--- title: Accenture MxDR slug: connectors/accenture-mxdr docTags: createdAt: 2026-06-09T16:30:28.115Z --- This connector integrates Accenture MxDR with Swimlane Turbine. ## Prerequisites This connector can be authenticated in two ways. - Using a Base64 encoded `PEM` key file converted from a `PKCS12` file. - Using Base64 encoded `PKCS12` key file and a password for the file, , generated by the MxDR Portal. ## Capabilities This connector provides the following capabilities: - Create Ticket with Attachments - Create Ticket - Get Incident Categories - Get Incident Severities - Get Recent Alarm List - Get Recent Incident List - Incident Add Attachment - List Ticket Categories - List Ticket Statuses - List Ticket Urgencies - Query Incident - Query Ticket - Update Incident Workflow - Update Ticket with Attachment - Update Ticket ## Notes Documentation: - [Tickets](https://api.monitoredsecurity.com/SWS/tickets.asmx) - [Incidents](https://api.monitoredsecurity.com/SWS/incidents.asmx) - [Alarms](https://api.monitoredsecurity.com/SWS/alarms.asmx) ## Additional Documentation - [Accenture MxDR Connector Documentation](https://docs.swimlane.com/connectors/accenture-mxdr) - [Accenture MxDR API Documentation](https://api.monitoredsecurity.com/SWS/tickets.asmx) # Configurations ## PEM File Authentication Authenticates using PEM Certificate ### Configuration Parameters | **Parameter** | **Description** | **Type** | **Required** | | ------------- | --------------------------------- | -------- | ------------ | | url | | string | Required | | pem\_b64 | PEM certificate in Base64 format. | string | Required | ## PKCS12 File Authentication Authenticates using PEM Certificate ### Configuration Parameters | **Parameter** | **Description** | **Type** | **Required** | | ---------------- | ------------------------------------ | -------- | ------------ | | url | | string | Required | | pkcs12\_b64 | PKCS12 certificate in Base64 format. | string | Required | | pkcs12\_password | PKCS12 certificate password. | string | Required | # Actions ## Create Ticket Request Create a ticket given the provided parameters. ### Endpoint - **URL:** `/SWS/tickets.asmx?WSDL` - **Method:** `GET` ### Input | **Argument Name** | **Type** | **Required** | **Description** | | ------------------------------------- | -------- | ------------ | ----------------------------------- | | `RequestCreateDoc` | object | Required | Parameter for Create Ticket Request | | `RequestCreateDoc.ClientReference` | string | Optional | Parameter for Create Ticket Request | | `RequestCreateDoc.RequestCategory` | string | Required | Parameter for Create Ticket Request | | `RequestCreateDoc.UrgencyName` | string | Required | Name of the resource | | `RequestCreateDoc.Description` | string | Optional | Parameter for Create Ticket Request | | `RequestCreateDoc.RequestedByOrgName` | string | Required | Name of the resource | | `RequestCreateDoc.DeviceName` | string | Optional | Name of the resource | | `RequestCreateDoc.AssignedToOrgName` | string | Required | Name of the resource | | `RequestCreateDoc.ActivityLog` | string | Optional | Parameter for Create Ticket Request | ### Input Example `{"RequestCreateDoc":{"ClientReference":"string","RequestCategory":"string","UrgencyName":"Example Name","Description":"string","RequestedByOrgName":"Example Name","DeviceName":"Example Name","AssignedToOrgName":"Example Name","ActivityLog":"string"}}` ### Output | **Parameter** | **Type** | **Description** | | ------------- | -------- | -------------------------------- | | `status_code` | number | HTTP status code of the response | | `reason` | string | Response reason phrase | ### Output Example `{"status_code":200,"response_headers":{"Cache-Control":"private, max-age=0","Content-Type":"text/xml; charset=utf-8","Content-Encoding":"gzip","Vary":"Accept-Encoding","Server":"Microsoft-IIS/10.0","X-AspNet-Version":"2.0.50727","X-Powered-By":"ASP.NET","X-Powered-By-Plesk":"PleskWin","Date":"Mon, 25 Sep 2023 19:13:34 GMT","Content-Length":"370","Cf-Team":"1b6f5bf266000079de27ebb400000001"},"reason":"OK","json_body":{}}` ## Create Ticket Request With Attachment Create a ticket given the provided parameters and attachments. ### Endpoint - **URL:** `/SWS/tickets.asmx?WSDL` - **Method:** `GET` ### Input | **Argument Name** | **Type** | **Required** | **Description** | | ------------------------------------- | -------- | ------------ | --------------------------------------------------- | | `RequestCreateDoc` | object | Required | Parameter for Create Ticket Request With Attachment | | `RequestCreateDoc.ClientReference` | string | Optional | Parameter for Create Ticket Request With Attachment | | `RequestCreateDoc.RequestCategory` | string | Required | Parameter for Create Ticket Request With Attachment | | `RequestCreateDoc.UrgencyName` | string | Required | Name of the resource | | `RequestCreateDoc.Description` | string | Optional | Parameter for Create Ticket Request With Attachment | | `RequestCreateDoc.RequestedByOrgName` | string | Required | Name of the resource | | `RequestCreateDoc.DeviceName` | string | Optional | Name of the resource | | `RequestCreateDoc.AssignedToOrgName` | string | Required | Name of the resource | | `RequestCreateDoc.ActivityLog` | string | Optional | Parameter for Create Ticket Request With Attachment | | `Attachments` | array | Required | Parameter for Create Ticket Request With Attachment | | `Attachments.Attachment` | object | Optional | Parameter for Create Ticket Request With Attachment | | `Attachments.Attachment.Name` | string | Optional | Name of the resource | | `Attachments.Attachment.content` | string | Optional | Base64 encoded file content. | | `AttachmentComments` | string | Optional | Parameter for Create Ticket Request With Attachment | ### Input Example `{"RequestCreateDoc":{"ClientReference":"string","RequestCategory":"string","UrgencyName":"Example Name","Description":"string","RequestedByOrgName":"Example Name","DeviceName":"Example Name","AssignedToOrgName":"Example Name","ActivityLog":"string"},"Attachments":[{"Attachment":{"Name":"Example Name","content":"string"}}],"AttachmentComments":"string"}` ### Output | **Parameter** | **Type** | **Description** | | ------------- | -------- | -------------------------------- | | `status_code` | number | HTTP status code of the response | | `reason` | string | Response reason phrase | ### Output Example `{"status_code":200,"response_headers":{"Cache-Control":"private, max-age=0","Content-Type":"text/xml; charset=utf-8","Content-Encoding":"gzip","Vary":"Accept-Encoding","Server":"Microsoft-IIS/10.0","X-AspNet-Version":"2.0.50727","X-Powered-By":"ASP.NET","X-Powered-By-Plesk":"PleskWin","Date":"Mon, 25 Sep 2023 19:13:34 GMT","Content-Length":"370","Cf-Team":"1b6f5bf266000079de27ebb400000001"},"reason":"OK","json_body":{}}` ## Get Incident Categories Get list of valid incident categories. ### Endpoint - **URL:** `/SWS/incidents.asmx?WSDL` - **Method:** `GET` ### Output | **Parameter** | **Type** | **Description** | | ------------- | -------- | -------------------------------- | | `status_code` | number | HTTP status code of the response | | `reason` | string | Response reason phrase | ### Output Example `{"status_code":200,"response_headers":{"Cache-Control":"private, max-age=0","Content-Type":"text/xml; charset=utf-8","Content-Encoding":"gzip","Vary":"Accept-Encoding","Server":"Microsoft-IIS/10.0","X-AspNet-Version":"2.0.50727","X-Powered-By":"ASP.NET","X-Powered-By-Plesk":"PleskWin","Date":"Mon, 25 Sep 2023 19:13:34 GMT","Content-Length":"370","Cf-Team":"1b6f5bf266000079de27ebb400000001"},"reason":"OK","json_body":{}}` ## Get Incident Severities Get list of Incident Severities. ### Endpoint - **URL:** `/SWS/incidents.asmx?WSDL` - **Method:** `GET` ### Output | **Parameter** | **Type** | **Description** | | ------------- | -------- | -------------------------------- | | `status_code` | number | HTTP status code of the response | | `reason` | string | Response reason phrase | ### Output Example `{"status_code":200,"response_headers":{"Cache-Control":"private, max-age=0","Content-Type":"text/xml; charset=utf-8","Content-Encoding":"gzip","Vary":"Accept-Encoding","Server":"Microsoft-IIS/10.0","X-AspNet-Version":"2.0.50727","X-Powered-By":"ASP.NET","X-Powered-By-Plesk":"PleskWin","Date":"Mon, 25 Sep 2023 19:13:34 GMT","Content-Length":"370","Cf-Team":"1b6f5bf266000079de27ebb400000001"},"reason":"OK","json_body":{}}` ## Get Recent Alarm List Gets the list of recent alarms based on the passed in parameters. ### Endpoint - **URL:** `/SWS/alarms.asmx?WSDL` - **Method:** `GET` ### Input | **Argument Name** | **Type** | **Required** | **Description** | | ------------------------- | -------- | ------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------- | | `StartTimeStampGMT` | string | Required | Parameter for Get Recent Alarm List | | `EndTimeStampGMT` | string | Optional | Parameter for Get Recent Alarm List | | `AlarmStatuses` | string | Optional | Comma seperated list of valid Statuses. | | `DeviceNames` | string | Optional | Name of the resource | | `AssignedToOrganizations` | string | Optional | Comma seperated list of valid Organizations. | | `AlarmIDs` | string | Optional | Comma seperated list of valid Alarm IDs. | | `UrgencyFilters` | string | Optional | Comma-delimited list of valid Alarms Urgency. | | `Categories` | string | Optional | Comma-delimited list of valid Alarms Categories. | | `ClientReference` | string | Optional | Comma-delimited list of client reference values; since some ClientReference values may have commas, the individual values are matched with a LIKE operator. | | `MaxAlarms` | string | Optional | The maximum number of alarms to return. | ### Input Example `{"StartTimeStampGMT":"string","EndTimeStampGMT":"string","AlarmStatuses":"active","DeviceNames":"Example Name","AssignedToOrganizations":"string","AlarmIDs":"string","UrgencyFilters":"string","Categories":"string","ClientReference":"string","MaxAlarms":"string"}` ### Output | **Parameter** | **Type** | **Description** | | ------------- | -------- | -------------------------------- | | `status_code` | number | HTTP status code of the response | | `reason` | string | Response reason phrase | ### Output Example `{"status_code":200,"response_headers":{"Cache-Control":"private, max-age=0","Content-Type":"text/xml; charset=utf-8","Content-Encoding":"gzip","Vary":"Accept-Encoding","Server":"Microsoft-IIS/10.0","X-AspNet-Version":"2.0.50727","X-Powered-By":"ASP.NET","X-Powered-By-Plesk":"PleskWin","Date":"Mon, 25 Sep 2023 19:13:34 GMT","Content-Length":"370","Cf-Team":"1b6f5bf266000079de27ebb400000001"},"reason":"OK","json_body":{}}` ## Get Recent Incident List This method returns a list of Incidents based on given search parameters, which have been modified between/after specified dates. ### Endpoint - **URL:** `/SWS/incidents.asmx?WSDL` - **Method:** `GET` ### Input | **Argument Name** | **Type** | **Required** | **Description** | | ------------------------- | -------- | ------------ | -------------------------------------------------------------------------- | | `Severity` | string | Optional | Comma-delimited list of valid Security Incident severities set by clients. | | `SourceOrganization` | string | Optional | Comma-delimited list of valid Organizations. | | `DestinationOrganization` | string | Optional | Comma-delimited list of valid Organizations. | | `MaxIncidents` | string | Optional | The maximum number of incidents to return. | | `SourceIP` | string | Optional | Comma-delimited list of valid Source IP Addresses. | | `Category` | string | Optional | Comma-delimited list of valid Security Incident Categories. | | `ExcludeCategory` | string | Optional | Comma-delimited list of valid Security Incident Categories. | | `StartTimeStampGMT` | string | Required | Only return incidents created since the specified date. | | `EndTimeStampGMT` | string | Optional | Only return incidents created before the specified date. | ### Input Example `{"Severity":"string","SourceOrganization":"string","DestinationOrganization":"string","MaxIncidents":"string","SourceIP":"string","Category":"string","ExcludeCategory":"string","StartTimeStampGMT":"string","EndTimeStampGMT":"string"}` ### Output | **Parameter** | **Type** | **Description** | | ------------- | -------- | -------------------------------- | | `status_code` | number | HTTP status code of the response | | `reason` | string | Response reason phrase | ### Output Example `{"status_code":200,"reason":"OK","response_headers":{},"json_body":{}}` ## Incident Add Attachment Add Incident Attachment ### Endpoint - **URL:** `/SWS/incidents.asmx?WSDL` - **Method:** `GET` ### Input | **Argument Name** | **Type** | **Required** | **Description** | | ------------------------ | -------- | ------------ | ------------------------------------- | | `IncidentNumber` | number | Required | Unique identifier | | `AttachmentData` | array | Required | Response data | | `AttachmentData.Name` | string | Optional | Response data | | `AttachmentData.content` | string | Optional | Base64 encoded file content. | | `AttachmentComment` | string | Optional | Parameter for Incident Add Attachment | ### Input Example `{"IncidentNumber":123,"AttachmentData":[{"Name":"Example Name","content":"string"}],"AttachmentComment":"string"}` ### Output | **Parameter** | **Type** | **Description** | | ------------- | -------- | -------------------------------- | | `status_code` | number | HTTP status code of the response | | `reason` | string | Response reason phrase | ### Output Example `{"status_code":200,"response_headers":{"Cache-Control":"private, max-age=0","Content-Type":"text/xml; charset=utf-8","Content-Encoding":"gzip","Vary":"Accept-Encoding","Server":"Microsoft-IIS/10.0","X-AspNet-Version":"2.0.50727","X-Powered-By":"ASP.NET","X-Powered-By-Plesk":"PleskWin","Date":"Mon, 25 Sep 2023 19:13:34 GMT","Content-Length":"370","Cf-Team":"1b6f5bf266000079de27ebb400000001"},"reason":"OK","json_body":{}}` ## List Ticket Categories Gets a list of valid Ticket Categories. ### Endpoint - **URL:** `/SWS/tickets.asmx?WSDL` - **Method:** `GET` ### Output | **Parameter** | **Type** | **Description** | | ------------- | -------- | -------------------------------- | | `status_code` | number | HTTP status code of the response | | `reason` | string | Response reason phrase | ### Output Example `{"status_code":200,"response_headers":{"Cache-Control":"private, max-age=0","Content-Type":"text/xml; charset=utf-8","Content-Encoding":"gzip","Vary":"Accept-Encoding","Server":"Microsoft-IIS/10.0","X-AspNet-Version":"2.0.50727","X-Powered-By":"ASP.NET","X-Powered-By-Plesk":"PleskWin","Date":"Mon, 25 Sep 2023 19:13:34 GMT","Content-Length":"370","Cf-Team":"1b6f5bf266000079de27ebb400000001"},"reason":"OK","json_body":{}}` ## List Ticket Statuses Gets a list of valid Ticket Statuses. ### Endpoint - **URL:** `/SWS/tickets.asmx?WSDL` - **Method:** `GET` ### Output | **Parameter** | **Type** | **Description** | | ------------- | -------- | -------------------------------- | | `status_code` | number | HTTP status code of the response | | `reason` | string | Response reason phrase | ### Output Example `{"status_code":200,"response_headers":{"Cache-Control":"private, max-age=0","Content-Type":"text/xml; charset=utf-8","Content-Encoding":"gzip","Vary":"Accept-Encoding","Server":"Microsoft-IIS/10.0","X-AspNet-Version":"2.0.50727","X-Powered-By":"ASP.NET","X-Powered-By-Plesk":"PleskWin","Date":"Mon, 25 Sep 2023 19:13:34 GMT","Content-Length":"370","Cf-Team":"1b6f5bf266000079de27ebb400000001"},"reason":"OK","json_body":{}}` ## List Ticket Urgencies Gets a list of valid Ticket Urgencies. ### Endpoint - **URL:** `/SWS/tickets.asmx?WSDL` - **Method:** `GET` ### Input | **Argument Name** | **Type** | **Required** | **Description** | | ----------------- | -------- | ------------ | ----------------------------------- | | `TicketID` | string | Optional | Unique identifier | | `ClientReference` | string | Optional | Parameter for List Ticket Urgencies | ### Input Example `{"TicketID":"string","ClientReference":"string"}` ### Output | **Parameter** | **Type** | **Description** | | ------------- | -------- | -------------------------------- | | `status_code` | number | HTTP status code of the response | | `reason` | string | Response reason phrase | ### Output Example `{"status_code":200,"response_headers":{"Cache-Control":"private, max-age=0","Content-Type":"text/xml; charset=utf-8","Content-Encoding":"gzip","Vary":"Accept-Encoding","Server":"Microsoft-IIS/10.0","X-AspNet-Version":"2.0.50727","X-Powered-By":"ASP.NET","X-Powered-By-Plesk":"PleskWin","Date":"Mon, 25 Sep 2023 19:13:34 GMT","Content-Length":"370","Cf-Team":"1b6f5bf266000079de27ebb400000001"},"reason":"OK","json_body":{}}` ## Query Incident Retrieve an incident by Incident Number. ### Endpoint - **URL:** `/SWS/incidents.asmx?WSDL` - **Method:** `GET` ### Input | **Argument Name** | **Type** | **Required** | **Description** | | ----------------- | -------- | ------------ | ---------------------------- | | `IncidentNumber` | number | Optional | Unique identifier | | `MaxSignatures` | string | Optional | Parameter for Query Incident | ### Input Example `{"IncidentNumber":123,"MaxSignatures":"string"}` ### Output | **Parameter** | **Type** | **Description** | | ------------- | -------- | -------------------------------- | | `status_code` | number | HTTP status code of the response | | `reason` | string | Response reason phrase | ### Output Example `{"status_code":200,"response_headers":{"Cache-Control":"private, max-age=0","Content-Type":"text/xml; charset=utf-8","Content-Encoding":"gzip","Vary":"Accept-Encoding","Server":"Microsoft-IIS/10.0","X-AspNet-Version":"2.0.50727","X-Powered-By":"ASP.NET","X-Powered-By-Plesk":"PleskWin","Date":"Mon, 25 Sep 2023 19:13:34 GMT","Content-Length":"370","Cf-Team":"1b6f5bf266000079de27ebb400000001"},"reason":"OK","json_body":{}}` ## Query Ticket Returns details of a given Ticket by Ticket ID or Client Reference. If both fields are specified, only the Ticket ID will be used. ### Endpoint - **URL:** `/SWS/tickets.asmx?WSDL` - **Method:** `GET` ### Input | **Argument Name** | **Type** | **Required** | **Description** | | ----------------- | -------- | ------------ | -------------------------- | | `TicketID` | string | Required | Unique identifier | | `ClientReference` | string | Optional | Parameter for Query Ticket | ### Input Example `{"TicketID":"string","ClientReference":"string"}` ### Output | **Parameter** | **Type** | **Description** | | ------------- | -------- | -------------------------------- | | `status_code` | number | HTTP status code of the response | | `reason` | string | Response reason phrase | ### Output Example `{"status_code":200,"response_headers":{"Cache-Control":"private, max-age=0","Content-Type":"text/xml; charset=utf-8","Content-Encoding":"gzip","Vary":"Accept-Encoding","Server":"Microsoft-IIS/10.0","X-AspNet-Version":"2.0.50727","X-Powered-By":"ASP.NET","X-Powered-By-Plesk":"PleskWin","Date":"Mon, 25 Sep 2023 19:13:34 GMT","Content-Length":"370","Cf-Team":"1b6f5bf266000079de27ebb400000001"},"reason":"OK","json_body":{}}` ## Update Incident Workflow Update an Incident workflow. ### Endpoint - **URL:** `/SWS/incidents.asmx?WSDL` - **Method:** `GET` ### Input | **Argument Name** | **Type** | **Required** | **Description** | | ------------------------ | -------- | ------------ | -------------------------------------- | | `IncidentNumber` | number | Required | Unique identifier | | `Status` | string | Required | Status value | | `Resolution` | string | Required | Parameter for Update Incident Workflow | | `Reference` | string | Optional | Parameter for Update Incident Workflow | | `Severity` | string | Required | Parameter for Update Incident Workflow | | `AssignedToOrganization` | string | Optional | Parameter for Update Incident Workflow | | `AssignedToPerson` | string | Optional | Parameter for Update Incident Workflow | | `Comments` | string | Optional | Parameter for Update Incident Workflow | | `isGroupUpdate` | boolean | Optional | Date value | ### Input Example `{"IncidentNumber":123,"Status":"active","Resolution":"string","Reference":"string","Severity":"string","AssignedToOrganization":"string","AssignedToPerson":"string","Comments":"string","isGroupUpdate":true}` ### Output | **Parameter** | **Type** | **Description** | | ------------- | -------- | -------------------------------- | | `status_code` | number | HTTP status code of the response | | `reason` | string | Response reason phrase | ### Output Example `{"status_code":200,"response_headers":{"Cache-Control":"private, max-age=0","Content-Type":"text/xml; charset=utf-8","Content-Encoding":"gzip","Vary":"Accept-Encoding","Server":"Microsoft-IIS/10.0","X-AspNet-Version":"2.0.50727","X-Powered-By":"ASP.NET","X-Powered-By-Plesk":"PleskWin","Date":"Mon, 25 Sep 2023 19:13:34 GMT","Content-Length":"370","Cf-Team":"1b6f5bf266000079de27ebb400000001"},"reason":"OK","json_body":{}}` ## Update Ticket Update a ticket given the provided parameters. ### Endpoint - **URL:** `/SWS/tickets.asmx?WSDL` - **Method:** `GET` ### Input | **Argument Name** | **Type** | **Required** | **Description** | | --------------------------------- | -------- | ------------ | --------------------------- | | `TicketUpdateDoc` | object | Required | Parameter for Update Ticket | | `TicketUpdateDoc.RequestCategory` | string | Optional | Parameter for Update Ticket | | `TicketUpdateDoc.UrgencyName` | string | Optional | Name of the resource | | `TicketUpdateDoc.Description` | string | Optional | Parameter for Update Ticket | | `TicketUpdateDoc.DeviceName` | string | Optional | Name of the resource | | `TicketUpdateDoc.ActivityLog` | string | Optional | Parameter for Update Ticket | | `RequestToClose` | boolean | Optional | Parameter for Update Ticket | ### Input Example `{"TicketUpdateDoc":{"RequestCategory":"string","UrgencyName":"Example Name","Description":"string","DeviceName":"Example Name","ActivityLog":"string"},"RequestToClose":true}` ### Output | **Parameter** | **Type** | **Description** | | ------------- | -------- | -------------------------------- | | `status_code` | number | HTTP status code of the response | | `reason` | string | Response reason phrase | ### Output Example `{"status_code":200,"response_headers":{"Cache-Control":"private, max-age=0","Content-Type":"text/xml; charset=utf-8","Content-Encoding":"gzip","Vary":"Accept-Encoding","Server":"Microsoft-IIS/10.0","X-AspNet-Version":"2.0.50727","X-Powered-By":"ASP.NET","X-Powered-By-Plesk":"PleskWin","Date":"Mon, 25 Sep 2023 19:13:34 GMT","Content-Length":"370","Cf-Team":"1b6f5bf266000079de27ebb400000001"},"reason":"OK","json_body":{}}` ## Update Ticket With Attachment Update a ticket given the provided parameters (TicketUpdateDoc, RequestToClose, Attachments, AttachmentComments).Each Request Supports only 20 Attachment and Soap Message of size 100MB. ### Endpoint - **URL:** `/SWS/tickets.asmx?WSDL` - **Method:** `GET` ### Input | **Argument Name** | **Type** | **Required** | **Description** | | --------------------------------- | -------- | ------------ | ------------------------------------------- | | `TicketUpdateDoc` | object | Required | Parameter for Update Ticket With Attachment | | `TicketUpdateDoc.RequestCategory` | string | Optional | Parameter for Update Ticket With Attachment | | `TicketUpdateDoc.UrgencyName` | string | Optional | Name of the resource | | `TicketUpdateDoc.Description` | string | Optional | Parameter for Update Ticket With Attachment | | `TicketUpdateDoc.DeviceName` | string | Optional | Name of the resource | | `TicketUpdateDoc.ActivityLog` | string | Optional | Parameter for Update Ticket With Attachment | | `RequestToClose` | boolean | Optional | Parameter for Update Ticket With Attachment | | `Attachments` | array | Required | Parameter for Update Ticket With Attachment | | `Attachments.Attachment` | object | Optional | Parameter for Update Ticket With Attachment | | `Attachments.Attachment.Name` | string | Optional | Name of the resource | | `Attachments.Attachment.content` | string | Optional | Base64 encoded file content. | | `AttachmentComments` | string | Optional | Parameter for Update Ticket With Attachment | ### Input Example `{"TicketUpdateDoc":{"RequestCategory":"string","UrgencyName":"Example Name","Description":"string","DeviceName":"Example Name","ActivityLog":"string"},"RequestToClose":true,"Attachments":[{"Attachment":{"Name":"Example Name","content":"string"}}],"AttachmentComments":"string"}` ### Output | **Parameter** | **Type** | **Description** | | ------------- | -------- | -------------------------------- | | `status_code` | number | HTTP status code of the response | | `reason` | string | Response reason phrase | ### Output Example `{"status_code":200,"response_headers":{"Cache-Control":"private, max-age=0","Content-Type":"text/xml; charset=utf-8","Content-Encoding":"gzip","Vary":"Accept-Encoding","Server":"Microsoft-IIS/10.0","X-AspNet-Version":"2.0.50727","X-Powered-By":"ASP.NET","X-Powered-By-Plesk":"PleskWin","Date":"Mon, 25 Sep 2023 19:13:34 GMT","Content-Length":"370","Cf-Team":"1b6f5bf266000079de27ebb400000001"},"reason":"OK","json_body":{}}` # Response Headers | **Header** | **Description** | **Example** | | ------------------ | -------------------------------------------------------- | -------------------------------- | | Cache-Control | Directives for caching mechanisms | private, max-age=0 | | Cf-Team | HTTP response header: Cf-Team | 1b6f5bf266000079de27ebb400000001 | | Content-Encoding | HTTP response header: Content-Encoding | gzip | | Content-Length | The length of the response body in bytes | 370 | | Content-Type | The media type of the resource | text/xml; charset=utf-8 | | Date | The date and time at which the message was originated | Mon, 25 Sep 2023 19:13:34 GMT | | Server | Information about the software used by the origin server | Microsoft-IIS/10.0 | | Vary | HTTP response header: Vary | Accept-Encoding | | X-AspNet-Version | HTTP response header: X-AspNet-Version | 2.0.50727 | | X-Powered-By | HTTP response header: X-Powered-By | ASP.NET | | X-Powered-By-Plesk | HTTP response header: X-Powered-By-Plesk | PleskWin |