Hero AI

hero ai is swimlane’s collection of artificial intelligence features that help orchestrators and analysts in their day to day usage of turbine for standard deployments, hero ai uses anthropic claude foundation models for inference, hosted on swimlane’s aws bedrock infrastructure to enable hero ai in your environment, contact swimlane support artificial intelligence data privacy and security swimlane does not collect or store any sensitive customer data in centralized storage locations only metadata about model usage and performance is retained centrally customer data processed by ai or machine learning (ml) models is exclusively stored in the customer’s own dedicated database instance which is logically separated from other customer instances prompts and context required for a response are sent to models hosted on swimlane's aws bedrock instance, and are not used to train or fine tune models customers must “opt in” to use hero ai in their instance of turbine individual risk assessments are conducted on all ai/llm projects before deployment multi model error handling and fallback logic hero ai within turbine may fall back to use a different model in certain circumstances, such as hitting a rate limit, temporary connectivity issues or temporary high load hero ai uses three anthropic claude models, configured as primary, secondary and teritiary the system is designed gracefully to handle model specific errors with the following logic priority model id description primary claude sonnet 4 5 v1 0 preferred for optimal response quality secondary claude sonnet 4 v1 0 backup model for reliability tiertiary claude sonnet 3 5 v2 0 fallback model for degraded mode error handling and fallback logic the system is designed to handle model specific errors gracefully exception type handling strategy next step timeout retry with the same model retry up to maxattempts = 3 rate limit / token exceed switch to next available model arn retry with fallback model (if available) other exceptions log and return the error no retry hero ai features hero ai includes a number of features meant to help analysts and orchestrators get the most out of turbine and better secure your companies' infrastructure hero ai features include hero ai companion an agentic ai chat experience on every page of turbine docid\ crqkfvngpcz wj8xthds7 hero ai native action no code generative ai in your automation workflows docid\ c4ckmt7fhxgjbtlxxooc2 clear summarization and recommended actions in the case and incident management application https //docs swimlane com/solutions/configure custom case and incident management data mappings crafted ai prompts templates for easy integration of hero ai into daily workflows https //docs swimlane com/solutions/crafted ai prompts