---
title: PagerDuty
slug: authentication-guides/pagerduty
docTags: 
createdAt: 2026-07-27T12:40:34.115Z
---

## Introduction

This guide tells you how to authenticate the **PagerDuty** connector in Swimlane using an **API Key**.

You will generate a PagerDuty API Access Key, collect the required endpoint URL, and configure the connector in Swimlane.

# Prerequisites

## PagerDuty Access Requirements

You must have:

- A PagerDuty account.
- **Account Administrator** permissions to create API Access Keys.
- Access to the PagerDuty REST API.

## Required Credentials

During setup, you will collect:

- API URL
- API Key

# PagerDuty Setup

## Take the following steps to generate an API Key:

1. Log in to your **PagerDuty** account.
2. Click **Integrations** from the top navigation menu.
3. Select **API Access Keys**.
4. Click **Create New API Key**.
5. Enter the following information:
   - **Description** – Enter a meaningful name for the API key.
   - **API Key Type** – Select **General Access REST API Key**.
6. Click **Create Key**.
7. Copy and securely save the generated **API Key**. This value will be used in Swimlane.

## Take the following steps to identify the API URL:

The PagerDuty REST API endpoint is:

[https://api.pagerduty.com](https://api.pagerduty.com)

Use this value as the **URL** when configuring the Swimlane connector.

# Connector configuration in Swimlane

1. Log in to Turbine.
2. From the left-hand navigation pane, click **ORCHESTRATION** and click **Assets**.
3. Asset homepage opens.
4. Click the plus icon to open the **Configure your Connector Asset** window.
5. Select **PagerDuty** from the Asset type list.
6. Fill in the Asset Settings and Asset Input as shown:

| **Field**   | **Description**                                | **Required/Optional** |
| ----------- | ---------------------------------------------- | --------------------- |
| url         | PagerDuty API URL (https\://api.pagerduty.com) | Required              |
| apikey      | PagerDuty REST API Key                         | Required              |
| verify\_ssl | Enable/Disable SSL verification                | Optional              |
| http\_proxy | Optional proxy configuration                   | Optional              |

Fields with \* marks are required.

7. Click **Create**.

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# Troubleshooting

If authentication fails:

- Verify that the API key is active and has not been revoked.
- Ensure you are using a **General Access REST API Key**.
- Confirm the URL is[ https://api.pagerduty.com](https://api.pagerduty.com).
- Verify your PagerDuty account has permission to access the required API resources.
- Ensure any proxy or firewall allows outbound HTTPS connections to the PagerDuty API.

## Result

You have successfully authenticated the **PagerDuty** connector in Swimlane.

## Sources

- PagerDuty REST API Authentication: [https://developer.pagerduty.com/docs/ZG9jOjExMDI5NTQ3-authentication](https://developer.pagerduty.com/docs/ZG9jOjExMDI5NTQ3-authentication)
- PagerDuty API Access Keys:[ https://support.pagerduty.com/main/docs/api-access-keys](https://support.pagerduty.com/main/docs/api-access-keys)
- PagerDuty Developer Documentation:[ https://developer.pagerduty.com/docs/](https://developer.pagerduty.com/docs/)