---
title: Troubleshooting and Diagnostics
slug: troubleshooting-and-diagnostics
docTags: 
createdAt: 2025-08-11T11:13:48.000Z
---

**Collecting Logs**

- Use the logs command mentioned in [Reference: Validation and Commands](docId\:iw7WZ0FEamQMwcUvUqN4n) section to review and collect logs for support.

**Network Test**

Validate connectivity to Swimlane Turbine Cloud:

```text
docker run --rm quay.io/swimlane/turbine-agent:<version> network-test https://<region>.swimlane.app    
```

Replace `<version>` with your agent version and `<region>` with your Swimlane Cloud region.

:::hint{type="info"}
This test does not work with privately hosted Swimlane Turbine instances. For the test to work, you must allow outgoing connections to `*.amazonaws.com`.
:::