Installing and Configuring
To install the Vulnerability Response Management, you need to request the SSP from your Swimlane representative.
Once you have the SSP:
- Connect to supported vulnerability scanners using API keys or upload CSV exports.
- Configure ITSM integrations
- Set up user roles and permissions.
Initial Configuration
Input Sources
- Define and integrate vulnerability input sources such as scanners (Qualys, Tenable, Rapid7).
- Request the corresponding ingestion playbook from your Swimlane representative.
- Configure any assets necessary for the scanner.
- Configure remediation paths by integrating ITSM tools (example: ServiceNow, Jira).
- Update the Vulnerability Assets application field “Remediation Channels” to include a unique value for each of your supported remediation channels.
- Create a component using the Remediation Item to Ticket v1.0.0 interface. The component is responsible for creating a new work item in the defined remediation channel.
- Insert the new component into the VRM - Route and Submit Ticket to ITSM component parallel
- After the component but before the parallel WAIT, map the following fields to the existing variables using the Update Variable action
- Ticket_ID
- Ticket_Status_Updated
- Ticket_Opened
- Ticket_Status
- Ticket_Status_Message
- Using webhooks or existing connectors, create a flow to update the Ticket_Status value in the Remediation Items record based on your unique process.