---
title: Hero AI
slug: user-guide-10x/hero-ai
docTags: 
createdAt: 2025-06-18T11:01:37.468Z
---

Hero AI is Swimlane’s collection of artificial intelligence features that help orchestrators and analysts in their day-to-day usage of Turbine. Hero AI offers both free and premium features. The premium features of Hero AI largely take advantage of the Swimlane private large language model (LLM).

The Swimlane LLM is a proprietary LLM hosted by Swimlane and tuned to our users’ needs. The Swimlane LLM is hosted in Swimlane cloud and offers a level of security and privacy not available with public models. Your data never leaves the Swimlane cloud. It is not sent to a third party, it is not stored in shared log files, and it is not used to train or fine tune our model.

To enable Hero AI, contact Swimlane Support.

:::hint{type="info"}
 Hero AI features are supported only on non-airgapped environments.
:::

## Free Hero AI Features

The Hero AI feature is our documentation chatbot. The documentation chatbot can answer questions about how to use Swimlane Turbine.

- [Swimlane Help Chatbot](docId:-0X26GkABr7pdzlVxosp5)

## Premium Hero AI Features

Premium Hero AI features are licensed for customers who have purchased Hero AI. These premium features use the Swimlane LLM to offer powerful and secure generative AI capabilities.

## Crafted AI Prompts

Crafted AI Prompts is a solution extension offered by Swimlane to allow users to write their own generative AI prompt templates to generate custom responses. Prompts can be sent to either OpenAI or the Swimlane LLM. Swimlane recommends only using the Swimlane LLM if you intend to include sensitive data in your prompts. For more information, see [Crafted AI Prompts](docId\:hs9BEhRsUCUo4JWcIChNJ).