Connectors
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Actions
Create Request
7 min
description generates a new service request in servicenow, allowing for display value identification and input tracking endpoint url /api/now/v2/table/sc request method post inputs json body (object) active (boolean) activity due (string) additional assignee list (string) approval (string) approval set (string) assigned to (string) assignment group (string) business duration (string) business service (string) calendar duration (string) calendar stc (string) close notes (string) closed at (string) closed by (string) cmdb ci (object) link (string) value (string) company (string) contact type (string) contract (string) correlation (string) correlation id (string) delivery address (string) delivery plan (string) delivery task (string) description (string) due date (string) escalation (string) expected start (string) follow up (string) group list (string) impact (string) knowledge (boolean) location (string) made sla (boolean) opened at (string) opened by (object) link (string) value (string) order (string) parent (string) parent interaction (string) price (string) priority (string) reassignment count (string) request state (string) requested date (string) requested for (string) route reason (string) service offering (string) short description (string) skills (string) sla due (string) special instructions (string) stage (string) state (string) time worked (string) universal request (string) upon approval (string) upon reject (string) urgency (string) user input (string) watch list (string) work end (string) work notes (string) work notes list (string) work start (string) parameters (object) sysparm display value (boolean) determines the type of data returned, either the actual values from the database or the display values of the fields sysparm input display value (boolean) – required flag that indicates whether to set field values using the display value or the actual value output example \[ { "status code" 201, "response headers" { "server timing" "sem wait;dur=0, sesh wait;dur=0", "content encoding" "gzip", "x is logged in" "true", "x transaction id" "096cc61b9736", "location" "https //dev130168 service now\ com/api/now/v2/table/sc request/896c865f9736111084d57e121153af5f", "x content type options" "nosniff", "pragma" "no store,no cache", "cache control" "no cache,no store,must revalidate,max age= 1", "expires" "0", "content type" "application/json;charset=utf 8", "transfer encoding" "chunked", "date" "tue, 01 nov 2022 21 20 31 gmt", "keep alive" "timeout=20", "connection" "keep alive", "server" "servicenow", "set cookie" "glide user=; max age=0; expires=thu, 01 jan 1970 00 00 10 gmt; path=/; httponly; samesite=none; secure, glide user session=; max age=0; expires=thu, 01 jan 1970 00 00 10 gmt; path=/; httponly; samesite=none; secure, glide user route=glide f6d1c4085a807931391acf9b7192b09e; max age=2147483647; expires=mon, 20 nov 2090 00 34 38 gmt; path=/; httponly; samesite=none; secure, glide session store=016c8ed79736111084d57e121153af34; max age=1800; expires=tue, 01 nov 2022 21 50 31 gmt; path=/; httponly; samesite=none; secure", "strict transport security" "max age=63072000; includesubdomains" }, "reason" "created", "json body" { "result" { "parent" "", "delivery address" "", "made sla" "true", "watch list" "", "upon reject" "cancel", "requested for" { "link" "https //dev130168 service now\ com/api/now/v2/table/sys user/no value", "value" "no value" }, "sys updated on" "2022 11 01 21 20 31", "task effective number" "req0010003", "approval history" "", "number" "req0010003", "sys updated by" "admin", "opened by" { "link" "https //dev130168 service now\ com/api/now/v2/table/sys user/{link=https //instance serviceno", "value" "{link=https //instance serviceno" }, "user input" "", "price" "0", "sys created on" "2022 11 01 21 20 31", "sys domain" { "link" "https //dev130168 service now\ com/api/now/v2/table/sys user group/global", "value" "global" }, "state" "4", "route reason" "", "sys created by" "admin", "knowledge" "false", "order" "", "calendar stc" "", "special instructions" "no value", "closed at" "2016 01 19 04 52 04", "cmdb ci" { "link" "https //dev130168 service now\ com/api/now/v2/table/cmdb ci/{link=https //instance serviceno", "value" "{link=https //instance serviceno" }, "delivery plan" "", "contract" "", "impact" "3", "active" "false", "work notes list" "", "business service" "", "priority" "4", "sys domain path" "/", "time worked" "", "expected start" "", "opened at" "2016 01 19 04 49 47", "business duration" "1970 01 01 00 00 00", "group list" "", "work end" "", "approval set" "2022 11 01 21 20 31", "work notes" "", "universal request" "", "short description" "switch occasionally drops connections", "correlation display" "", "delivery task" "", "work start" "", "assignment group" "", "parent interaction" { "link" "https //dev130168 service now\ com/api/now/v2/table/interaction/no value", "value" "no value" }, "additional assignee list" "", "description" "switch occasionally drops connections", "calendar duration" "1970 01 01 00 02 17", "close notes" "updated firmware", "service offering" { "link" "https //dev130168 service now\ com/api/now/v2/table/service offering/no value", "value" "no value" }, "sys class name" "sc request", "closed by" { "link" "https //dev130168 service now\ com/api/now/v2/table/sys user/6816f79cc0a8016401c5a33be04be441", "value" "6816f79cc0a8016401c5a33be04be441" }, "follow up" "", "sys id" "896c865f9736111084d57e121153af5f", "contact type" "phone", "urgency" "3", "requested date" "", "company" "", "reassignment count" "0", "activity due" "", "assigned to" "", "comments" "", "approval" "approved", "sla due" "", "comments and work notes" "", "due date" "", "sys mod count" "0", "sys tags" "", "request state" "in process", "stage" "requested", "escalation" "0", "upon approval" "proceed", "correlation id" "", "location" "" } } } ] output parameters status code (number) reason (string) json body (object) result (object) parent (string) delivery address (string) made sla (string) watch list (string) upon reject (string) requested for (object) link (string) value (string) sys updated on (string) task effective number (string) approval history (string) number (string) sys updated by (string) opened by (object) link (string) value (string) user input (string) price (string) sys created on (string) sys domain (object) link (string) value (string) state (string) route reason (string) sys created by (string) knowledge (string) order (string) calendar stc (string) special instructions (string) closed at (string) cmdb ci (object) link (string) value (string) delivery plan (string) contract (string) impact (string) active (string) work notes list (string) business service (string) priority (string) sys domain path (string) time worked (string) expected start (string) opened at (string) business duration (string) group list (string) work end (string) approval set (string) work notes (string) universal request (string) short description (string) correlation display (string) delivery task (string) work start (string) assignment group (string) parent interaction (object) link (string) value (string) additional assignee list (string) description (string) calendar duration (string) close notes (string) service offering (object) link (string) value (string) sys class name (string) closed by (object) link (string) value (string) follow up (string) sys id (string) contact type (string) urgency (string) requested date (string) company (string) reassignment count (string) activity due (string) assigned to (string) comments (string) approval (string) sla due (string) comments and work notes (string) due date (string) sys mod count (string) sys tags (string) request state (string) stage (string) escalation (string) upon approval (string) correlation id (string) location (string) response headers header type server timing string content encoding string x is logged in string x transaction id string location string x content type options string pragma string cache control string expires string content type string transfer encoding string date string keep alive string connection string server string set cookie string strict transport security string