---
title: Testing Connections in Directory Services
slug: user-guide-10x/testing-connections-in-directory-services
docTags: 
createdAt: 2025-06-18T11:01:37.476Z
---

If Test Connection fails when you're setting up Active Directory or Open LDAP Directory Services, you can troubleshoot to establish TCP/IP and LDAP connectivity to the directory server. This involves double-checking the validity of all four of the Server Settings parameters, and it may also involve repeated trial-and-error connection attempts until the test connection operation succeeds.

Remember, you can't access the **Test Connection** button until after you save!

It may also be necessary to:

- Confirm that the chosen directory user has sufficient privilege for the Swimlane Platform’s need to connect and traverse the Directory tree.
- Disable any firewall that is blocking access to the directory server.

:::hint{type="info"}
If your Directory Services domain name collides with a name that is registered publicly on the Internet (e.g. example.com), then the test connection may report a false-positive success.
:::