ITSM Response Data Model (Ticket Creation and Updating)

Ticket Creation (Remediation Item to Ticket)

Input
Title	Key	Description	Type
Remediation Owner	remediation_owner	The party responsible for remediating these findings	string
Remediation Channel	remediation_channel	The channel where the party responsible for remediating these findings can be reached	string
Remediation Item Tracking ID	remediation_item_tracking_id	The tracking ID of the remediation item record	string
Outbound Message	outbound_message	The message to attach to the ticket	string

Output
Title	Key	Description	Type
Ticket ID	ticket_id	The ticket ID from the ITSM	string
Ticket Status Updated	ticket_status_updated	Timestamp of when the ticket status was last updated	string
Ticket Opened	ticket_opened	Timestamp when the ticket was opened	string
Ticket Status	ticket_status	Status of the ticket - Open/Closed/Error	string
Ticket Status Message	ticket_status_message	Message about the status of ticket creation	string

Ticket Polling/Updates (Remediation Item Check)

Input
Title	Key	Description	Type
Remediation Owner	remediation_owner	The party responsible for remediating these findings	string
Remediation Channel	remediation_channel	The channel where the party responsible for remediating these findings can be reached	string
Remediation Item Tracking ID	remediation_item_tracking_idc	The tracking ID of the remediation item record	string
ITSM Ticket ID	itsm_ticket_id	The ticket ID in the remote/internal ITSM	string

Output
Title	Key	Description	Type
Ticket Status	ticket_status	The current status of the ticket	string
Ticket Status Updated	ticket_status_updated	The time the ticket status was last checked and updated	string
Inbound Messages	inbound_messages	Replies or other inbound messages from the ITSM	string