How to Collect Diagnostic Data for Swimlane Support

turbine support bundle a support bundle should be requested by a support engineer for initial triage this bundle contains logs from all relevant pods, as well as other useful information from your deployment using the command line (online & airgap) download and unarchive the latest release curl l https //github com/replicatedhq/troubleshoot/releases/latest/download/support bundle linux amd64 tar gz | tar xzvf for airgap (offline) environments, run the above command from a host that is connected to the internet to download the plugin, then do the following copy the downloaded file to your offline swimlane server scp support bundle linux amd64 tar gz user@\<turbinedns> /path/to/file unarchive the downloaded file from the step above as follows tar xzvf support bundle linux amd64 tar gz move the plugin to your $path sudo mv /support bundle /usr/local/bin/kubectl support bundle note if you choose not to put the plugin into your $path, then replace all instances of kubectl support bundle in the remainder of this document with /support bundle or with the absolute path to the binary where it was unzipped gather the support bundle note replace \<namespace> with the applicable namespace (default for embedded cluster) kubectl support bundle interactive=false secret/\<namespace>/kotsadm turbine supportbundle alternatively, if you have an online installation, you can also generate a support bundle directly from the turbine admin console under application > troubleshoot host collector support bundle a host collector support bundle should be needed by a support engineer in the following situations a cluster is down the application is not installed the admin console is not working to debug a host specific performance and configuration problems even when the cluster is running this bundle contains information gathered directly from the host, such as cpu, memory, available block devices, and more note install / unarchive the latest support bundle release before proceeding to gather a host collector support bundle, execute the following command on each node in the cluster with elevated privileges / as root kubectl support bundle interactive=false https //raw\ githubusercontent com/replicatedhq/troubleshoot specs/main/host/default yaml the resulting host collector support bundle will be available in the current working directory as support bundle yyyy mm ddthh mm ss tar gz note for an air gapped turbine deployment, on a server with internet access, download https //raw\ githubusercontent com/replicatedhq/troubleshoot specs/main/host/default yaml in your browser and copy default yaml to your turbine server(s) then execute the following command on each node in the cluster with elevated privileges / as root kubectl support bundle interactive=false /default yaml velero bundle the command below will generate a debug bundle file (bundle \<date> tar gz) which contains detail logs of the backup in question velero get backup velero debug backup \<backupname>