Send Notification Native Action

the send notification action is a native turbine feature introduced to streamline incident communication and increase visibility across user groups and workflows it enables playbook authors to send real time, actionable alerts to users, with support for contextual data, email delivery, and rich redirection options overview this action was introduced to empower mssps and enterprise users to detect and respond to incidents faster improve collaboration with end customers deliver branded, contextual notifications via the turbine platform or email adding the action to add the action to a playbook open your flow and navigate to the actions tab drag the send notification tile into your playbook click the tile to open the configuration panel configuring the action once selected, the following fields appear title the display name of the action within the flow key a system generated unique identifier description (optional) internal note to describe the purpose of the action setting notification details click configure to define the contents of your notification notification title the header text displayed in the notification notification recipients choose specific turbine users, user groups, or use the + icon to inject a playbook property or expression dynamically notification body compose your message using plain text, playbook properties (for example, ${record id} ), or expressions to dynamically render contextual information example dynamic parameters ${record id} ${playbook name } ${username} these make notifications more informative by automatically injecting relevant data at runtime configuring click targets the click target setting defines where the user will be redirected when they click on a notification this provides contextual access to relevant content within turbine and allows users to take immediate action you can select one of the following target types application record redirects users to a specific record within a selected application configuration steps target type select application record application use the drop down to select the target application tracking id provide the record’s unique identifier input options for tracking id manual entry type the literal id of the record playbook property use the ➕ icon to insert a property expression build a dynamic expression the record id must match a valid record within the selected application if the input is invalid or missing, the field will display a red validation error and the notification will not function report redirects users to a specific report view for quick data analysis or review configuration steps target type select report application select the application that houses the report report choose a report from the filtered list associated with the selected application this is ideal for summarizing events or redirecting users to reporting dashboards built on historical data dashboard sends users to a specific dynamic dashboard when the notification is clicked configuration steps target type select dashboard dashboard use the drop down to choose the destination dashboard use this when visual analysis is required the dashboard should be shared with the recipients or they must have view access permissions tip pair this with dashboard level or runtime filters to offer a more tailored view of the data upon redirect playbook launches or redirects the user to a specific playbook in turbine configuration steps target type select playbook playbook select the target playbook from the drop down this is ideal for triggering manual actions, workflows, or enabling users to resume paused automation the default email freqeuncy is set for every 30 minutes for more information on how users receive and manage notifications, see managing user permissoins section in users docid\ xphagqkhzlztkg94 57f2 use case mssp incident collaboration mssps can use the notification action to notify customers of active threats or policy violations remediation status updates scheduled or unscheduled service disruptions by combining in platform alerts with branded email delivery, service providers can build trust and maintain transparency click apply to save your changes and include the action in your automation flow