Creating and Managing Remediation Items

create remediation items if the remediation is not initiated earlier, clicking the create vulnerability remediation items button initiates the process a remediation item key is generated, linking the case and remediation owner remediation items view displays information such as case tracking id links to the overarching vulnerability case remediation channel indicates the default channel (for example, turbine) remediation owner assigned individual or team (default turbine user) ticket status reflects the progress of the remediation task (for example, new, in progress, or closed) tracking id links to the ticket details (for example, vri 31) remediation case details clicking the tracking id opens the detailed remediation case view this includes remediation item metadata provides a summary of the remediation owner, channel, and case tracking details ticket data includes ticket status, timestamps, and the option to close the ticket details of the case view after creating a remediation item and clicking on the associated tracking id, the detailed view is displayed below is an explanation of the key components of this interface remediation item metadata remediation item key displays the unique key for the remediation item, which combines the case id and the assigned owner and channel case tracking id links to the overarching vulnerability case, allowing navigation between the item and the group of findings remediation owner identifies the individual or team responsible for the remediation (default turbine user) remediation channel specifies the default channel through which remediation actions are managed (default turbine) vulnerability finding summaries summarizes associated findings and provides additional context ticket data ticket id displays the unique identifier for the ticket generated for the remediation task ticket status indicates the current status of the ticket ticket status message provides additional context about the ticket, such as the integration method (e g , "default/internal turbine itsm selected no external itsm ticket created") ticket opened displays the timestamp of when the ticket was created ticket status updated indicates the most recent status update for the ticket close ticket button provides the option to close the ticket when the remediation task is complete user actions within the case view review metadata and ownership confirm the assigned remediation owner and channel to ensure the task is routed to the appropriate team or system monitor ticket status track the progress of the ticket and ensure timely updates to the ticket status navigate to linked case use the vulnerability case link to return to the overarching case for a broader view of related findings and remediation items close ticket once the remediation task is complete and if no automation is in place to close the remediation item, click the close ticket button to update the ticket status and signal task resolution