Generate a Support Bundle

if you're having issues with the swimlane platform installer (spi), your swimlane support representative will likely ask you to generate a support bundle to identify the diagnostics for your issue support bundles contain logs from all relevant pods, as well as other useful information from your deployment airgapped deployments use these instructions for an airgapped deployment before you begin generating a support bundle you must first ensure that you have the support bundle command installed install the support bundle command if you have already installed the support bundle command, you can skip these steps to install the support bundle command from a computer that is connected to the internet run curl o support bundle https //krew\ sh/support bundle curl o spec yaml https //kots io h 'user agent\ replicated troubleshoot/v1beta1' move the files to the server scp support bundle \<server> /path/ scp spec yaml \<server> /path/ next, connect to the airgapped server and make the support bundle file executable chmod 777 support bundle execute the installer for support bundle /support bundle finally, generate the support bundle kubectl support bundle /path/to/spec yaml a support bundle is created in the directory from which you ran the command support bundle 2021 01 19t17 20 56 tar gz give this support bundle to swimlane support generating a support bundle with cli (airgap) to generate a support bundle with cli (airgap) log in to spi, and connect to the server run this support bundle command kubectl support bundle secret/default/kotsadm swimlane platform supportbundle redactors=configmap/default/kotsadm redact spec/redact spec,configmap/default/kotsadm swimlane platform redact spec/redact spec if this command throws the following error, it means that a support bundle file has been saved in the directory from which the commands were run $ kubectl support bundle secret/default/kotsadm swimlane platform supportbundle failed to run collector "run/ping google" timeout failed to upload support bundle execute request put "https //\<swimlane url> 8800/api/v1/troubleshoot/1n7plyfeexjcdyh31lhyacwdvun/xjt595pdcr6m6fvts8wnbpbltbms6hhb" dial tcp \[ 1] 8800 connect connection refused the support bundle uploads to your swimlane platform installer ui from the swimlane platform installer ui, click dashboard and then open the troubleshoot tab on troubleshoot, click download bundle deliver the downloaded file to swimlane support online deployments use these instructions for an online deployment that is connected to the internet before you begin generating a support bundle you must first ensure that you have the support bundle command installed see for details generating a support bundle with cli (online) to generate a support bundle with cli (online) log in to spi, and connect to the server run this support bundle command curl https //krew\ sh/support bundle | bash generate the support bundle by running this command kubectl support bundle secret/default/kotsadm swimlane platform supportbundle if this command throws the following error, it means that a support bundle file has been saved in the directory from which the commands were run $ kubectl support bundle secret/default/kotsadm swimlane platform supportbundle failed to run collector "run/ping google" timeout failed to upload support bundle execute request put "https //\<swimlane url> 8800/api/v1/troubleshoot/1n7plyfeexjcdyh31lhyacwdvun/xjt595pdcr6m6fvts8wnbpbltbms6hhb" dial tcp \[ 1] 8800 connect connection refused the support bundle uploads to your swimlane platform installer ui from the swimlane platform installer ui, click dashboard and then open the troubleshoot tab on troubleshoot, click download bundle deliver the downloaded file to swimlane support generating a support bundle through the spi ui use these instructions to get a support bundle from the spi ui log in to the swimlane platform installer ui from the swimlane platform installer ui, click dashboard and then open the troubleshoot tab if you do not have the support bundle command, see on the troubleshoot tab, click analyze swimlane the spi checks the deployment for issues this may take some time you will know when the process is finished once you receive an analysis overview to view the content of the support bundle, click the file inspector tab to download the support bundle, click download bundle deliver the downloaded file to swimlane support