Connectors
HaloPSA Connector
10 min
halopsa connector overview the halopsa connector enables automated interactions with the halopsa ticketing system, facilitating efficient ticket management and incident resolution halopsa is a comprehensive professional services automation (psa) solution that streamlines ticket management and incident tracking for it service management this connector enables swimlane turbine users to automate ticket operations, such as adding, updating, retrieving, and deleting tickets within halopsa by integrating with halopsa, security teams can efficiently manage service requests, incidents, and changes directly from the swimlane platform, enhancing response times and operational efficiency limitations none to date supported versions this connector supports the latest version of the halopsa rest api additional docs halopsa authentication link https //swimlane halopsa com/apidoc/authentication/clienthalopsa api docs https //swimlane halopsa com/apidoc/resources/tickets configuration prerequisites to effectively utilize the halopsa connector within the swimlane turbine platform, ensure you have the following prerequisites oauth2 password credentials with the following parameters url the endpoint url for the halopsa api halopsa username your halopsa account username halopsa password your halopsa account password client id the client identifier as registered in halopsa scopes the scope of access requested from halopsa oauth2 client credentials with the following parameters url the endpoint url for the halopsa api client id the client identifier as registered in halopsa client secret the secret key associated with your client id in halopsa scopes the scope of access requested from halopsa authentication methods to effectively utilize the halopsa connector within swimlane turbine, ensure you have the following prerequisites oauth 2 0 client credentials for authentication with these parameters url endpoint for halopsa api access client id unique identifier for the application making the request client secret a secret known only to the application and the authorization server scopes permissions the application needs to function correctly oauth 2 0 password credentials for authentication with these parameters url endpoint for halopsa api access halopsa username your halopsa user account name halopsa password your halopsa user account password client id unique identifier for the application making the request scopes permissions the application needs to function correctly capabilities this connector provides the following capabilities add or update ticket delete ticket by id get ticket by id get tickets add or update ticket adds or updates one or more tickets if id is included then updates, if not included then creates new halopsa's documentation for this action can be found here https //swimlane halopsa com/apidoc/resources/tickets delete ticket by id deletes the ticket and related objects with the specified id halopsa's documentation for this action can be found here https //swimlane halopsa com/apidoc/resources/tickets get ticket by id returns a single ticket object halopsa's documentation for this action can be found here https //swimlane halopsa com/apidoc/resources/tickets get tickets returns an object containing the count of tickets, and an array of ticket objects halopsa's documentation for this action can be found here https //swimlane halopsa com/apidoc/resources/tickets