalProp3	string	Optional	Parameter for Create Company
phoneNumber	string	Optional	Parameter for Create Company
faxNumber	string	Optional	Parameter for Create Company

Input Example

{"id":123,"identifier":"string","name":"Example Name","status":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"addressLine1":"string","addressLine2":"string","city":"string","state":"string","zip":"string","country":{"id":123,"identifier":"string","name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"phoneNumber":"string","faxNumber":"string","website":"string","territory":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"market":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"accountNumber":"string","defaultContact":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"dateAcquired":"string","sicCode":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"parentCompany":{"id":123,"identifier":"string","name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"annualRevenue":123,"numberOfEmployees":123,"yearEstablished":123,"revenueYear":123,"ownershipType":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"timeZoneSetup":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"leadSource":"string","leadFlag":true,"unsubscribeFlag":true,"calendar":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"userDefinedField1":"string","userDefinedField2":"string","userDefinedField3":"string","userDefinedField4":"string","userDefinedField5":"string","userDefinedField6":"string","userDefinedField7":"string","userDefinedField8":"string","userDefinedField9":"string","userDefinedField10":"string","vendorIdentifier":"string","taxIdentifier":"string","taxCode":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"billingTerms":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"invoiceTemplate":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"pricingSchedule":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"companyEntityType":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"billToCompany":{"id":123,"identifier":"string","name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"billingSite":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"billingContact":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
id	number	Unique identifier
identifier	string	Unique identifier
name	string	Name of the resource
status	object	Status value
status.id	number	Unique identifier
status.name	string	Name of the resource
status._info	object	Status value
status._info.additionalProp1	string	Status value
status._info.additionalProp2	string	Status value
status._info.additionalProp3	string	Status value
addressLine1	string	Output field: addressLine1
addressLine2	string	Output field: addressLine2
city	string	Output field: city
state	string	Output field: state
zip	string	Output field: zip
country	object	Output field: country
country.id	number	Unique identifier
country.identifier	string	Unique identifier
country.name	string	Name of the resource
country._info	object	Output field: country._info
country._info.additionalProp1	string	Output field: country._info.additionalProp1
country._info.additionalProp2	string	Output field: country._info.additionalProp2
country._info.additionalProp3	string	Output field: country._info.additionalProp3

Output Example

Create Contact

Generate a new contact record in ConnectWise Manage to add user details and streamline contact management within the system.

Endpoint

URL: company/contacts

Method: POST

Input

Argument Name	Type	Required	Description
id	number	Optional	Unique identifier
firstName	string	Optional	Name of the resource
lastName	string	Optional	Name of the resource
company	object	Optional	Parameter for Create Contact
company.id	number	Optional	Unique identifier
company.identifier	string	Optional	Unique identifier
company.name	string	Optional	Name of the resource
company._info	object	Optional	Parameter for Create Contact
company._info.additionalProp1	string	Optional	Parameter for Create Contact
company._info.additionalProp2	string	Optional	Parameter for Create Contact
company._info.additionalProp3	string	Optional	Parameter for Create Contact
site	object	Optional	Parameter for Create Contact
site.id	number	Optional	Unique identifier
site.name	string	Optional	Name of the resource
site._info	object	Optional	Parameter for Create Contact
site._info.additionalProp1	string	Optional	Parameter for Create Contact
site._info.additionalProp2	string	Optional	Parameter for Create Contact
site._info.additionalProp3	string	Optional	Parameter for Create Contact
addressLine1	string	Optional	Parameter for Create Contact
addressLine2	string	Optional	Parameter for Create Contact
city	string	Optional	Parameter for Create Contact
state	string	Optional	Parameter for Create Contact
zip	string	Optional	Parameter for Create Contact
country	object	Optional	Parameter for Create Contact
country.id	number	Optional	Unique identifier

Input Example

{"json_body":{"id":0,"firstName":"string","lastName":"string","company":{"id":0,"identifier":"string","name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"site":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"addressLine1":"string","addressLine2":"string","city":"string","state":"string","zip":"string","country":{"id":0,"identifier":"string","name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"relationship":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"relationshipOverride":"string","department":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"inactiveFlag":true,"defaultMergeContactId":0,"securityIdentifier":"string","managerContact":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"assistantContact":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"title":"string","school":"string","nickName":"string","marriedFlag":true,"childrenFlag":true,"children":"string","significantOther":"string","portalPassword":"string","portalSecurityLevel":0,"disablePortalLoginFlag":true,"unsubscribeFlag":true,"gender":"Female","birthDay":"string","anniversary":"string","presence":"NoAgent","mobileGuid":"3fa85f64-5717-4562-b3fc-2c963f66afa6","facebookUrl":"string","twitterUrl":"string","linkedInUrl":"string","defaultPhoneType":"string","defaultPhoneNbr":"string","defaultPhoneExtension":"string","defaultBillingFlag":true,"defaultFlag":true,"userDefinedField1":"string","userDefinedField2":"string","userDefinedField3":"string","userDefinedField4":"string","userDefinedField5":"string","userDefinedField6":"string","userDefinedField7":"string","userDefinedField8":"string","userDefinedField9":"string","userDefinedField10":"string","companyLocation":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"communicationItems":[{"id":0,"type":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"value":"string","extension":"string","defaultFlag":true,"domain":"string","communicationType":"Email"}],"types":[{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}}],"integratorTags":["string"],"customFields":[{"id":0,"caption":"string","type":"TextArea","entryMethod":"Date","numberOfDecimals":0,"value":{}}],"photo":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"ignoreDuplicates":true,"_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"},"typeIds":[0]}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
id	number	Unique identifier
firstName	string	Name of the resource
lastName	string	Name of the resource
company	object	Output field: company
company.id	number	Unique identifier
company.identifier	string	Unique identifier
company.name	string	Name of the resource
company._info	object	Output field: company._info
company._info.additionalProp1	string	Output field: company._info.additionalProp1
company._info.additionalProp2	string	Output field: company._info.additionalProp2
company._info.additionalProp3	string	Output field: company._info.additionalProp3
site	object	Output field: site
site.id	number	Unique identifier
site.name	string	Name of the resource
site._info	object	Output field: site._info
site._info.additionalProp1	string	Output field: site._info.additionalProp1
site._info.additionalProp2	string	Output field: site._info.additionalProp2
site._info.additionalProp3	string	Output field: site._info.additionalProp3
addressLine1	string	Output field: addressLine1
addressLine2	string	Output field: addressLine2
city	string	Output field: city
state	string	Output field: state
zip	string	Output field: zip

Output Example

{"status_code":201,"response_headers":{"Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","Date":"Mon, 04 Dec 2023 10:03:39 GMT","Cache-Control":"no-cache","Pragma":"no-cache","Expires":"-1","Strict-Transport-Security":"max-age=31536000; includeSubDomains","x-server-name":"IP-0A0A0134","x-cw-request-id":"3d48a108-bdfe-4ca7-8372-3719b0e4c80c","x-frame-options":"SAMEORIGIN","Link":"<https://api-staging.connectwisedev.com/v4_6_release/apis/3.0/c...

Create Service Board

Create a new service board in ConnectWise Manage to efficiently organize and manage service tickets and requests.

Endpoint

URL: service/boards

Method: POST

Input

Argument Name	Type	Required	Description
id	number	Optional	Unique identifier
name	string	Optional	Name of the resource
location	object	Optional	Parameter for Create Service Board
location.id	number	Optional	Unique identifier
location.name	string	Optional	Name of the resource
location._info	object	Optional	Parameter for Create Service Board
location._info.additionalProp1	string	Optional	Parameter for Create Service Board
location._info.additionalProp2	string	Optional	Parameter for Create Service Board
location._info.additionalProp3	string	Optional	Parameter for Create Service Board
department	object	Optional	Parameter for Create Service Board
department.id	number	Optional	Unique identifier
department.identifier	string	Optional	Unique identifier
department.name	string	Optional	Name of the resource
department._info	object	Optional	Parameter for Create Service Board
department._info.additionalProp1	string	Optional	Parameter for Create Service Board
department._info.additionalProp2	string	Optional	Parameter for Create Service Board
department._info.additionalProp3	string	Optional	Parameter for Create Service Board
inactiveFlag	boolean	Optional	Parameter for Create Service Board
signOffTemplate	object	Optional	Parameter for Create Service Board
signOffTemplate.id	number	Optional	Unique identifier
signOffTemplate.name	string	Optional	Name of the resource
signOffTemplate._info	object	Optional	Parameter for Create Service Board
signOffTemplate._info.additionalProp1	string	Optional	Parameter for Create Service Board
signOffTemplate._info.additionalProp2	string	Optional	Parameter for Create Service Board
signOffTemplate._info.additionalProp3	string	Optional	Parameter for Create Service Board

Input Example

{"json_body":{"id":0,"name":"string","location":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"department":{"id":0,"identifier":"string","name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"inactiveFlag":true,"signOffTemplate":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"sendToContactFlag":true,"contactTemplate":{"id":0,"identifier":"string","name":"string","type":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"sendToResourceFlag":true,"resourceTemplate":{"id":0,"identifier":"string","name":"string","type":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"projectFlag":true,"showDependenciesFlag":true,"showEstimatesFlag":true,"boardIcon":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"billTicketsAfterClosedFlag":true,"billTicketSeparatelyFlag":true,"billUnapprovedTimeExpenseFlag":true,"overrideBillingSetupFlag":true,"dispatchMember":{"id":0,"identifier":"string","name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"serviceManagerMember":{"id":0,"identifier":"string","name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"dutyManagerMember":{"id":0,"identifier":"string","name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"oncallMember":{"id":0,"identifier":"string","name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"workRole":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"workType":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"billTime":"Billable","billExpense":"Billable","billProduct":"Billable","autoCloseStatus":{"id":0,"name":"string","sort":0,"_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"autoAssignNewTicketsFlag":true,"autoAssignNewECTicketsFlag":true,"autoAssignNewPortalTicketsFlag":true,"discussionsLockedFlag":true,"timeEntryLockedFlag":true,"notifyEmailFrom":"string","notifyEmailFromName":"string","closedLoopDiscussionsFlag":true,"closedLoopResolutionFlag":true,"closedLoopInternalAnalysisFlag":true,"timeEntryDiscussionFlag":true,"timeEntryResolutionFlag":true,"timeEntryInternalAnalysisFlag":true,"problemSort":"Ascending","resolutionSort":"Ascending","internalAnalysisSort":"Ascending","emailConnectorAllowReopenClosedFlag":true,"emailConnectorReopenStatus":{"id":0,"name":"string","sort":0,"_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"emailConnectorReopenResourcesFlag":true,"emailConnectorNewTicketNoMatchFlag":true,"emailConnectorNeverReopenByDaysFlag":true,"emailConnectorReopenDaysLimit":0,"emailConnectorNeverReopenByDaysClosedFlag":true,"emailConnectorReopenDaysClosedLimit":0,"useMemberDisplayNameFlag":true,"sendToCCFlag":true,"autoAssignTicketOwnerFlag":true,"autoAssignLimitFlag":true,"autoAssignLimitAmount":0,"closedLoopAllFlag":true,"percentageCalculation":"ActualHours","allSort":"Ascending","markFirstNoteIssueFlag":true,"restrictBoardByDefaultFlag":true,"_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
id	number	Unique identifier
name	string	Name of the resource
location	object	Output field: location
location.id	number	Unique identifier
location.name	string	Name of the resource
location._info	object	Output field: location._info
location._info.additionalProp1	string	Output field: location._info.additionalProp1
location._info.additionalProp2	string	Output field: location._info.additionalProp2
location._info.additionalProp3	string	Output field: location._info.additionalProp3
department	object	Output field: department
department.id	number	Unique identifier
department.identifier	string	Unique identifier
department.name	string	Name of the resource
department._info	object	Output field: department._info
department._info.additionalProp1	string	Output field: department._info.additionalProp1
department._info.additionalProp2	string	Output field: department._info.additionalProp2
department._info.additionalProp3	string	Output field: department._info.additionalProp3
inactiveFlag	boolean	Output field: inactiveFlag
signOffTemplate	object	Output field: signOffTemplate
signOffTemplate.id	number	Unique identifier
signOffTemplate.name	string	Name of the resource
signOffTemplate._info	object	Output field: signOffTemplate._info
signOffTemplate._info.additionalProp1	string	Output field: signOffTemplate._info.additionalProp1
signOffTemplate._info.additionalProp2	string	Output field: signOffTemplate._info.additionalProp2

Output Example

Create SLA

Create a new Service Level Agreement (SLA) in ConnectWise Manage and receive details of the created SLA.

Endpoint

URL: service/SLAs

Method: POST

Input

Argument Name	Type	Required	Description
parameters.id	number	Optional	Parameters for the Create SLA action
parameters.name	string	Optional	Parameters for the Create SLA action
parameters.basedOn	string	Optional	Parameters for the Create SLA action
parameters.customCalendar	object	Optional	Parameters for the Create SLA action
parameters.customCalendar.id	number	Optional	Parameters for the Create SLA action
parameters.customCalendar.name	string	Optional	Parameters for the Create SLA action
parameters.customCalendar._info	object	Optional	Parameters for the Create SLA action
parameters.customCalendar._info.additionalProp1	string	Optional	Parameters for the Create SLA action
parameters.customCalendar._info.additionalProp2	string	Optional	Parameters for the Create SLA action
parameters.customCalendar._info.additionalProp3	string	Optional	Parameters for the Create SLA action
parameters.defaultFlag	boolean	Optional	Parameters for the Create SLA action
parameters.applicationOrder	number	Optional	Parameters for the Create SLA action
parameters.hiImpactHiUrgency	object	Optional	Parameters for the Create SLA action
parameters.hiImpactHiUrgency.id	number	Optional	Parameters for the Create SLA action
parameters.hiImpactHiUrgency.name	string	Optional	Parameters for the Create SLA action
parameters.hiImpactHiUrgency.sort	number	Optional	Parameters for the Create SLA action
parameters.hiImpactHiUrgency.level	string	Optional	Parameters for the Create SLA action
parameters.hiImpactHiUrgency._info	object	Optional	Parameters for the Create SLA action
parameters.hiImpactHiUrgency._info.additionalProp1	string	Optional	Parameters for the Create SLA action
parameters.hiImpactHiUrgency._info.additionalProp2	string	Optional	Parameters for the Create SLA action
parameters.hiImpactHiUrgency._info.additionalProp3	string	Optional	Parameters for the Create SLA action
parameters.hiImpactMedUrgency	object	Optional	Parameters for the Create SLA action
parameters.hiImpactMedUrgency.id	number	Optional	Parameters for the Create SLA action
parameters.hiImpactMedUrgency.name	string	Optional	Parameters for the Create SLA action
parameters.hiImpactMedUrgency.sort	number	Optional	Parameters for the Create SLA action

Input Example

{"parameters":{"id":0,"name":"string","basedOn":"AllHours","customCalendar":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"defaultFlag":true,"applicationOrder":0,"hiImpactHiUrgency":{"id":0,"name":"string","sort":0,"level":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"hiImpactMedUrgency":{"id":0,"name":"string","sort":0,"level":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"hiImpactLowUrgency":{"id":0,"name":"string","sort":0,"level":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"medImpactHiUrgency":{"id":0,"name":"string","sort":0,"level":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"medImpactMedUrgency":{"id":0,"name":"string","sort":0,"level":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"medImpactLowUrgency":{"id":0,"name":"string","sort":0,"level":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"lowImpactHiUrgency":{"id":0,"name":"string","sort":0,"level":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"lowImpactMedUrgency":{"id":0,"name":"string","sort":0,"level":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"lowImpactLowUrgency":{"id":0,"name":"string","sort":0,"level":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"respondHours":0,"respondPercent":0,"planWithin":0,"planWithinPercent":0,"resolutionHours":0,"resolutionPercent":0,"_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
id	number	Unique identifier
name	string	Name of the resource
basedOn	string	Output field: basedOn
customCalendar	object	Output field: customCalendar
customCalendar.id	number	Unique identifier
customCalendar.name	string	Name of the resource
customCalendar._info	object	Output field: customCalendar._info
customCalendar._info.additionalProp1	string	Output field: customCalendar._info.additionalProp1
customCalendar._info.additionalProp2	string	Output field: customCalendar._info.additionalProp2
customCalendar._info.additionalProp3	string	Output field: customCalendar._info.additionalProp3
defaultFlag	boolean	Output field: defaultFlag
applicationOrder	number	Output field: applicationOrder
hiImpactHiUrgency	object	Output field: hiImpactHiUrgency
hiImpactHiUrgency.id	number	Unique identifier
hiImpactHiUrgency.name	string	Name of the resource
hiImpactHiUrgency.sort	number	Output field: hiImpactHiUrgency.sort
hiImpactHiUrgency.level	string	Output field: hiImpactHiUrgency.level
hiImpactHiUrgency._info	object	Output field: hiImpactHiUrgency._info
hiImpactHiUrgency._info.additionalProp1	string	Output field: hiImpactHiUrgency._info.additionalProp1
hiImpactHiUrgency._info.additionalProp2	string	Output field: hiImpactHiUrgency._info.additionalProp2
hiImpactHiUrgency._info.additionalProp3	string	Output field: hiImpactHiUrgency._info.additionalProp3
hiImpactMedUrgency	object	Output field: hiImpactMedUrgency
hiImpactMedUrgency.id	number	Unique identifier
hiImpactMedUrgency.name	string	Name of the resource

Output Example

Create Ticket

Create a service desk ticket in ConnectWise Manage using required details such as summary and company, enabling efficient issue tracking and management.

Endpoint

URL: service/tickets

Method: POST

Input

Argument Name	Type	Required	Description
id	number	Optional	Unique identifier
summary	string	Optional	Parameter for Create Ticket
recordType	string	Optional	Type of the resource
board	object	Optional	Parameter for Create Ticket
board.id	number	Optional	Unique identifier
board.name	string	Optional	Name of the resource
board._info	object	Optional	Parameter for Create Ticket
board._info.additionalProp1	string	Optional	Parameter for Create Ticket
board._info.additionalProp2	string	Optional	Parameter for Create Ticket
board._info.additionalProp3	string	Optional	Parameter for Create Ticket
status	object	Optional	Status value
status.id	number	Optional	Unique identifier
status.name	string	Optional	Name of the resource
status.sort	number	Optional	Status value
status._info	object	Optional	Status value
status._info.additionalProp1	string	Optional	Status value
status._info.additionalProp2	string	Optional	Status value
status._info.additionalProp3	string	Optional	Status value
workRole	object	Optional	Parameter for Create Ticket
workRole.id	number	Optional	Unique identifier
workRole.name	string	Optional	Name of the resource
workRole._info	object	Optional	Parameter for Create Ticket
workRole._info.additionalProp1	string	Optional	Parameter for Create Ticket
workRole._info.additionalProp2	string	Optional	Parameter for Create Ticket
workRole._info.additionalProp3	string	Optional	Parameter for Create Ticket

Input Example

{"id":123,"summary":"string","recordType":"string","board":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"status":{"id":123,"name":"Example Name","sort":123,"_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"workRole":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"workType":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"company":{"id":123,"identifier":"string","name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"site":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"siteName":"Example Name","addressLine1":"string","addressLine2":"string","city":"string","stateIdentifier":"string","zip":"string","country":{"id":123,"identifier":"string","name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"contact":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"contactName":"Example Name","contactPhoneNumber":"string","contactPhoneExtension":"string","contactEmailAddress":"string","type":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"subType":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"item":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"team":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"owner":{"id":123,"identifier":"string","name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"priority":{"id":123,"name":"Example Name","sort":123,"level":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"serviceLocation":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"source":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"requiredDate":"string","budgetHours":123,"opportunity":{"id":123,"name":"Example Name","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"agreement":{"id":123,"name":"Example Name","type":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"severity":"string","impact":"string","externalXRef":"string","poNumber":"string","knowledgeBaseCategoryId":123,"knowledgeBaseSubCategoryId":123,"allowAllClientsPortalView":true,"customerUpdatedFlag":true,"automaticEmailContactFlag":true,"automaticEmailResourceFlag":true,"automaticEmailCcFlag":true,"automaticEmailCc":"string","initialDescription":"string","initialInternalAnalysis":"string","initialResolution":"string","initialDescriptionFrom":"string","contactEmailLookup":"string"}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
id	number	Unique identifier
summary	string	Output field: summary
recordType	string	Type of the resource
board	object	Output field: board
board.id	number	Unique identifier
board.name	string	Name of the resource
board._info	object	Output field: board._info
board._info.additionalProp1	string	Output field: board._info.additionalProp1
board._info.additionalProp2	string	Output field: board._info.additionalProp2
board._info.additionalProp3	string	Output field: board._info.additionalProp3
status	object	Status value
status.id	number	Unique identifier
status.name	string	Name of the resource
status.sort	number	Status value
status._info	object	Status value
status._info.additionalProp1	string	Status value
status._info.additionalProp2	string	Status value
status._info.additionalProp3	string	Status value
workRole	object	Output field: workRole
workRole.id	number	Unique identifier
workRole.name	string	Name of the resource
workRole._info	object	Output field: workRole._info
workRole._info.additionalProp1	string	Output field: workRole._info.additionalProp1
workRole._info.additionalProp2	string	Output field: workRole._info.additionalProp2

Output Example

Create Ticket Notes

Add a note to a project ticket in ConnectWise Manage by specifying the ticket's parent ID and the note text.

Endpoint

URL: project/tickets/{{parentId}}/notes

Method: POST

Input

Argument Name	Type	Required	Description
path_parameters.parentId	number	Required	The project ticket ID to add a note to.
id	number	Optional	Unique identifier
ticketId	number	Optional	Unique identifier
text	string	Optional	The note content.
detailDescriptionFlag	boolean	Optional	When true, the note appears in the Discussion tab.
internalAnalysisFlag	boolean	Optional	When true, the note appears in the Internal Analysis tab.
resolutionFlag	boolean	Optional	When true, the note appears in the Resolution tab.
issueFlag	boolean	Optional	Parameter for Create Ticket Notes
member	object	Optional	Parameter for Create Ticket Notes
member.id	number	Optional	Unique identifier
member.identifier	string	Optional	Unique identifier
member.name	string	Optional	Name of the resource
member._info	object	Optional	Parameter for Create Ticket Notes
contact	object	Optional	Parameter for Create Ticket Notes
contact.id	number	Optional	Unique identifier
contact.name	string	Optional	Name of the resource
contact._info	object	Optional	Parameter for Create Ticket Notes
customerUpdatedFlag	boolean	Optional	Parameter for Create Ticket Notes
processNotifications	boolean	Optional	Parameter for Create Ticket Notes
internalFlag	boolean	Optional	When true, the note appears in the Internal tab.
externalFlag	boolean	Optional	Parameter for Create Ticket Notes
_info	object	Optional	Parameter for Create Ticket Notes

Input Example

{"json_body":{"text":"Customer reported password reset issue.","detailDescriptionFlag":true,"internalAnalysisFlag":false,"resolutionFlag":false},"path_parameters":{"parentId":1047}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
id	number	Unique identifier
ticketId	number	Unique identifier
text	string	Output field: text
detailDescriptionFlag	boolean	Output field: detailDescriptionFlag
internalAnalysisFlag	boolean	Output field: internalAnalysisFlag
resolutionFlag	boolean	Output field: resolutionFlag
issueFlag	boolean	Output field: issueFlag
member	object	Output field: member
member.id	number	Unique identifier
member.identifier	string	Unique identifier
member.name	string	Name of the resource
member._info	object	Output field: member._info
contact	object	Output field: contact
contact.id	number	Unique identifier
contact.name	string	Name of the resource
contact._info	object	Output field: contact._info
customerUpdatedFlag	boolean	Output field: customerUpdatedFlag
processNotifications	boolean	Output field: processNotifications
dateCreated	string	Output field: dateCreated
createdBy	string	Output field: createdBy
internalFlag	boolean	Output field: internalFlag
externalFlag	boolean	Output field: externalFlag
_info	object	Output field: _info

Output Example

{"id":123,"ticketId":123,"text":"string","detailDescriptionFlag":true,"internalAnalysisFlag":true,"resolutionFlag":true,"issueFlag":true,"member":{"id":123,"identifier":"string","name":"Example Name","_info":{}},"contact":{"id":123,"name":"Example Name","_info":{}},"customerUpdatedFlag":true,"processNotifications":true,"dateCreated":"string","createdBy":"string","internalFlag":true,"externalFlag":true}

Delete Company By ID

Remove a specified company from ConnectWise Manage by providing the unique company ID as a path parameter.

Endpoint

URL: company/companies/{{id}}

Method: DELETE

Input

Argument Name	Type	Required	Description
path_parameters.id	number	Required	Parameters for the Delete Company By ID action

Input Example

{"path_parameters":{"id":763}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase

Output Example

{"status_code":204,"response_headers":{"Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","Date":"Mon, 04 Dec 2023 10:03:39 GMT","Cache-Control":"no-cache","Pragma":"no-cache","Expires":"-1","Strict-Transport-Security":"max-age=31536000; includeSubDomains","x-server-name":"IP-0A0A0134","x-cw-request-id":"3d48a108-bdfe-4ca7-8372-3719b0e4c80c","x-frame-options":"SAMEORIGIN","Link":"<https://api-staging.connectwisedev.com/v4_6_release/apis/3.0/c...

Delete Contact By ID

Remove a contact from ConnectWise Manage by specifying the unique contact ID in the path parameters.

Endpoint

URL: company/contacts/{{id}}

Method: DELETE

Input

Argument Name	Type	Required	Description
path_parameters.id	number	Required	Parameters for the Delete Contact By ID action

Input Example

{"path_parameters":{"id":27}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase

Output Example

Delete Service Board

Remove a specific service board from ConnectWise Manage by providing its unique ID.

Endpoint

URL: service/boards/{{id}}

Method: DELETE

Input

Argument Name	Type	Required	Description
path_parameters.id	number	Required	Parameters for the Delete Service Board action

Input Example

{"path_parameters":{"id":764}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase

Output Example

Delete SLA By ID

Remove a specific Service Level Agreement (SLA) from ConnectWise Manage by providing its unique ID.

Endpoint

URL: service/SLAs/{{id}}

Method: DELETE

Input

Argument Name	Type	Required	Description
path_parameters.id	number	Required	Parameters for the Delete SLA By ID action

Input Example

{"path_parameters":{"id":764}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase

Output Example

Delete Ticket By ID

Remove a specified ticket from ConnectWise Manage by providing the unique ticket ID in the path parameters.

Endpoint

URL: service/tickets/{{id}}

Method: DELETE

Input

Argument Name	Type	Required	Description
path_parameters.id	number	Required	Parameters for the Delete Ticket By ID action

Input Example

{"path_parameters":{"id":763}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase

Output Example

Get Companies

Retrieve a comprehensive list of companies from ConnectWise Manage, including essential details for each organization.

Endpoint

URL: company/companies

Method: GET

Input

Argument Name	Type	Required	Description
parameters.conditions	string	Optional	Parameters for the Get Companies action
parameters.childConditions	string	Optional	Parameters for the Get Companies action
parameters.columns	string	Optional	Parameters for the Get Companies action
parameters.orderBy	string	Optional	Parameters for the Get Companies action
parameters.fields	string	Optional	Parameters for the Get Companies action
parameters.page	number	Optional	Parameters for the Get Companies action
parameters.pageId	number	Optional	Parameters for the Get Companies action
parameters.pageSize	number	Optional	Parameters for the Get Companies action
parameters.customFieldConditions	string	Optional	Parameters for the Get Companies action

Input Example

{"parameters":{"conditions":"board/name=Integration or summary=xyz or board/id in (3, 2, 4) or lastUpdated > [2016-08-20T18:04:26Z]","childConditions":"communicationItems/value like [email protected] AND communicationItems/communicationType=Email","columns":"id,summary,name","orderBy":"applicationOrder asc","fields":"id,name,status/id","page":20,"pageId":1,"pageSize":20,"customFieldConditions":"caption='TomNumber' AND value !=null"}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase

Output Example

{"status_code":200,"response_headers":{"Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","Date":"Mon, 04 Dec 2023 10:03:39 GMT","Cache-Control":"no-cache","Pragma":"no-cache","Expires":"-1","Strict-Transport-Security":"max-age=31536000; includeSubDomains","x-server-name":"IP-0A0A0134","x-cw-request-id":"3d48a108-bdfe-4ca7-8372-3719b0e4c80c","x-frame-options":"SAMEORIGIN","Link":"<https://api-staging.connectwisedev.com/v4_6_release/apis/3.0/c...

Get Company By ID

Retrieve detailed information for a specific company in ConnectWise Manage using the unique company ID as a path parameter.

Endpoint

URL: company/companies/{{id}}

Method: GET

Input

Argument Name	Type	Required	Description
path_parameters.id	number	Required	Parameters for the Get Company By ID action
parameters.conditions	string	Optional	Parameters for the Get Company By ID action
parameters.childConditions	string	Optional	Parameters for the Get Company By ID action
parameters.orderBy	string	Optional	Parameters for the Get Company By ID action
parameters.fields	string	Optional	Parameters for the Get Company By ID action
parameters.page	number	Optional	Parameters for the Get Company By ID action
parameters.pageId	number	Optional	Parameters for the Get Company By ID action
parameters.pageSize	number	Optional	Parameters for the Get Company By ID action
parameters.customFieldConditions	string	Optional	Parameters for the Get Company By ID action

Input Example

{"parameters":{"conditions":"board/name=Integration or summary=xyz or board/id in (3, 2, 4) or lastUpdated > [2016-08-20T18:04:26Z]","childConditions":"communicationItems/value like [email protected] AND communicationItems/communicationType=Email","orderBy":"applicationOrder asc","fields":"id,name,status/id","page":20,"pageId":1,"pageSize":20,"customFieldConditions":"caption='TomNumber' AND value !=null"},"path_parameters":{"id":1}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
id	number	Unique identifier
identifier	string	Unique identifier
name	string	Name of the resource
status	object	Status value
status.id	number	Unique identifier
status.name	string	Name of the resource
status._info	object	Status value
status._info.additionalProp1	string	Status value
status._info.additionalProp2	string	Status value
status._info.additionalProp3	string	Status value
addressLine1	string	Output field: addressLine1
addressLine2	string	Output field: addressLine2
city	string	Output field: city
state	string	Output field: state
zip	string	Output field: zip
country	object	Output field: country
country.id	number	Unique identifier
country.identifier	string	Unique identifier
country.name	string	Name of the resource
country._info	object	Output field: country._info
country._info.additionalProp1	string	Output field: country._info.additionalProp1
country._info.additionalProp2	string	Output field: country._info.additionalProp2
country._info.additionalProp3	string	Output field: country._info.additionalProp3

Output Example

Get Contact By ID

Retrieve detailed information for a contact in ConnectWise Manage using the unique contact ID.

Endpoint

URL: company/contacts/{{id}}

Method: GET

Input

Argument Name	Type	Required	Description
path_parameters.id	number	Required	Parameters for the Get Contact By ID action
parameters.conditions	string	Optional	Parameters for the Get Contact By ID action
parameters.childConditions	string	Optional	Parameters for the Get Contact By ID action
parameters.orderBy	string	Optional	Parameters for the Get Contact By ID action
parameters.fields	string	Optional	Parameters for the Get Contact By ID action
parameters.page	number	Optional	Parameters for the Get Contact By ID action
parameters.pageId	number	Optional	Parameters for the Get Contact By ID action
parameters.pageSize	number	Optional	Parameters for the Get Contact By ID action
parameters.customFieldConditions	string	Optional	Parameters for the Get Contact By ID action

Input Example

{"parameters":{"conditions":"board/name=Integration or summary=xyz or board/id in (3, 2, 4) or lastUpdated > [2016-08-20T18:04:26Z]","childConditions":"communicationItems/value like [email protected] AND communicationItems/communicationType=Email","orderBy":"applicationOrder asc","fields":"id,name,status/id","page":20,"pageId":1,"pageSize":20,"customFieldConditions":"caption='TomNumber' AND value !=null"},"path_parameters":{"id":764}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
id	number	Unique identifier
firstName	string	Name of the resource
lastName	string	Name of the resource
company	object	Output field: company
company.id	number	Unique identifier
company.identifier	string	Unique identifier
company.name	string	Name of the resource
company._info	object	Output field: company._info
company._info.additionalProp1	string	Output field: company._info.additionalProp1
company._info.additionalProp2	string	Output field: company._info.additionalProp2
company._info.additionalProp3	string	Output field: company._info.additionalProp3
site	object	Output field: site
site.id	number	Unique identifier
site.name	string	Name of the resource
site._info	object	Output field: site._info
site._info.additionalProp1	string	Output field: site._info.additionalProp1
site._info.additionalProp2	string	Output field: site._info.additionalProp2
site._info.additionalProp3	string	Output field: site._info.additionalProp3
addressLine1	string	Output field: addressLine1
addressLine2	string	Output field: addressLine2
city	string	Output field: city
state	string	Output field: state
zip	string	Output field: zip
country	object	Output field: country

Output Example

Get Contacts

Retrieve a comprehensive list of all contacts from ConnectWise Manage, including individuals associated with the service.

Endpoint

URL: company/contacts

Method: GET

Input

Argument Name	Type	Required	Description
parameters.conditions	string	Optional	Parameters for the Get Contacts action
parameters.childConditions	string	Optional	Parameters for the Get Contacts action
parameters.orderBy	string	Optional	Parameters for the Get Contacts action
parameters.fields	string	Optional	Parameters for the Get Contacts action
parameters.page	number	Optional	Parameters for the Get Contacts action
parameters.pageId	number	Optional	Parameters for the Get Contacts action
parameters.pageSize	number	Optional	Parameters for the Get Contacts action
parameters.customFieldConditions	string	Optional	Parameters for the Get Contacts action

Input Example

{"parameters":{"conditions":"board/name=Integration or summary=xyz or board/id in (3, 2, 4) or lastUpdated > [2016-08-20T18:04:26Z]","childConditions":"communicationItems/value like [email protected] AND communicationItems/communicationType=Email","orderBy":"applicationOrder asc","fields":"id,name,status/id","page":20,"pageId":1,"pageSize":20,"customFieldConditions":"caption='TomNumber' AND value !=null"}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase

Output Example

{"status_code":200,"response_headers":{"Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","Date":"Mon, 04 Dec 2023 10:01:43 GMT","Cache-Control":"no-cache","Pragma":"no-cache","Expires":"-1","Strict-Transport-Security":"max-age=31536000; includeSubDomains","x-server-name":"IP-0A0A01E4","x-cw-request-id":"738a4ff5-61a7-4889-b3ba-ddd0db0df5ef","x-frame-options":"SAMEORIGIN","Link":"<https://api-staging.connectwisedev.com/v4_6_release/apis/3.0/c...

Get Invoice By ID

Fetch a specific invoice from ConnectWise Manage using the provided invoice ID as a path parameter.

Endpoint

URL: finance/invoices/{{id}}

Method: GET

Input

Argument Name	Type	Required	Description
path_parameters.id	number	Required	Parameters for the Get Invoice By ID action
parameters.conditions	string	Optional	Parameters for the Get Invoice By ID action
parameters.childConditions	string	Optional	Parameters for the Get Invoice By ID action
parameters.orderBy	string	Optional	Parameters for the Get Invoice By ID action
parameters.fields	string	Optional	Parameters for the Get Invoice By ID action
parameters.page	number	Optional	Parameters for the Get Invoice By ID action
parameters.pageId	number	Optional	Parameters for the Get Invoice By ID action
parameters.pageSize	number	Optional	Parameters for the Get Invoice By ID action
parameters.customFieldConditions	string	Optional	Parameters for the Get Invoice By ID action

Input Example

{"parameters":{"conditions":"board/name=Integration or summary=xyz or board/id in (3, 2, 4) or lastUpdated > [2016-08-20T18:04:26Z]","childConditions":"communicationItems/value like [email protected] AND communicationItems/communicationType=Email","orderBy":"applicationOrder asc","fields":"id,name,status/id","page":20,"pageId":1,"pageSize":20,"customFieldConditions":"caption='TomNumber' AND value !=null"},"path_parameters":{"id":1}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
id	number	Unique identifier
invoiceNumber	string	Output field: invoiceNumber
type	string	Type of the resource
status	object	Status value
status.id	number	Unique identifier
status.name	string	Name of the resource
status._info	object	Status value
status._info.additionalProp1	string	Status value
status._info.additionalProp2	string	Status value
status._info.additionalProp3	string	Status value
company	object	Output field: company
company.id	number	Unique identifier
company.identifier	string	Unique identifier
company.name	string	Name of the resource
company._info	object	Output field: company._info
company._info.additionalProp1	string	Output field: company._info.additionalProp1
company._info.additionalProp2	string	Output field: company._info.additionalProp2
company._info.additionalProp3	string	Output field: company._info.additionalProp3
billToCompany	object	Output field: billToCompany
billToCompany.id	number	Unique identifier
billToCompany.identifier	string	Unique identifier
billToCompany.name	string	Name of the resource
billToCompany._info	object	Output field: billToCompany._info
billToCompany._info.additionalProp1	string	Output field: billToCompany._info.additionalProp1

Output Example

{"status_code":200,"response_headers":{"Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","Date":"Mon, 04 Dec 2023 10:01:43 GMT","Cache-Control":"no-cache","Pragma":"no-cache","Expires":"-1","Strict-Transport-Security":"max-age=31536000; includeSubDomains","x-server-name":"IP-0A0A01E4","x-cw-request-id":"738a4ff5-61a7-4889-b3ba-ddd0db0df5ef","x-frame-options":"SAMEORIGIN","Link":"<https://api-staging.connectwisedev.com/v4_6_release/apis/3.0/c...

Get Invoices

Retrieve all invoices from ConnectWise Manage to provide a comprehensive list of billing documents for review or processing.

Endpoint

URL: finance/invoices

Method: GET

Input

Argument Name	Type	Required	Description
parameters.parameters.conditions	string	Optional	Parameters for the Get Invoices action
parameters.parameters.childConditions	string	Optional	Parameters for the Get Invoices action
parameters.parameters.orderBy	string	Optional	Parameters for the Get Invoices action
parameters.parameters.fields	string	Optional	Parameters for the Get Invoices action
parameters.parameters.page	number	Optional	Parameters for the Get Invoices action
parameters.parameters.pageId	number	Optional	Parameters for the Get Invoices action
parameters.parameters.pageSize	number	Optional	Parameters for the Get Invoices action
parameters.parameters.customFieldConditions	string	Optional	Parameters for the Get Invoices action

Input Example

{"parameters":{"parameters":{"conditions":"board/name=Integration or summary=xyz or board/id in (3, 2, 4) or lastUpdated > [2016-08-20T18:04:26Z]","childConditions":"communicationItems/value like [email protected] AND communicationItems/communicationType=Email","orderBy":"applicationOrder asc","fields":"id,name,status/id","page":20,"pageId":1,"pageSize":20,"customFieldConditions":"caption='TomNumber' AND value !=null"}}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response

Output Example

Get Service Board By ID

Retrieve detailed information for a specific Service Board in ConnectWise Manage using its unique ID.

Endpoint

URL: service/boards/{{id}}

Method: GET

Input

Argument Name	Type	Required	Description
path_parameters.id	number	Required	Parameters for the Get Service Board By ID action
parameters.conditions	string	Optional	Parameters for the Get Service Board By ID action
parameters.childConditions	string	Optional	Parameters for the Get Service Board By ID action
parameters.orderBy	string	Optional	Parameters for the Get Service Board By ID action
parameters.fields	string	Optional	Parameters for the Get Service Board By ID action
parameters.page	number	Optional	Parameters for the Get Service Board By ID action
parameters.pageId	number	Optional	Parameters for the Get Service Board By ID action
parameters.pageSize	number	Optional	Parameters for the Get Service Board By ID action
parameters.customFieldConditions	string	Optional	Parameters for the Get Service Board By ID action

Input Example

{"parameters":{"conditions":"board/name=Integration or summary=xyz or board/id in (3, 2, 4) or lastUpdated > [2016-08-20T18:04:26Z]","childConditions":"communicationItems/value like [email protected] AND communicationItems/communicationType=Email","orderBy":"applicationOrder asc","fields":"id,name,status/id","page":1,"pageId":20,"pageSize":20,"customFieldConditions":"caption='TomNumber' AND value !=null"},"path_parameters":{"id":764}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
id	number	Unique identifier
name	string	Name of the resource
location	object	Output field: location
location.id	number	Unique identifier
location.name	string	Name of the resource
location._info	object	Output field: location._info
location._info.additionalProp1	string	Output field: location._info.additionalProp1
location._info.additionalProp2	string	Output field: location._info.additionalProp2
location._info.additionalProp3	string	Output field: location._info.additionalProp3
department	object	Output field: department
department.id	number	Unique identifier
department.identifier	string	Unique identifier
department.name	string	Name of the resource
department._info	object	Output field: department._info
department._info.additionalProp1	string	Output field: department._info.additionalProp1
department._info.additionalProp2	string	Output field: department._info.additionalProp2
department._info.additionalProp3	string	Output field: department._info.additionalProp3
inactiveFlag	boolean	Output field: inactiveFlag
signOffTemplate	object	Output field: signOffTemplate
signOffTemplate.id	number	Unique identifier
signOffTemplate.name	string	Name of the resource
signOffTemplate._info	object	Output field: signOffTemplate._info
signOffTemplate._info.additionalProp1	string	Output field: signOffTemplate._info.additionalProp1
signOffTemplate._info.additionalProp2	string	Output field: signOffTemplate._info.additionalProp2

Output Example

Get Service Boards

Retrieve a list of service boards from ConnectWise Manage to provide an overview of available support resources.

Endpoint

URL: service/boards

Method: GET

Input

Argument Name	Type	Required	Description
parameters.conditions	string	Optional	Parameters for the Get Service Boards action
parameters.childConditions	string	Optional	Parameters for the Get Service Boards action
parameters.orderBy	string	Optional	Parameters for the Get Service Boards action
parameters.fields	string	Optional	Parameters for the Get Service Boards action
parameters.page	number	Optional	Parameters for the Get Service Boards action
parameters.pageId	number	Optional	Parameters for the Get Service Boards action
parameters.pageSize	number	Optional	Parameters for the Get Service Boards action
parameters.customFieldConditions	string	Optional	Parameters for the Get Service Boards action

Input Example

{"parameters":{"conditions":"board/name=Integration or summary=xyz or board/id in (3, 2, 4) or lastUpdated > [2016-08-20T18:04:26Z]","childConditions":"communicationItems/value like [email protected] AND communicationItems/communicationType=Email","orderBy":"applicationOrder asc","fields":"id,name,status/id","page":1,"pageId":20,"pageSize":20,"customFieldConditions":"caption='TomNumber' AND value !=null"}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response

Output Example

Get SLA

Retrieve all Service Level Agreements (SLAs) from ConnectWise Manage without requiring any input parameters.

Endpoint

URL: service/SLAs

Method: GET

Input

Argument Name	Type	Required	Description
parameters.conditions	string	Optional	Parameters for the Get SLA action
parameters.childConditions	string	Optional	Parameters for the Get SLA action
parameters.orderBy	string	Optional	Parameters for the Get SLA action
parameters.fields	string	Optional	Parameters for the Get SLA action
parameters.page	number	Optional	Parameters for the Get SLA action
parameters.pageId	number	Optional	Parameters for the Get SLA action
parameters.pageSize	number	Optional	Parameters for the Get SLA action
parameters.customFieldConditions	string	Optional	Parameters for the Get SLA action

Input Example

{"parameters":{"conditions":"board/name=Integration or summary=xyz or board/id in (3, 2, 4) or lastUpdated > [2016-08-20T18:04:26Z]","childConditions":"communicationItems/value like [email protected] AND communicationItems/communicationType=Email","orderBy":"applicationOrder asc","fields":"id,name,status/id","page":20,"pageId":1,"pageSize":20,"customFieldConditions":"caption='TomNumber' AND value !=null"}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response

Output Example

Get SLA By ID

Retrieve detailed information about a specific Service Level Agreement (SLA) from ConnectWise Manage using its unique ID.

Endpoint

URL: service/SLAs/{{id}}

Method: GET

Input

Argument Name	Type	Required	Description
path_parameters.id	number	Required	Parameters for the Get SLA By ID action
parameters.conditions	string	Optional	Parameters for the Get SLA By ID action
parameters.childConditions	string	Optional	Parameters for the Get SLA By ID action
parameters.orderBy	string	Optional	Parameters for the Get SLA By ID action
parameters.fields	string	Optional	Parameters for the Get SLA By ID action
parameters.page	number	Optional	Parameters for the Get SLA By ID action
parameters.pageId	number	Optional	Parameters for the Get SLA By ID action
parameters.pageSize	number	Optional	Parameters for the Get SLA By ID action
parameters.customFieldConditions	string	Optional	Parameters for the Get SLA By ID action

Input Example

{"parameters":{"conditions":"board/name=Integration or summary=xyz or board/id in (3, 2, 4) or lastUpdated > [2016-08-20T18:04:26Z]","childConditions":"communicationItems/value like [email protected] AND communicationItems/communicationType=Email","orderBy":"applicationOrder asc","fields":"id,name,status/id","page":1,"pageId":20,"pageSize":20,"customFieldConditions":"caption='TomNumber' AND value !=null"},"path_parameters":{"id":764}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
id	number	Unique identifier
name	string	Name of the resource
basedOn	string	Output field: basedOn
customCalendar	object	Output field: customCalendar
customCalendar.id	number	Unique identifier
customCalendar.name	string	Name of the resource
customCalendar._info	object	Output field: customCalendar._info
customCalendar._info.additionalProp1	string	Output field: customCalendar._info.additionalProp1
customCalendar._info.additionalProp2	string	Output field: customCalendar._info.additionalProp2
customCalendar._info.additionalProp3	string	Output field: customCalendar._info.additionalProp3
defaultFlag	boolean	Output field: defaultFlag
applicationOrder	number	Output field: applicationOrder
hiImpactHiUrgency	object	Output field: hiImpactHiUrgency
hiImpactHiUrgency.id	number	Unique identifier
hiImpactHiUrgency.name	string	Name of the resource
hiImpactHiUrgency.sort	number	Output field: hiImpactHiUrgency.sort
hiImpactHiUrgency.level	string	Output field: hiImpactHiUrgency.level
hiImpactHiUrgency._info	object	Output field: hiImpactHiUrgency._info
hiImpactHiUrgency._info.additionalProp1	string	Output field: hiImpactHiUrgency._info.additionalProp1
hiImpactHiUrgency._info.additionalProp2	string	Output field: hiImpactHiUrgency._info.additionalProp2
hiImpactHiUrgency._info.additionalProp3	string	Output field: hiImpactHiUrgency._info.additionalProp3
hiImpactMedUrgency	object	Output field: hiImpactMedUrgency
hiImpactMedUrgency.id	number	Unique identifier
hiImpactMedUrgency.name	string	Name of the resource

Output Example

Get Ticket By ID

Retrieve detailed information for a specific ticket in ConnectWise Manage using the ticket's unique ID.

Endpoint

URL: service/tickets/{{id}}

Method: GET

Input

Argument Name	Type	Required	Description
path_parameters.id	number	Required	Parameters for the Get Ticket By ID action
parameters.conditions	string	Optional	Parameters for the Get Ticket By ID action
parameters.childConditions	string	Optional	Parameters for the Get Ticket By ID action
parameters.orderBy	string	Optional	Parameters for the Get Ticket By ID action
parameters.fields	string	Optional	Parameters for the Get Ticket By ID action
parameters.page	number	Optional	Parameters for the Get Ticket By ID action
parameters.pageId	number	Optional	Parameters for the Get Ticket By ID action
parameters.pageSize	number	Optional	Parameters for the Get Ticket By ID action
parameters.customFieldConditions	string	Optional	Parameters for the Get Ticket By ID action

Input Example

{"parameters":{"conditions":"board/name=Integration or summary=xyz or board/id in (3, 2, 4) or lastUpdated > [2016-08-20T18:04:26Z]","childConditions":"communicationItems/value like [email protected] AND communicationItems/communicationType=Email","orderBy":"applicationOrder asc","fields":"id,name,status/id","page":1,"pageId":20,"pageSize":20,"customFieldConditions":"caption='TomNumber' AND value !=null"},"path_parameters":{"id":1047}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
id	number	Unique identifier
summary	string	Output field: summary
recordType	string	Type of the resource
board	object	Output field: board
board.id	number	Unique identifier
board.name	string	Name of the resource
board._info	object	Output field: board._info
board._info.board_href	string	Output field: board._info.board_href
status	object	Status value
status.id	number	Unique identifier
status.name	string	Name of the resource
status.Sort	number	Status value
status._info	object	Status value
status._info.status_href	string	Status value
company	object	Output field: company
company.id	number	Unique identifier
company.identifier	string	Unique identifier
company.name	string	Name of the resource
company._info	object	Output field: company._info
company._info.company_href	string	Output field: company._info.company_href
company._info.mobileGuid	string	Unique identifier
site	object	Output field: site
site.id	number	Unique identifier
site.name	string	Name of the resource

Output Example

Get Ticket Notes

Retrieve all notes associated with a specific project ticket in ConnectWise Manage using the ticket's parent ID.

Endpoint

URL: project/tickets/{{parentId}}/notes

Method: GET

Input

Argument Name	Type	Required	Description
path_parameters.parentId	number	Required	The project ticket ID to retrieve notes for.
parameters.conditions	string	Optional	Parameters for the Get Ticket Notes action
parameters.childConditions	string	Optional	Parameters for the Get Ticket Notes action
parameters.customFieldConditions	string	Optional	Parameters for the Get Ticket Notes action
parameters.orderBy	string	Optional	Parameters for the Get Ticket Notes action
parameters.fields	string	Optional	Parameters for the Get Ticket Notes action
parameters.page	number	Optional	Parameters for the Get Ticket Notes action
parameters.pageId	number	Optional	Parameters for the Get Ticket Notes action
parameters.pageSize	number	Optional	Parameters for the Get Ticket Notes action

Input Example

{"parameters":{"conditions":"text like '*password*'","orderBy":"id desc","fields":"id,text,detailDescriptionFlag","page":1,"pageSize":25},"path_parameters":{"parentId":1047}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response

Output Example

[]

Get Tickets

Retrieve all Service Desk tickets from ConnectWise Manage and provide a comprehensive list of support requests for review or further action.

Endpoint

URL: service/tickets

Method: GET

Input

Argument Name	Type	Required	Description
parameters.conditions	string	Optional	Parameters for the Get Tickets action
parameters.childConditions	string	Optional	Parameters for the Get Tickets action
parameters.orderBy	string	Optional	Parameters for the Get Tickets action
parameters.fields	string	Optional	Parameters for the Get Tickets action
parameters.page	number	Optional	Parameters for the Get Tickets action
parameters.pageId	number	Optional	Parameters for the Get Tickets action
parameters.pageSize	number	Optional	Parameters for the Get Tickets action
parameters.customFieldConditions	string	Optional	Parameters for the Get Tickets action

Input Example

{"parameters":{"conditions":"board/name=Integration or summary=xyz or board/id in (3, 2, 4) or lastUpdated > [2016-08-20T18:04:26Z]","childConditions":"communicationItems/value like [email protected] AND communicationItems/communicationType=Email","orderBy":"applicationOrder asc","fields":"id,name,status/id","page":20,"pageId":1,"pageSize":20,"customFieldConditions":"caption='TomNumber' AND value !=null"}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response

Output Example

Update Company By ID

Update the details of a specific company in ConnectWise Manage using its unique ID as a path parameter.

Endpoint

URL: company/companies/{{id}}

Method: PUT

Input

Argument Name	Type	Required	Description
path_parameters.id	number	Required	Parameters for the Update Company By ID action
id	number	Optional	Unique identifier
identifier	string	Optional	Unique identifier
name	string	Optional	Name of the resource
status	object	Optional	Status value
status.id	number	Optional	Unique identifier
status.name	string	Optional	Name of the resource
status._info	object	Optional	Status value
status._info.additionalProp1	string	Optional	Status value
status._info.additionalProp2	string	Optional	Status value
status._info.additionalProp3	string	Optional	Status value
addressLine1	string	Optional	Parameter for Update Company By ID
addressLine2	string	Optional	Parameter for Update Company By ID
city	string	Optional	Parameter for Update Company By ID
state	string	Optional	Parameter for Update Company By ID
zip	string	Optional	Parameter for Update Company By ID
country	object	Optional	Parameter for Update Company By ID
country.id	number	Optional	Unique identifier
country.identifier	string	Optional	Unique identifier
country.name	string	Optional	Name of the resource
country._info	object	Optional	Parameter for Update Company By ID
country._info.additionalProp1	string	Optional	Parameter for Update Company By ID
country._info.additionalProp2	string	Optional	Parameter for Update Company By ID
country._info.additionalProp3	string	Optional	Parameter for Update Company By ID
phoneNumber	string	Optional	Parameter for Update Company By ID

Input Example

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
reason	string	Response reason phrase
id	number	Unique identifier
identifier	string	Unique identifier
name	string	Name of the resource
status	object	Status value
status.id	number	Unique identifier
status.name	string	Name of the resource
status._info	object	Status value
status._info.additionalProp1	string	Status value
status._info.additionalProp2	string	Status value
status._info.additionalProp3	string	Status value
addressLine1	string	Output field: addressLine1
addressLine2	string	Output field: addressLine2
city	string	Output field: city
state	string	Output field: state
zip	string	Output field: zip
country	object	Output field: country
country.id	number	Unique identifier
country.identifier	string	Unique identifier
country.name	string	Name of the resource
country._info	object	Output field: country._info
country._info.additionalProp1	string	Output field: country._info.additionalProp1
country._info.additionalProp2	string	Output field: country._info.additionalProp2
country._info.additionalProp3	string	Output field: country._info.additionalProp3

Output Example

Update Contact By ID

Update an existing contact in ConnectWise Manage by specifying the unique contact ID as a path parameter.

Endpoint

URL: company/contacts/{{id}}

Method: PUT

Input

Argument Name	Type	Required	Description
path_parameters.id	number	Required	Parameters for the Update Contact By ID action
parameters.firstName	string	Optional	Parameters for the Update Contact By ID action
parameters.lastName	string	Optional	Parameters for the Update Contact By ID action
parameters.company	object	Optional	Parameters for the Update Contact By ID action
parameters.company.id	number	Optional	Parameters for the Update Contact By ID action
parameters.company.identifier	string	Optional	Parameters for the Update Contact By ID action
parameters.company.name	string	Optional	Parameters for the Update Contact By ID action
parameters.company._info	object	Optional	Parameters for the Update Contact By ID action
parameters.company._info.company_href	string	Optional	Parameters for the Update Contact By ID action
parameters.company._info.mobileGuid	string	Optional	Parameters for the Update Contact By ID action
parameters.site	object	Optional	Parameters for the Update Contact By ID action
parameters.site.id	number	Optional	Parameters for the Update Contact By ID action
parameters.site.name	string	Optional	Parameters for the Update Contact By ID action
parameters.site._info	object	Optional	Parameters for the Update Contact By ID action
parameters.site._info.site_href	string	Optional	Parameters for the Update Contact By ID action
parameters.site._info.mobileGuid	string	Optional	Parameters for the Update Contact By ID action
parameters.inactiveFlag	boolean	Optional	Parameters for the Update Contact By ID action
parameters.title	string	Optional	Parameters for the Update Contact By ID action
parameters.marriedFlag	boolean	Optional	Parameters for the Update Contact By ID action
parameters.childrenFlag	boolean	Optional	Parameters for the Update Contact By ID action
parameters.unsubscribeFlag	boolean	Optional	Parameters for the Update Contact By ID action
parameters.mobileGuid	string	Optional	Parameters for the Update Contact By ID action
parameters.defaultPhoneType	string	Optional	Parameters for the Update Contact By ID action
parameters.defaultPhoneNbr	string	Optional	Parameters for the Update Contact By ID action
parameters.defaultPhoneExtension	string	Optional	Parameters for the Update Contact By ID action

Input Example

{"parameters":{"firstName":"Gordon","lastName":"Packard","company":{"id":6,"identifier":"BlueLightCo","name":"Blue Light, Co.","_info":{"company_href":"https://api-staging.connectwisedev.com/v4_6_release/apis/3.0//company/companies/6","mobileGuid":"f9ff4363-7b48-4ebb-b6e4-cc69250b7697"}},"site":{"id":5,"name":"Main","_info":{"site_href":"https://api-staging.connectwisedev.com/v4_6_release/apis/3.0//company/companies/6/sites/5","mobileGuid":"c15cf504-4a98-47c0-bcf9-749f6d2a676e"}},"inactiveFlag":false,"title":"Packard","marriedFlag":false,"childrenFlag":false,"unsubscribeFlag":false,"mobileGuid":"658f698f-5e7f-4636-9230-a2b4813e11a2","defaultPhoneType":"Direct","defaultPhoneNbr":"8132986178","defaultPhoneExtension":"11","defaultBillingFlag":false,"defaultFlag":true,"companyLocation":{"id":38,"name":"Corporate","_info":{"location_href":"https://api-staging.connectwisedev.com/v4_6_release/apis/3.0//system/locations/38"}},"communicationItems":[{"id":34,"type":{"id":2,"name":"Direct","_info":{"type_href":"https://api-staging.connectwisedev.com/v4_6_release/apis/3.0//company/communicationTypes/2"}},"value":"8132986100","extension":"11","defaultFlag":true,"communicationType":"Phone"},{"id":35,"type":{"id":1,"name":"Email","_info":{"type_href":"https://api-staging.connectwisedev.com/v4_6_release/apis/3.0//company/communicationTypes/1"}},"value":"[email protected]","extension":"","defaultFlag":true,"domain":"@bluelight.com","communicationType":"Email"}],"types":[],"ignoreDuplicates":false,"_info":{"lastUpdated":"2005-03-21T15:43:44Z","updatedBy":"Import1","communications_href":"https://api-staging.connectwisedev.com/v4_6_release/apis/3.0//company/contacts/15/communications","notes_href":"https://api-staging.connectwisedev.com/v4_6_release/apis/3.0//company/contacts/15/notes","tracks_href":"https://api-staging.connectwisedev.com/v4_6_release/apis/3.0//company/contacts/15/tracks","portalSecurity_href":"https://api-staging.connectwisedev.com/v4_6_release/apis/3.0//company/contacts/15/portalSecurity","activities_href":"https://api-staging.connectwisedev.com/v4_6_release/apis/3.0//sales/activities?conditions=contact/id=15","documents_href":"https://api-staging.connectwisedev.com/v4_6_release/apis/3.0//system/documents?recordType=Contact&recordId=15","configurations_href":"https://api-staging.connectwisedev.com/v4_6_release/apis/3.0//company/configurations?conditions=contact/id=15","tickets_href":"https://api-staging.connectwisedev.com/v4_6_release/apis/3.0//service/tickets?conditions=contact/id=15","opportunities_href":"https://api-staging.connectwisedev.com/v4_6_release/apis/3.0//sales/opportunities?conditions=contact/id=15","projects_href":"https://api-staging.connectwisedev.com/v4_6_release/apis/3.0//project/projects?conditions=contact/id=15","image_href":"https://api-staging.connectwisedev.com/v4_6_release/apis/3.0//company/contacts/15/image?lastModified=2005-03-21T15:43:44Z"}},"path_parameters":{"id":15}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
id	number	Unique identifier
firstName	string	Name of the resource
lastName	string	Name of the resource
company	object	Output field: company
company.id	number	Unique identifier
company.identifier	string	Unique identifier
company.name	string	Name of the resource
company._info	object	Output field: company._info
company._info.additionalProp1	string	Output field: company._info.additionalProp1
company._info.additionalProp2	string	Output field: company._info.additionalProp2
company._info.additionalProp3	string	Output field: company._info.additionalProp3
site	object	Output field: site
site.id	number	Unique identifier
site.name	string	Name of the resource
site._info	object	Output field: site._info
site._info.additionalProp1	string	Output field: site._info.additionalProp1
site._info.additionalProp2	string	Output field: site._info.additionalProp2
site._info.additionalProp3	string	Output field: site._info.additionalProp3
addressLine1	string	Output field: addressLine1
addressLine2	string	Output field: addressLine2
city	string	Output field: city
state	string	Output field: state
zip	string	Output field: zip
country	object	Output field: country

Output Example

{"status_code":200,"response_headers":{"Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","Date":"Mon, 04 Dec 2023 10:01:43 GMT","Cache-Control":"no-cache","Pragma":"no-cache","Expires":"-1","Strict-Transport-Security":"max-age=31536000; includeSubDomains","x-server-name":"IP-0A0A01E4","x-cw-request-id":"738a4ff5-61a7-4889-b3ba-ddd0db0df5ef","x-frame-options":"SAMEORIGIN","Link":"<https://api-staging.connectwisedev.com/v4_6_release/apis/3.0/c...

Update Invoice

Update an existing invoice in ConnectWise Manage by specifying the invoice ID as a path parameter.

Endpoint

URL: finance/invoices/{{id}}

Method: PUT

Input

Argument Name	Type	Required	Description
path_parameters.id	number	Required	Parameters for the Update Invoice action
parameters.id	number	Optional	Parameters for the Update Invoice action
parameters.invoiceNumber	string	Optional	Parameters for the Update Invoice action
parameters.type	string	Optional	Parameters for the Update Invoice action
parameters.status	object	Optional	Parameters for the Update Invoice action
parameters.status.id	number	Optional	Parameters for the Update Invoice action
parameters.status.name	string	Optional	Parameters for the Update Invoice action
parameters.status._info	object	Optional	Parameters for the Update Invoice action
parameters.status._info.additionalProp1	string	Optional	Parameters for the Update Invoice action
parameters.status._info.additionalProp2	string	Optional	Parameters for the Update Invoice action
parameters.status._info.additionalProp3	string	Optional	Parameters for the Update Invoice action
parameters.company	object	Optional	Parameters for the Update Invoice action
parameters.company.id	number	Optional	Parameters for the Update Invoice action
parameters.company.identifier	string	Optional	Parameters for the Update Invoice action
parameters.company.name	string	Optional	Parameters for the Update Invoice action
parameters.company._info	object	Optional	Parameters for the Update Invoice action
parameters.company._info.additionalProp1	string	Optional	Parameters for the Update Invoice action
parameters.company._info.additionalProp2	string	Optional	Parameters for the Update Invoice action
parameters.company._info.additionalProp3	string	Optional	Parameters for the Update Invoice action
parameters.billToCompany	object	Optional	Parameters for the Update Invoice action
parameters.billToCompany.id	number	Optional	Parameters for the Update Invoice action
parameters.billToCompany.identifier	string	Optional	Parameters for the Update Invoice action
parameters.billToCompany.name	string	Optional	Parameters for the Update Invoice action
parameters.billToCompany._info	object	Optional	Parameters for the Update Invoice action
parameters.billToCompany._info.additionalProp1	string	Optional	Parameters for the Update Invoice action

Input Example

{"parameters":{"id":7,"invoiceNumber":"string","type":"Agreement","status":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"company":{"id":0,"identifier":"string","name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"billToCompany":{"id":0,"identifier":"string","name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"shipToCompany":{"id":0,"identifier":"string","name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"accountNumber":"string","applyToType":"All","applyToId":0,"attention":"string","shipToAttention":"string","billingSite":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"billingSiteAddressLine1":"string","billingSiteAddressLine2":"string","billingSiteCity":"string","billingSiteState":"string","billingSiteZip":"string","billingSiteCountry":"string","shippingSite":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"shippingSiteAddressLine1":"string","shippingSiteAddressLine2":"string","shippingSiteCity":"string","shippingSiteState":"string","shippingSiteZip":"string","shippingSiteCountry":"string","billingTerms":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"reference":"string","customerPO":"string","templateSetupId":0,"invoiceTemplate":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"emailTemplateId":0,"addToBatchEmailList":true,"date":"2023-11-28T09:30:59Z","restrictDownpaymentFlag":true,"locationId":0,"departmentId":0,"territoryId":0,"topComment":"string","bottomComment":"string","taxableFlag":true,"taxCode":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"internalNotes":"string","downpaymentPreviouslyTaxedFlag":true,"serviceTotal":0,"overrideDownPaymentAmountFlag":true,"currency":{"id":0,"symbol":"string","currencyCode":"string","decimalSeparator":"string","numberOfDecimals":0,"thousandsSeparator":"string","negativeParenthesesFlag":true,"displaySymbolFlag":true,"currencyIdentifier":"string","displayIdFlag":true,"rightAlign":true,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"dueDate":"2023-11-28T09:30:59Z","expenseTotal":0,"productTotal":0,"previousProgressApplied":0,"serviceAdjustmentAmount":0,"agreementAmount":0,"downpaymentApplied":0,"subtotal":0,"total":0,"remainingDownpayment":0,"salesTax":0,"adjustmentReason":"string","adjustedBy":"string","payments":0,"credits":0,"balance":0,"specialInvoiceFlag":true,"billingSetupReference":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"ticket":{"id":0,"summary":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"project":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"phase":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"salesOrder":{"id":0,"identifier":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"agreement":{"id":0,"name":"string","type":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"},"customFields":[{"id":0,"caption":"string","type":"TextArea","entryMethod":"Date","numberOfDecimals":0,"value":{}}]},"path_parameters":{"id":7}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
id	number	Unique identifier
invoiceNumber	string	Output field: invoiceNumber
type	string	Type of the resource
status	object	Status value
status.id	number	Unique identifier
status.name	string	Name of the resource
status._info	object	Status value
status._info.additionalProp1	string	Status value
status._info.additionalProp2	string	Status value
status._info.additionalProp3	string	Status value
company	object	Output field: company
company.id	number	Unique identifier
company.identifier	string	Unique identifier
company.name	string	Name of the resource
company._info	object	Output field: company._info
company._info.additionalProp1	string	Output field: company._info.additionalProp1
company._info.additionalProp2	string	Output field: company._info.additionalProp2
company._info.additionalProp3	string	Output field: company._info.additionalProp3
billToCompany	object	Output field: billToCompany
billToCompany.id	number	Unique identifier
billToCompany.identifier	string	Unique identifier
billToCompany.name	string	Name of the resource
billToCompany._info	object	Output field: billToCompany._info
billToCompany._info.additionalProp1	string	Output field: billToCompany._info.additionalProp1

Output Example

{"status_code":200,"response_headers":{"Content-Type":"application/json; charset=utf-8","Transfer-Encoding":"chunked","Connection":"keep-alive","Date":"Mon, 04 Dec 2023 10:01:43 GMT","Cache-Control":"no-cache","Pragma":"no-cache","Expires":"-1","Strict-Transport-Security":"max-age=31536000; includeSubDomains","x-server-name":"IP-0A0A01E4","x-cw-request-id":"738a4ff5-61a7-4889-b3ba-ddd0db0df5ef","x-frame-options":"SAMEORIGIN","Link":"<https://api-staging.connectwisedev.com/v4_6_release/apis/3.0/c...

Update Service Board

Update a specific service board in ConnectWise Manage by providing the required board ID.

Endpoint

URL: service/boards/{{id}}

Method: PUT

Input

Argument Name	Type	Required	Description
path_parameters.id	number	Required	Parameters for the Update Service Board action
parameters.id	number	Optional	Parameters for the Update Service Board action
parameters.name	string	Optional	Parameters for the Update Service Board action
parameters.location	object	Optional	Parameters for the Update Service Board action
parameters.location.id	number	Optional	Parameters for the Update Service Board action
parameters.location.name	string	Optional	Parameters for the Update Service Board action
parameters.location._info	object	Optional	Parameters for the Update Service Board action
parameters.location._info.additionalProp1	string	Optional	Parameters for the Update Service Board action
parameters.location._info.additionalProp2	string	Optional	Parameters for the Update Service Board action
parameters.location._info.additionalProp3	string	Optional	Parameters for the Update Service Board action
parameters.department	object	Optional	Parameters for the Update Service Board action
parameters.department.id	number	Optional	Parameters for the Update Service Board action
parameters.department.identifier	string	Optional	Parameters for the Update Service Board action
parameters.department.name	string	Optional	Parameters for the Update Service Board action
parameters.department._info	object	Optional	Parameters for the Update Service Board action
parameters.department._info.additionalProp1	string	Optional	Parameters for the Update Service Board action
parameters.department._info.additionalProp2	string	Optional	Parameters for the Update Service Board action
parameters.department._info.additionalProp3	string	Optional	Parameters for the Update Service Board action
parameters.inactiveFlag	boolean	Optional	Parameters for the Update Service Board action
parameters.signOffTemplate	object	Optional	Parameters for the Update Service Board action
parameters.signOffTemplate.id	number	Optional	Parameters for the Update Service Board action
parameters.signOffTemplate.name	string	Optional	Parameters for the Update Service Board action
parameters.signOffTemplate._info	object	Optional	Parameters for the Update Service Board action
parameters.signOffTemplate._info.additionalProp1	string	Optional	Parameters for the Update Service Board action
parameters.signOffTemplate._info.additionalProp2	string	Optional	Parameters for the Update Service Board action

Input Example

{"parameters":{"id":0,"name":"string","location":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"department":{"id":0,"identifier":"string","name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"inactiveFlag":true,"signOffTemplate":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"sendToContactFlag":true,"contactTemplate":{"id":0,"identifier":"string","name":"string","type":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"sendToResourceFlag":true,"resourceTemplate":{"id":0,"identifier":"string","name":"string","type":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"projectFlag":true,"showDependenciesFlag":true,"showEstimatesFlag":true,"boardIcon":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"billTicketsAfterClosedFlag":true,"billTicketSeparatelyFlag":true,"billUnapprovedTimeExpenseFlag":true,"overrideBillingSetupFlag":true,"dispatchMember":{"id":0,"identifier":"string","name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"serviceManagerMember":{"id":0,"identifier":"string","name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"dutyManagerMember":{"id":0,"identifier":"string","name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"oncallMember":{"id":0,"identifier":"string","name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"workRole":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"workType":{"id":0,"name":"string","_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"billTime":"Billable","billExpense":"Billable","billProduct":"Billable","autoCloseStatus":{"id":0,"name":"string","sort":0,"_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"autoAssignNewTicketsFlag":true,"autoAssignNewECTicketsFlag":true,"autoAssignNewPortalTicketsFlag":true,"discussionsLockedFlag":true,"timeEntryLockedFlag":true,"notifyEmailFrom":"string","notifyEmailFromName":"string","closedLoopDiscussionsFlag":true,"closedLoopResolutionFlag":true,"closedLoopInternalAnalysisFlag":true,"timeEntryDiscussionFlag":true,"timeEntryResolutionFlag":true,"timeEntryInternalAnalysisFlag":true,"problemSort":"Ascending","resolutionSort":"Ascending","internalAnalysisSort":"Ascending","emailConnectorAllowReopenClosedFlag":true,"emailConnectorReopenStatus":{"id":0,"name":"string","sort":0,"_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"emailConnectorReopenResourcesFlag":true,"emailConnectorNewTicketNoMatchFlag":true,"emailConnectorNeverReopenByDaysFlag":true,"emailConnectorReopenDaysLimit":0,"emailConnectorNeverReopenByDaysClosedFlag":true,"emailConnectorReopenDaysClosedLimit":0,"useMemberDisplayNameFlag":true,"sendToCCFlag":true,"autoAssignTicketOwnerFlag":true,"autoAssignLimitFlag":true,"autoAssignLimitAmount":0,"closedLoopAllFlag":true,"percentageCalculation":"ActualHours","allSort":"Ascending","markFirstNoteIssueFlag":true,"restrictBoardByDefaultFlag":true,"_info":{"additionalProp1":"string","additionalProp2":"string","additionalProp3":"string"}},"path_parameters":{"id":1}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
id	number	Unique identifier
name	string	Name of the resource
location	object	Output field: location
location.id	number	Unique identifier
location.name	string	Name of the resource
location._info	object	Output field: location._info
location._info.additionalProp1	string	Output field: location._info.additionalProp1
location._info.additionalProp2	string	Output field: location._info.additionalProp2
location._info.additionalProp3	string	Output field: location._info.additionalProp3
department	object	Output field: department
department.id	number	Unique identifier
department.identifier	string	Unique identifier
department.name	string	Name of the resource
department._info	object	Output field: department._info
department._info.additionalProp1	string	Output field: department._info.additionalProp1
department._info.additionalProp2	string	Output field: department._info.additionalProp2
department._info.additionalProp3	string	Output field: department._info.additionalProp3
inactiveFlag	boolean	Output field: inactiveFlag
signOffTemplate	object	Output field: signOffTemplate
signOffTemplate.id	number	Unique identifier
signOffTemplate.name	string	Name of the resource
signOffTemplate._info	object	Output field: signOffTemplate._info
signOffTemplate._info.additionalProp1	string	Output field: signOffTemplate._info.additionalProp1
signOffTemplate._info.additionalProp2	string	Output field: signOffTemplate._info.additionalProp2

Output Example

Update SLA By ID

Update a specific Service Level Agreement in ConnectWise Manage using JSON Patch operations and the provided SLA ID.

Endpoint

URL: service/SLAs/{{id}}

Method: PATCH

Input

Argument Name	Type	Required	Description
path_parameters.id	number	Required	Parameters for the Update SLA By ID action

Input Example

{"json_body":[{"op":"replace","path":"name","value":"Updated SLA Name"},{"op":"replace","path":"basedOn","value":"AllHours"},{"op":"replace","path":"respondHours","value":2}],"path_parameters":{"id":1}}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
id	number	Unique identifier
name	string	Name of the resource
basedOn	string	Output field: basedOn
customCalendar	object	Output field: customCalendar
customCalendar.id	number	Unique identifier
customCalendar.name	string	Name of the resource
customCalendar._info	object	Output field: customCalendar._info
customCalendar._info.additionalProp1	string	Output field: customCalendar._info.additionalProp1
customCalendar._info.additionalProp2	string	Output field: customCalendar._info.additionalProp2
customCalendar._info.additionalProp3	string	Output field: customCalendar._info.additionalProp3
defaultFlag	boolean	Output field: defaultFlag
applicationOrder	number	Output field: applicationOrder
hiImpactHiUrgency	object	Output field: hiImpactHiUrgency
hiImpactHiUrgency.id	number	Unique identifier
hiImpactHiUrgency.name	string	Name of the resource
hiImpactHiUrgency.sort	number	Output field: hiImpactHiUrgency.sort
hiImpactHiUrgency.level	string	Output field: hiImpactHiUrgency.level
hiImpactHiUrgency._info	object	Output field: hiImpactHiUrgency._info
hiImpactHiUrgency._info.additionalProp1	string	Output field: hiImpactHiUrgency._info.additionalProp1
hiImpactHiUrgency._info.additionalProp2	string	Output field: hiImpactHiUrgency._info.additionalProp2
hiImpactHiUrgency._info.additionalProp3	string	Output field: hiImpactHiUrgency._info.additionalProp3
hiImpactMedUrgency	object	Output field: hiImpactMedUrgency
hiImpactMedUrgency.id	number	Unique identifier
hiImpactMedUrgency.name	string	Name of the resource

Output Example

Update Ticket By ID

Update a specific ticket in ConnectWise Manage using JSON Patch operations by providing the ticket ID as a path parameter.

Endpoint

URL: service/tickets/{{id}}

Method: PATCH

Input

Argument Name	Type	Required	Description
path_parameters.id	number	Required	Parameters for the Update Ticket By ID action

Input Example

{"json_body":[{"op":"replace","path":"summary"},{"op":"replace","path":"company"},{"op":"replace","path":"customFields"}]}

Output

Parameter	Type	Description
status_code	number	HTTP status code of the response
id	number	Unique identifier
summary	string	Output field: summary
recordType	string	Type of the resource
board	object	Output field: board
board.id	number	Unique identifier
board.name	string	Name of the resource
board._info	object	Output field: board._info
board._info.additionalProp1	string	Output field: board._info.additionalProp1
board._info.additionalProp2	string	Output field: board._info.additionalProp2
board._info.additionalProp3	string	Output field: board._info.additionalProp3
status	object	Status value
status.id	number	Unique identifier
status.name	string	Name of the resource
status.sort	number	Status value
status._info	object	Status value
status._info.additionalProp1	string	Status value
status._info.additionalProp2	string	Status value
status._info.additionalProp3	string	Status value
workRole	object	Output field: workRole
workRole.id	number	Unique identifier
workRole.name	string	Name of the resource
workRole._info	object	Output field: workRole._info
workRole._info.additionalProp1	string	Output field: workRole._info.additionalProp1
workRole._info.additionalProp2	string	Output field: workRole._info.additionalProp2

Output Example

Response Headers

Header	Description	Example
api-current-version	HTTP response header: api-current-version	2022.2
Cache-Control	Directives for caching mechanisms	no-cache
Connection	HTTP response header: Connection	keep-alive
Content-Encoding	HTTP response header: Content-Encoding	gzip
Content-Security-Policy	HTTP response header: Content-Security-Policy	frame-ancestors 'self' blob: .myconnectwise.net .connectwisedev.com .itboost.com; default-src 'self' 'unsafe-inline' 'unsafe-eval' blob: .walkme.com .connectwise .connectwise.com az416426.vo.msecnd.net dc.services.visualstudio.com/v2/track .connectwisedev.com .myconnectwise.net cwview.com .cwview.com .wise-pay.com .wise-sync.com;style-src 'self' 'unsafe-inline' fonts.googleapis.com files.connectwise.com .itsupport247.net .myconnectwise.net; font-src 'self' 'unsafe-inline' 'unsafe-eval' data: .walkme.com .connectwise.com .googleapis.com; img-src * data: snapshot:; frame-src * data: mailto:; connect-src 'self' .walkme.com .connectwise.com .connectwisedev.com .myconnectwise.net .itsupport247.net cwview.com .cwview.com dc.services.visualstudio.com/v2/track cheetah quotewerks:// wss://.amazonaws.com; script-src 'self' 'unsafe-inline' 'unsafe-eval' .connectwise.com .connectwisedev.com .myconnectwise.net cwview.com .cwview.com .walkme.com .cwnet.io *.itsupport247.net
Content-Type	The media type of the resource	application/json; charset=utf-8
Date	The date and time at which the message was originated	Mon, 04 Dec 2023 10:03:39 GMT
Expires	The date/time after which the response is considered stale	-1
Link	HTTP response header: Link	https://api-staging.connectwisedev.com/v4_6_release/apis/3.0/company/contacts/?pageSize=25&page=2; rel="next", https://api-staging.connectwisedev.com/v4_6_release/apis/3.0/company/contacts/?pageSize=25&page=5; rel="last"
Pragma	HTTP response header: Pragma	no-cache
Referrer-Policy	HTTP response header: Referrer-Policy	strict-origin-when-cross-origin
Strict-Transport-Security	HTTP response header: Strict-Transport-Security	max-age=31536000; includeSubDomains
Transfer-Encoding	HTTP response header: Transfer-Encoding	chunked
Vary	HTTP response header: Vary	Accept-Encoding
Via	HTTP response header: Via	1.1 e2f0e515fccd91a9016d3b4c96302db6.cloudfront.net (CloudFront)
X-Amz-Cf-Id	HTTP response header: X-Amz-Cf-Id	LOoAm5NEy6CQTTJaMXiXyRCBGtp-QlTUQwl-823-dOliyHnuoL9Igw==
X-Amz-Cf-Pop	HTTP response header: X-Amz-Cf-Pop	CCU50-C1
X-AspNet-Version	HTTP response header: X-AspNet-Version	4.0.30319
X-Cache	HTTP response header: X-Cache	Miss from cloudfront
X-Content-Type-Options	HTTP response header: X-Content-Type-Options	nosniff
x-cw-request-id	HTTP response header: x-cw-request-id	3d48a108-bdfe-4ca7-8372-3719b0e4c80c
x-frame-options	HTTP response header: x-frame-options	SAMEORIGIN
x-server-name	HTTP response header: x-server-name	IP-0A0A01E4
X-Xss-Protection	HTTP response header: X-Xss-Protection	1; mode=block