---
title: Creating and Managing Remediation Items
slug: solutions/creating-and-managing-remediation-items
docTags: 
createdAt: 2025-08-11T11:13:45.690Z
---

- Create Remediation Items:
  - If the remediation is not initiated earlier, clicking the **Create Vulnerability Remediation Items** button initiates the process.
  - A **Remediation Item Key** is generated, linking the case and remediation owner
- Remediation Items View:
  - Displays information such as:
    - **Case Tracking ID:** Links to the overarching vulnerability case.
    - **Remediation Channel:** Indicates the default channel (for example, Turbine).
    - **Remediation Owner:** Assigned individual or team (default: Turbine User).
    - **Ticket Status**: Reflects the progress of the remediation task (for example, New, In Progress, or Closed).
    - **Tracking ID:** Links to the ticket details (for example, VRI-31).
- Remediation Case Details:
  - Clicking the Tracking ID opens the detailed remediation case view. This includes:
    - **Remediation Item Metadata:** Provides a summary of the remediation owner, channel, and case tracking details.
    - **Ticket Data:** Includes ticket status, timestamps, and the option to close the ticket.

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## Details of the Case View

After creating a remediation item and clicking on the associated Tracking ID, the detailed view is displayed. Below is an explanation of the key components of this interface:

**Remediation Item Metadata:**

- **Remediation Item Key**: Displays the unique key for the remediation item, which combines the case ID and the assigned owner and channel.
- **Case Tracking ID:** Links to the overarching vulnerability case, allowing navigation between the item and the group of findings.
- **Remediation Owner:** Identifies the individual or team responsible for the remediation (default: Turbine User).
- **Remediation Channel:** Specifies the default channel through which remediation actions are managed (default: Turbine).
- **Vulnerability Finding Summaries:** Summarizes associated findings and provides additional context.

**Ticket Data:**

- **Ticket ID:** Displays the unique identifier for the ticket generated for the remediation task.
- **Ticket Status:** Indicates the current status of the ticket.
- **Ticket Status Message:** Provides additional context about the ticket, such as the integration method (e.g., "Default/internal Turbine ITSM selected. No External ITSM ticket created").
- **Ticket Opened:** Displays the timestamp of when the ticket was created
- **Ticket Status Updated:** Indicates the most recent status update for the ticket.
- **Close Ticket Button:** Provides the option to close the ticket when the remediation task is complete.

**User Actions Within the Case View:**

- **Review Metadata and Ownership:** Confirm the assigned remediation owner and channel to ensure the task is routed to the appropriate team or system.
- **Monitor Ticket Status:** Track the progress of the ticket and ensure timely updates to the ticket status.
- **Navigate to Linked Case**: Use the Vulnerability Case Link to return to the overarching case for a broader view of related findings and remediation items.
- **Close Ticket:** Once the remediation task is complete and if no automation is in place to close the remediation item, click the **Close Ticket** button to update the ticket status and signal task resolution.

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