---
title: ITSM Response Data Model (Ticket Creation and Updating)
slug: solutions/itsm-response-data-model-ticket-creation-and-updating
docTags: 
createdAt: 2025-08-11T11:13:45.688Z
---

## Ticket Creation (Remediation Item to Ticket)

| Input                        |                                 |                                                                                       |        |
| ---------------------------- | ------------------------------- | ------------------------------------------------------------------------------------- | ------ |
| Title                        | Key                             | Description                                                                           | Type   |
| Remediation Owner            | remediation\_owner              | The party responsible for remediating these findings                                  | string |
| Remediation Channel          | remediation\_channel            | The channel where the party responsible for remediating these findings can be reached | string |
| Remediation Item Tracking ID | remediation\_item\_tracking\_id | The tracking ID of the remediation item record                                        | string |
| Outbound Message             | outbound\_message               | The message to attach to the ticket                                                   | string |

| Output                |                         |                                                      |        |
| --------------------- | ----------------------- | ---------------------------------------------------- | ------ |
| Title                 | Key                     | Description                                          | Type   |
| Ticket ID             | ticket\_id              | The ticket ID from the ITSM                          | string |
| Ticket Status Updated | ticket\_status\_updated | Timestamp of when the ticket status was last updated | string |
| Ticket Opened         | ticket\_opened          | Timestamp when the ticket was opened                 | string |
| Ticket Status         | ticket\_status          | Status of the ticket - Open/Closed/Error             | string |
| Ticket Status Message | ticket\_status\_message | Message about the status of ticket creation          | string |

## Ticket Polling/Updates (Remediation Item Check)

| Input                        |                                  |                                                                                       |        |
| ---------------------------- | -------------------------------- | ------------------------------------------------------------------------------------- | ------ |
| Title                        | Key                              | Description                                                                           | Type   |
| Remediation Owner            | remediation\_owner               | The party responsible for remediating these findings                                  | string |
| Remediation Channel          | remediation\_channel             | The channel where the party responsible for remediating these findings can be reached | string |
| Remediation Item Tracking ID | remediation\_item\_tracking\_idc | The tracking ID of the remediation item record                                        | string |
| ITSM Ticket ID               | itsm\_ticket\_id                 | The ticket ID in the remote/internal ITSM                                             | string |

| Output                |                         |                                                         |        |
| --------------------- | ----------------------- | ------------------------------------------------------- | ------ |
| Title                 | Key                     | Description                                             | Type   |
| Ticket Status         | ticket\_status          | The current status of the ticket                        | string |
| Ticket Status Updated | ticket\_status\_updated | The time the ticket status was last checked and updated | string |
| Inbound Messages      | inbound\_messages       | Replies or other inbound messages from the ITSM         | string |