---
title: Installing and Configuring Crafted AI Prompts
slug: solutions/installing-and-configuring-crafted-ai-prompts
docTags: 
createdAt: 2025-08-11T11:13:45.684Z
---

The Crafted AI Prompts extension integrates and works well with the Turbine SOC Solutions Bundle and the Case and Incident Management (CIM) application. This user guide uses the SOC Solutions Bundle and CIM application in examples to instruct how to utilize the Crafted AI Prompts extension.

:::hint{type="info"}
To best understand the documentation and examples, you can install and configure the SOC Solutions Bundle and the CIM application. For assistance in SOC Solutions Bundle Installation and Setup, contact your Swimlane professional services point of contact.
:::

The Crafted AI Prompts extension is a collection of bundled components to create custom prompts to be sent to large language models such as **OpenAI** or **Claude** on **Amazon Bedrock**. For additional information, navigate to [Crafted AI Prompts](docId\:WAZSjrMjYYMFZNLC80rA1).

Start by installing the extension

## Go to Marketplace

Navigate to the Turbine Marketplace. Follow these steps:

1. Log in to Turbine.
2. In the navigation pane, click **TENANTS**.
3. Select the desired tenant.
4. In the navigation pane, click **LIBRARY**.
5. In the LIBRARY navigation pane, click **Swimlane Content**.

### Install

Now, you can install the Crafted AI Prompts extension:

1. From the Swimlane Content Library, under **Solutions**, click **Crafted AI Prompts Extension**.
2. Click **Install** on the right-bottom of the solution.
   The Crafted AL Prompts Extension details open.
   - The **Overview** tab shows each individual solution that composes the Crafted AI Prompts Extension and their capabilities.
   - The **Content** tab shows how many and which workspaces, applications, dashboards, and/or reports are included in the Crafted AI Prompts Extension.
   - The **Documentation** tab has a link to the Crafted AI Prompts Extension topic in this user guide.
3. On the right-hand side of the window, click **+Install** again.
4. From the Install Crafted AI Prompts Extension window, choose which content you'd like to install.

:::hint{type="info"}
You may see the following warning, if content already exists in your environment
:::

::Image[]{src="https://api.archbee.com/api/optimize/511c8QBH-VHiwWnyzIwUb/K656LFC_GAPd-qu1wHXld_install-crafted-ai-warning.png" size="76" width="1304" height="116" darkWidth="800" darkHeight="71" position="center" showCaption="false"}

You can avoid overwriting content by deselecting the items you do not wish to overwrite, and it will still work. But if you deselect too many items that are not being overwritten, you will not import the full solution.

1. If prompted to overwrite existing content, click and hold the mouse icon until the circle is complete and the dialog box disappears.

   ::Image[]{src="https://api.archbee.com/api/optimize/511c8QBH-VHiwWnyzIwUb/nFGhEo1gfmCnLkT9FHDA__install-crafted-ai-overwrite.png" size="36" width="702" height="464" darkWidth="800" darkHeight="528" position="center" showCaption="false"}

You will see **Importing…**

If there are no issues, the Import Success window opens. You can import successfully and still have potential issues. If that is the case, the **Review Potential Issues** window opens. Review the potential issues by:

1. Clicking **Import More** to import more SSPs;
   OR
2. Clicking **Go to Application** to address issues, if the issues are in your application. If the issues are with assets or playbooks, navigate to their respective locations in Turbine to edit;
   OR
3. Clicking **Close** to close the window.

If there are issues, you see the Import Error window. You must address the errors to import successfully.

:::hint{type="danger"}
You *cannot* continue installation without resolving the errors. You must start over and re-install the Collaboration Extension from the Integrated Marketplace, or import as an .ssp file.
:::

**Configure Crafted Prompt Configuration Assets**

Crafted Prompts uses the Swimlane Hero AI native action by default, but also comes packaged with the OpenAI ChatGPT connector. If OpenAI ChatGPT are used for the Crafted Prompts solution, it must be configured.

## Configure Applet

The example in this guide uses the Case and Incident Management (CIM) application that was installed during the **SOC Solutions Bundle** configuration process. However, you can use the following steps within your desired application.

To configure for the Collaboration applet, follow these steps:

1. In the navigation pane, click **APPLICATIONS & APPLETS**.
2. Click **Case and Incident Management**.
   The CIM application opens.
3. Drag the **Crafted Prompts Applet** into the application at a desired location.
   A confirmation dialog opens: **Add Crafted Prompts Applet Here?**

   ::Image[]{src="https://api.archbee.com/api/optimize/511c8QBH-VHiwWnyzIwUb/Qb8I4XRA6vn8xP5_P_9tp_install-crafted-ai-applet.png" size="40" width="500" height="102" darkWidth="800" darkHeight="163" position="center" showCaption="false"}

   ::Image[]{src="https://api.archbee.com/api/optimize/511c8QBH-VHiwWnyzIwUb/4E8lzUndQU4fHsMfcbcoM_install-crafted-ai-add-applet.png" size="60" width="1730" height="1114" darkWidth="800" darkHeight="515" position="center" showCaption="false"}
4. Click **Add**.
5. Under the HIDDEN FIELDS section, create a new playbook button and enter the title: **Load Crafted Prompt**.
6. Map the playbook button to the **Crafted AI Prompts** playbook.

   ::Image[]{src="https://api.archbee.com/api/optimize/511c8QBH-VHiwWnyzIwUb/mT035C-wXRWPJ3O9lhU-A_install-crafted-ai-load-template.png" size="56" width="368" height="397" darkWidth="800" darkHeight="863" position="center" showCaption="false"}
7. Click **Save**.

## Configure Playbook

Now that the applet has been added to an application, configure the playbook by attaching a component to the new trigger.

1. In the navigation pane, click **ORCHESTRATION** and then **PLAYBOOKS**.
2. In the search bar, type Crafted AI Prompts and click on the **Crafted AI Prompts** result.
3. In the playbook, you should see a lone trigger action. This trigger represents the button you've added in the previous step. Click on the Components tab and search for the component titled Execute - Crafted AI Prompts

   ::Image[]{src="https://api.archbee.com/api/optimize/511c8QBH-VHiwWnyzIwUb/_UyRZrdOxpeBnzesyj5-u_screenshot-2024-06-13-at-165620.png" size="50" width="446" height="412" darkWidth="800" darkHeight="738" position="center" showCaption="false"}
4. Drop that component under your trigger. Feel free to rename the Title of the component if desired.

   ::Image[]{src="https://api.archbee.com/api/optimize/511c8QBH-VHiwWnyzIwUb/QLcmp5q_Nzt1sEUFxgxCJ_screenshot-2024-06-13-at-165524.png" size="46" width="875" height="602" darkWidth="800" darkHeight="550" position="center" showCaption="false"}

:::Paragraph{indent="1"}
Click on **Configure** in the Component window to perform field mappings.
:::

You can use the table below to map the other component inputs.

| Component Input                    | Choose The Field to Map your Inputs to                           |
| ---------------------------------- | ---------------------------------------------------------------- |
| Invoking Record Tracking ID        | Current record `values.Values.Tracking` ID                       |
| Invoking Record                    | Current record `values.Values`                                   |
| Applet Installing Application Name | `Application.Name`                                               |
| Crafted Prompts Selected Template  | Current record `values.Values.Crafted` Prompts Selected Template |

Click **Apply** and click **Save**.