ServiceNow Connector

overview the servicenow connector facilitates the automation of it service management tasks by enabling interaction with servicenow's digital workflow system through swimlane servicenow is a cloud based platform that provides solutions for it service management (itsm), it operations management (itom), and it business management (itbm) this connector enables swimlane turbine users to automate incident response, service requests, and security incident management by integrating with servicenow's comprehensive suite of services by leveraging this connector, users can streamline their workflows, enhance collaboration, and accelerate resolution times for it and security related incidents within their organization prerequisites to effectively utilize the servicenow connector with swimlane, ensure you have the following prerequisites oauth 2 0 password authentication with these parameters url the endpoint url for servicenow api access client id the client identifier as registered in your servicenow application client secret the secret key associated with your client id for oauth authentication oauth2 username your servicenow user account username oauth2 password your servicenow user account password oauth 2 0 client credentials authentication with these parameters url the endpoint url for servicenow api access client id the client identifier as registered in your servicenow application client secret the secret key associated with your client id for oauth authentication token url the url to retrieve the oauth token from servicenow http basic authentication with these parameters url the endpoint url for servicenow api access username your servicenow user account username password your servicenow user account password capabilities the servicenow connector provides the following capabilities add attachment to table create incident create request create security incident create table row delete custom endpoint get all incidents get all security incidents get attachment get attachment metadata get custom endpoint get table patch custom endpoint post custom endpoint put custom endpoint servicenow get custom action servicenow patch custom action servicenow post custom action update incident update security incident update table row task setup use add a property under json body option in the action inputs screen, to add additional parameters like state , close notes , etc for creating/updating incidents or security incidents additional information about capabilities to close an incident from the update incident action, you must provide appropriate values for state, close notes, and close code a ticket can be changed from the update ticket action just by changing the state the security incident integrations will fail if the 'security incident' table is not created, see the service now documentation https //docs servicenow\ com/bundle/geneva security management/page/product/planning and policy/concept/c getstartedwithsim html for servicenow query inputs, you can use this documentation https //docs servicenow\ com/bundle/paris platform user interface/page/use/common ui elements/reference/r opavailablefiltersqueries html to format your query correctly limitations currently the only action able to retrieve work notes is the 'get journal field information' action developer notes servicenow rest api https //developer servicenow\ com/app do#!/rest api doc?v=madrid this plugin was last tested against product version paris