ITSM Response Data Model (Ticket Creation and Updating)

ticket creation (remediation item to ticket) input title key description type remediation owner remediation owner the party responsible for remediating these findings string remediation channel remediation channel the channel where the party responsible for remediating these findings can be reached string remediation item tracking id remediation item tracking id the tracking id of the remediation item record string outbound message outbound message the message to attach to the ticket string output title key description type ticket id ticket id the ticket id from the itsm string ticket status updated ticket status updated timestamp of when the ticket status was last updated string ticket opened ticket opened timestamp when the ticket was opened string ticket status ticket status status of the ticket open/closed/error string ticket status message ticket status message message about the status of ticket creation string ticket polling/updates (remediation item check) input title key description type remediation owner remediation owner the party responsible for remediating these findings string remediation channel remediation channel the channel where the party responsible for remediating these findings can be reached string remediation item tracking id remediation item tracking idc the tracking id of the remediation item record string itsm ticket id itsm ticket id the ticket id in the remote/internal itsm string output title key description type ticket status ticket status the current status of the ticket string ticket status updated ticket status updated the time the ticket status was last checked and updated string inbound messages inbound messages replies or other inbound messages from the itsm string